The Veterinary Receptionist

Essential Skills for Client Care
Author: John R. Corsan,Adrian R. Mackay
Publisher: Elsevier Health Sciences
ISBN: 0702029289
Category: Medical
Page: 161
View: 4184

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As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcome identifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text. The first UK book specifically written for the veterinary receptionist, providing quick access to the information most requested by clients Provides practical guidelines to improve professional practice - learn how to become more effective in your role as the 'face of the practice' Learn how to deflect and deal with complaints from angry clients, as well as coping with the distress caused by a pet's illness Case studies used to help the reader identify and learn about specific issues and situations The authors provide highly practical tips, checklists and quizzes throughout the book, promoting reader interactivity Fully revised and expanded chapters, including fully re-written chapters on labelling and dispensing; client care solutions; first aid; and client service Inclusion of more case study boxes and further reading references Fresh 2-colour text for easy reading and increased navigability New, durable cover

Tasks for the Veterinary Assistant


Author: Paula Pattengale,Teresa Sonsthagen
Publisher: John Wiley & Sons
ISBN: 1118774507
Category: Medical
Page: 700
View: 9168

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Tasks for the Veterinary Assistant, Third Edition provides practical, step-by-step instructions for preparing and performing a wide range of veterinary assisting tasks. With expanded coverage of large animal and exotic restraint, anatomy and physiology, nutrition and feeding, digital radiography, and electronic medical records and client communication, this revised edition now includes why and when to perform each task with the preparation and procedure information. The book includes everything from appearance and professional language to equipment maintenance and dental and surgical assisting, making it equally useful for learning new techniques or as a memory refresher. Offering a detailed, comprehensive guide to all aspects of veterinary assisting, the book is written using an accessible, user-friendly style. A companion website offers figures from the book, downloadable flash cards, lesson plans, exams, a competency checklist, and concept maps. Tasks for the Veterinary Assistant is equally useful for acquiring new skills and gaining confidence in the veterinary practice, making it invaluable for veterinary assistant students and veterinary assistants of all experience levels.

The Complete Textbook of Veterinary Nursing2

The Complete Textbook of Veterinary Nursing
Author: Victoria Aspinall
Publisher: Elsevier Health Sciences
ISBN: 0702040509
Category: Medical
Page: 732
View: 2555

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The Complete Textbook of Veterinary Nursing has established itself as a recommended standard text for all veterinary nurses. It is designed both to satisfy the requirements of the syllabus studied by all student veterinary nurses and to provide a wide range of information for qualified nurses working in veterinary practice. This new second edition has been updated and revised to align it perfectly with the needs of a new generation of students. . Comprehensive content endorsed by all leading course providers . Full colour illustrations for maximum clarity . Written by veterinary nurses for veterinary nurses . Additional online resources to maximize learning potential Improved website offers a range of film clips of essential procedures, introduced and narrated by Victoria Aspinall - plus comprehensive test-yourself questions in both study and assessment modes. All chapters revised and updated in line with changes in legislation, knowledge and current practical techniques. Brand new chapters on Ethics and Welfare, Communication and Physiotherapy. New section on Nursing Care Models to provide veterinary nurses with the necessary information to use this concept in their own practices. Dog behaviour chapter updated and revised to reflect the latest thinking about the process of domestication of the dog and its relevance to training methods. Additional photographs added throughout for enhanced understanding and clarity. Entire text accessible as an e-book with full note-making, referencing and search functionality.

Front Office Management for the Veterinary Team


Author: Heather Prendergast
Publisher: Elsevier Health Sciences
ISBN: 0323291511
Category: Medical
Page: 496
View: 544

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A complete guide to veterinary office management, Front Office Management for the Veterinary Team, 2nd Edition focuses on the day-to-day front office skills you need to become a valuable member of the veterinary team. It covers duties ranging from scheduling appointments to billing and accounting, managing inventory and medical records, marketing, using outside diagnostic laboratory services, and communicating effectively and compassionately with clients. This edition includes an updated chapter on pet health insurance and wellness programs as well as updated coverage of office procedures and technology. Step-by-step instructions simplify essential front office tasks! Comprehensive coverage of front office skills includes telephone skills, appointment scheduling, admitting and discharging patients, and communicating with clients. Coverage of clinical assisting ranges from examinations and history taking for patients to kennels and boarding procedures, as well as radiology and laboratory procedures. Veterinary Ethics and Legal Issues chapter helps you protect the practice, and run an office based on ethical principles. An Evolve companion website lets you practice front office tasks with exercises in bookkeeping/accounts receivable, appointment management, and charting. Downloadable working forms offer practice in completing sample checks, laboratory forms, and incident reports. Review questions and suggested activities reinforce important concepts presented in each chapter. Information on electronic banking and tax forms ensures that you adhere to the latest financial guidelines. Information on security in office communication covers the most current methods of safe, electronic communication. Practice Point boxes highlight practical information to remember while on the job. UPDATED Pet Health Insurance and Wellness Programs chapter describes how pet insurance and wellness programs may integrated into a successful business. UPDATED chapters include the most current information on team management, human resources, marketing, inventory management, and preparing and maintaining a budget. UPDATED coverage of technology and procedures includes new computer screen shots, new photos, revised What Would You Do/Not Do boxes addressing real-life situations, and a glossary, helping you make a smooth transition into the workplace.

Managing a Veterinary Practice


Author: Caroline Jevring-Bäck,Erik Bäck
Publisher: Elsevier Health Sciences
ISBN: 0702028207
Category: Medical
Page: 356
View: 2578

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This internationally appealing edition has been largely rewritten and contains new, updated information on leadership, the role of a manager, basic financial management, marketing, communication within the practice, and how to achieve good client compliance, as well as much sound practical advice from the author. Aimed at practice owners and managers, and those with a vested interest in understanding business management in veterinary practice, the book explains the core principles involved in running a business. 'Big Business' concepts are explained in practical and applied terms to fulfil small business needs using examples from a wide variety of sources, including internationally recognized business management experts such as Peter Drucker, David Maister, Stephen Covey and Michael Gerber. Fully updated with a new chapter on financial management written by new co-author and economist Erik Bäck Focuses on key management issues including the importance of clear leadership and communication and compliance Creates an understanding of the philosophy and background to effective business management Demonstrates practical applications of the essential management principles needed to run a veterinary practice Introduction of illustrations and photographs highlight and clarify important elements in the text Extended appendices which include guidance on conducting market surveys Highlighted boxes used to emphasize points, show examples and give advice Thoroughly updated to include the latest information and ideas for effective management. Includes new chapters and new appendices for more comprehensive coverage of how to become a successful manager. Written from a business-principles approach that relates the ideas, thoughts, and practices of management experts in practical terms. Explains essential management principles in clear language with practical examples that make content easy to understand. Coverage of practice finances helps the reader to keep track of their business's finances. New second author brings over 20 years' experience as a management consultant and leader in financial and economic analysis to the book.

BSAVA Manual of Practical Veterinary Nursing


Author: Elizabeth Mullineaux,Marie Jones
Publisher: BSAVA
ISBN: N.A
Category: Medical
Page: 408
View: 8785

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"This new edition has been completely revised and updated inline with NVQ practical requirements and offers an easily accessible guide to common procedures and nursing skills used within general practice. The easy-to-use format of the previous edition has been retained and is now enhanced by full colour illustrations."--BOOK JACKET.

Mosby's Veterinary PDQ


Author: Margi Sirois
Publisher: Elsevier Health Sciences
ISBN: 0323241603
Category: Medical
Page: 304
View: 2892

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No veterinary technician should be without this pocket-sized reference! Ideal for the clinical setting, Mosby’s Veterinary PDQ, 2nd Edition provides quick access to hundreds of veterinary medicine facts, formulas, lab values, and procedures. Coverage includes key topics such as pharmacology, math, animal care, common diseases, diagnostic procedures, imaging techniques, parasite identification, urinalysis, blood tests, and other lab work. This full-color, practical guide makes it easy to find the information that is most useful in practice! Easy-to-read charts and tables provide quick access to key information that is commonly used but rarely memorized. Valuable formulas, conversions, and lab values make it easy to look up the data needed to deliver safe and effective veterinary care. Quick-access format is organized into 10 tabbed, color-coded sections, and makes it easy to find facts quickly. Full-color photos and line drawings illustrate procedures and tests, dental and surgical instruments, parasites, and urine and blood analysis. Compact size easily fits in the busy vet tech’s pocket. Spiral binding allows you to lay the book flat or keep it open to a page that is commonly referred to. Durable pages can endure the wear and tear of the clinical setting, and may be easily wiped clean. NEW step-by-step procedures include blood collection and injection techniques. NEW drug information covers the newest pharmacologic agents, ensuring you are up to date with uses, adverse side effects, and dosage forms. Coverage of NEW test kits describes the newest testing products available. Increased coverage of capnography and monitoring of patients under anesthesia provides information on these key topics. Added photos of cells and urine sediment show urinalysis and fecal examinations, which are both routinely performed.

An Illustrated Guide to Veterinary Medical Terminology


Author: Janet Amundson Romich
Publisher: Cengage Learning
ISBN: 113312576X
Category: Science
Page: 560
View: 3345

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Providing the ultimate terminology reference for veterinary assistants and technicians, AN ILLUSTRATED GUIDE TO VETERINARY MEDICAL TERMINOLOGY, 4e provides an engaging, systematic approach to learning medical terms and understanding basic principles of veterinary medicine. This user-friendly textbook delivers a unique pedagogical presentation that makes it a comprehensive learning resource. Focusing on how medical terms are formed, analyzed, and defined, the text discusses anatomical landmarks, the positioning of animals, and the relationships between body parts. It also introduces terms used in the animal industry. Case studies illustrate how medical terminology is experienced in real-world practice, and an audio wordlist enables readers to hear the terms they are learning. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

Effective Communication in Veterinary Practice


Author: Jennifer C. Brandt,Kathleen A. Bonvicini
Publisher: W B Saunders Company
ISBN: 9781416043829
Category: Medical
Page: 201
View: 5073

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This issue will stress the increasing importance of effective communication between veterinarians and their colleagues and clients. Topics will include communicating within the veterinary healthcare team, client-doctor communication, dealing with client conflict, discussing money with clients, end-of life issues, communication in the emergency setting, compassion fatigue, client compliance, ethical dilemmas, and more.

Pulse


Author: N.A
Publisher: N.A
ISBN: N.A
Category: Veterinary medicine
Page: N.A
View: 9546

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AAHA Membership


Author: American Animal Hospital Association
Publisher: N.A
ISBN: N.A
Category: Veterinary hospitals
Page: N.A
View: 6400

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Handbook of Veterinary Communication Skills


Author: Carol Gray,Jenny Moffett
Publisher: John Wiley & Sons
ISBN: 111869970X
Category: Medical
Page: 216
View: 8570

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This is the first definitive textbook on veterinary communication, written specifically for students and veterinary professionals by a group of international experts. Communication is a core clinical skill, and is now taught as a compulsory part of most veterinary degree courses. Good communication is crucial to the veterinarian-client-patient relationship, to patient health and ultimately to the success of any veterinary business. The book covers all the key areas of communication including: the basic framework for the veterinary consultation; professional, ethical and legal aspects; communication with clients and colleagues; and coping with end-of-life and other difficult situations. It combines the most up-to-date research with a wealth of practical information, such as: Real-life case studies to help you apply your learning to real scenarios Simple step-by-step guidelines showing you how to deal with specific situations Examples of written resources you can use in practice This valuable textbook has been written and edited by a carefully chosen group of specialists, comprising veterinary communication lecturers, veterinary practitioners, training managers and counsellors.

The Magic Lamp

Goal Setting for People Who Hate Setting Goals
Author: Keith Ellis
Publisher: Harmony
ISBN: 9780307557674
Category: Self-Help
Page: 256
View: 4005

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Do you have trouble setting goals? Would you like to have greater focus, stronger follow-through, and achieve dramatically better results? Would you like to learn how to get anything you want from life--more money, a new home, a promotion, better relationships, a greater sense of fulfillment, or anything else you can imagine? If so, then read The Magic Lamp. This remarkable book describes a simple yet unforgettable process for how to obtain whatever you want from both your personal life and your career. What's the Secret? The Magic Lamp is the first goal-setting guide for people who hate setting goals. Goals can take you anywhere you want to go, but they rarely give you the inspiration you need to get there. Wishes are different. They have emotional impact. They give you the freedom to dream and the power to make your dreams come true. The Magic Lamp transforms the process of setting goals from a dull routine into an exciting adventure because it's the first book to combine the methods of goal setting with the magic of making your wishes come true. From the Trade Paperback edition.

Dictionary of Veterinary Terms

Vet-speak Deciphered for the Non-veterinarian
Author: Jennifer Coates
Publisher: Alpine Publications Incorporated
ISBN: N.A
Category: Medical
Page: 319
View: 7093

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This book is specifically written to provide an understanding of veterinarian language for pet owners, veterinarian receptionists, veterinarian technicians, and others who work in any animal related field. The author also includes charts of commonly prescribed drugs, acronyms and abbreviations.