Telephone Triage Protocols for Nursing


Author: Julie Briggs
Publisher: Lippincott Williams & Wilkins
ISBN: 1496320751
Category: Medical
Page: 624
View: 4963

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Performing telephone triage requires the ability to make quick and effective decisions based on limited information. This rapid-access resource delivers more than 200 triage protocols for evaluating patients' symptoms over the telephone. Each symptom entry lists questions, grouped by urgency level, to determine whether the caller should seek emergency care immediately, seek medical care the same day, call back for appointment, or follow home care instructions. Detailed home care instructions are then provided. Simple, direct, and useful, this is the most comprehensive and user-friendly telephone triage book available.

Triage Protocols for Aging Adults


Author: Julie K Briggs
Publisher: Lippincott Williams & Wilkins
ISBN: 149638945X
Category: Medical
Page: 436
View: 3360

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Publisher's Note: Products purchased from 3rd Party sellers are not guaranteed by the Publisher for quality, authenticity, or access to any online entitlements included with the product. Provide optimal, evidence-based triage assessment, advice, and protocols, withTriage Protocols for Aging Adults. The 190 evidence-based protocols offered here address a wide range of symptoms, disorders, and emergencies affecting those 50 and older. Flip quickly to the right symptom and ask the questions listed there to determine whether the individual requires emergency, same-day, or home care. Whether you are in family practice or are a triage nurse working at a hospital, urgent care center, or insurance company, this is the go-to reference to keep by your side. Advance your evidence-based triage skills and protocols with: Easy-to-follow flowchart format that leads you from yes-or-no questions to assessment, recommendations, and clear instructions 190 protocols that cover the most common conditions faced by aging adults—all body systems, plus weakness, falls, loss of memory, poor appetite, medication interaction problems, and more Alpha-organized table of contents that helps you locate symptoms quickly Contents also organized by body system for quick-find protocols Protocols that have symptom-based titles and address issues affecting all body systems, such as abdominal pain and swelling, alcohol problems, allergic reactions, altered mental status, asthma, earache, elder abuse, joint pain/swelling, and more All protocols reviewed by a team of nursing experts Actioncolumn of each protocol that presents emergency actions first Coverage of the legal aspects of triage Tools and sample forms – telephone triage protocol form, triage documentation form, triage log, skills assessment, call documentation review, and teaching self-assessment guide Chapter features include: Key Questions – name, age, onset, medications, pain scale, associated symptoms, and history Other Protocols to Consider – lists related protocols and their page numbers Health Alert – additional information to consider when choosing a protocol, with additional resources listed Assessment Questions and Actions – with specific actions under each yes-or-no answer Home Care Instructions – detailed instructions sections that explain care to be given before emergency help arrives, while waiting for an appointment, or for ongoing home care Report the Following Problems to Your PCP/Clinic/ED – symptoms or conditions that should be reported to their usual healthcare provider Seek Emergency Care Immediately if Any of the Following Occur – symptoms or conditions that require emergency care Your book purchase includes a complimentary download of the enhanced eBook for iOSTM, AndroidTM, PC, and Mac. Take advantage of these practical features that will improve your eBook experience: The ability to download the eBook on multiple devices at one time—providing a seamless reading experience online or offline Powerful search tools and smart navigation cross-links that allow you to search within this book, or across your entire library of VitalSource eBooks Multiple viewing options that enable you to scale images and text to any size without losing page clarity as well as responsive design The ability to highlight text and add notes with one click

Telephone Triage: Protocols for Adult Populations


Author: Sheila Wheeler
Publisher: McGraw Hill Professional
ISBN: 0071702555
Category: Medical
Page: 480
View: 4161

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The Most Comprehensive and User-Friendly Adult Telephone Triage Protocols Available - From a Pioneer in the Field "This is a well thought out and organized tool for those involved in telephone advice and triage. It has many unique features not normally found in triage protocols, including research related to medical error, decision support, and critical thinking. The references are extensive. It is a necessary addition to the library of anyone involved in telephone triage and this update is an essential replacement for the previous protocols book. 3 Stars."--Doody's Review Service Written by Sheila Wheeler, one of the world's leading experts in telephone triage, this functional reference provides the guidelines nurses need for the safe, effective, and fast disposition of 1,000+ health related problems by telephone. Organized by anatomical site and written in lay language, Telephone Triage eliminates the extra step of translating home treatment, first aid, or self-assessment instructions when performing telephone triage with the layperson. The format incorporates a critical-thinking process that mimics how nurses naturally solve problems in real-world situations. This “4 in 1” package contains everything you need to implement a telephone triage program: Comprehensive training, protocols, standards and a CD with case studies for analysis and critique, plus an optional telehealth continuing education website. Features: Users Guide - complete with insightful FAQs Protocols - wide-range of common diseases including Women's Health Documentation Form - ensures proper procedure, documentation, and risk management Standards - Comprehensive practice standards for practitioners and programs CD-ROM - contains 10 case studies for discussion and analysis Continuing Education -An accompanying website to earn CE credit online, at www.teletriage.com Representing the latest research and standards in the field, Telephone Triage is the ultimate resource for the triage nurse.

Pediatric Nurse Telephone Triage

A Companion to Pediatric Telephone Protocols
Author: Andrew R. Hertz,American Academy of Pediatrics
Publisher: Amer Academy of Pediatrics
ISBN: 9781581105308
Category: Medical
Page: 193
View: 7483

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This new book is a companion to Pediatric Telephone Protocols: Office Version, and it can also stand alone as an independent resource. Pediatric Nurse Telephone Triage is a pediatric nurse triage tool that has 2 major objectives. the first objective is to teach nurses how to perform nurse telephone triage using standard triage guidelines. the second objective is to educate nurses to better understand the rationale behind the Barton D. Schmitt telephone triage guidelines. Tables, figures, and algorithms are used throughout the text to illustrate, organize, and explain how to do telephone tria

Telephone Triage for Obstetrics & Gynecology


Author: Vicki Long,Patricia McMullen
Publisher: Lippincott Williams & Wilkins
ISBN: 149636239X
Category: Medical
Page: 448
View: 7254

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Provide top-level obstetrics and gynecology telephone triage that is safe, efficient, and effective, with Telephone Triage for Obstetrics & Gynecology, 3rd Edition. This at-your-fingertips guide offers a wide range of current, evidence-based protocols, backed by proven patient-questioning techniques, quick-reference charts, and real-life patient scenarios. Adaptable to private practice, hospital, clinic, or call center, this invaluable guide will help ensure that your telephone triage standards stay high, while your practice serves individual patient situations with empathy and accuracy, right from the start. Be expertly guided through the telephone triage rigors of data-gathering, protocols, and patient education, with these vital features: NEW chapter on incorporating internet research into advice on specific protoc NEW and expanded protocols that offer updated content on preconceptual screening, infectious disease impacts on pregnancy, infertility management, and emergency contraception Quick-reference sections that arrange protocols alphabetically for fast locating Easy-to-follow, data-gathering, flowchart format that helps you quickly determine the nature and urgency of the caller’s problem, and choose the appropriate intervention Easy-to-explain patient-education sections after each protocol Basic Triage Assessment Forms that address specific problems and require vital patient data Guidance on developing “telephone charisma” and the power of sympathetic listening Effective patient questioning techniques—pertinent questions to ask, types of questions, time management, getting clarification Real-life call scenarios that point out problems with not listening fully to the patient, skipping relevant questions, or exerting judgments Covers telephone triage basics, including logistical and legal considerations, assessments, telephone communication basics and challenges, and more Offers obstetric protocols, including overviews of preconceptual and infertility, early management of unintended pregnancy, fetal prenatal screening, early pregnancy evaluation and surveillance, and more Offers gynecologic protocols, including overviews of abnormal bleeding and spotting, amenorrhea, barrier contraceptives, breast complaints, emergency contraception, injectable contraceptives, intrauterine contraception, menopausal concerns, and more Vital guidance for all gynecologic nurses, obstetric nurses, certified nurse midwives, OB/GYN nurse practitioners, all triage nurses, and health professionals at call centers

Telephone Triage for Oncology Nurses


Author: Margaret Hickey,Susan Newton
Publisher: N.A
ISBN: 9781890504472
Category: Medical
Page: 228
View: 1003

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Use the symptom-focused telephone protocols or guidelines provided to develop your own telephone triage skills, guidelines, and protocols.

Quick Reference to Triage


Author: Valerie G. A. Grossman
Publisher: Lippincott Williams & Wilkins
ISBN: 9780781740227
Category: Medical
Page: 294
View: 1608

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This user-friendly, quick-access manual provides full-range coverage of the triage process in emergency care, from fundamental clinical guidance concerning patient assessment and treatment through the leadership skills and organizational skill building required by senior staff and emergency department management personnel. This second edition offers updated features from the first edition, such as alphabetized listings of patient complaints, emergency alerts to help nurses recognize serious conditions quickly, “Pearls of Triage Wisdom” with timely clinical tips, and cross-cultural considerations. This edition also includes specific prioritizations for each triage guideline. A brand-new examination that will enable purchasers to receive continuing education credit is included. A Brandon-Hill Recommended Title.

Triage Nursing Secrets


Author: Polly Gerber Zimmermann,Robert D. Herr
Publisher: Mosby
ISBN: N.A
Category: Medical
Page: 724
View: 3447

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Part of the Nursing Secrets Series ® and written in a question & answer format, Triage Nursing Secrets begins with an overview of triage nursing and moves to a significant section on symptoms and a final section on issues and competencies. This practical resource is a collection of pearls of wisdom and tricks of the trade to aid effective nurse triage decisions. Content includes guiding principles, objective criteria, mnemonics/memory aids, discriminators, determinants from standardized triage systems and differences between the typical presentation of men vs. women in various conditions including stroke, chest pain, and domestic violence. Written by experts in the field of triage nursing for the most authoritative information. Key Points boxes emphasize the most important material in each chapter. Internet Resources in appropriate chapters provide sources for further studying and reference. Mnemonics/memory aids help readers remember important concepts. "Top Secrets" of triage nursing are included in the front matter for quick reference. Topical chapters are included on disaster and terrorism issues, as well as the always-changing regulatory issues in triage nursing. Engaging, straightforward Question-and-Answer format makes it easy to look up needed facts and information in any setting. Visually appealing two-color design makes material accessible and reader-friendly.

Tele-nurse

Telephone Triage Protocols
Author: Sandi Lafferty,Marijo Baird
Publisher: United Nations Publications
ISBN: 9780766820470
Category: Medical
Page: 416
View: 736

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When a patient calls a medical provider with questions or to report sy mptoms, a nurse experienced in telephone triage will likely take the c all. The goals of the triage nurse are to gain the confidence of the p atient, relieve anxiety, obtain relevant information about the patient 's symptoms, assess the information, and determine the level of medica l intervention needed. The triage nurse is an experienced practitioner with excellent communication and interpersonal skills. This reference offers an overview to telephone triage, identifies liability and risk issues, describes the protocol or guideline structure, discusses a ty pical model (flow chart) of a triage call, and provides specific proto cols by which the nurse obtains information leading to an assessment. A new telephone triage nurse can benefit from the information provided in this reference.

Adult Telephone Protocols

Office Version
Author: David A. Thompson
Publisher: N.A
ISBN: 9781610021951
Category: Medical
Page: 578
View: 5057

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This great resource provides the expert help triagers need to handle a wide array of phone inquiries. The new 4th edition is completely revised and updated to include more than 100 protocols that provide step-by-step guidance for addressing 90% of the most common adult complaints.

Telephone Triage for Otorhinolaryngology and Head-Neck Nurses


Author: Cindy Dawson,Margaret Hickey (RN.),Susan Newton
Publisher: N.A
ISBN: 9781890504953
Category: Medical
Page: 228
View: 7673

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This new guide provides "how-to" tips for telephone assessment, communication, and documentation for nurses treating patients with otorhinolaryngologic (ORL) problems. Meeting the special needs of a patients with problems in the ears, nose, or throat, for example, can be a challenging proposition over the telephone and this guide can provide you with triage guidelines you can use adapt to your practice. Telephone Triage for Otorhinolaryngology and Head-Neck Nurses, edited by Cindy J. Dawson, Margaret M. Hickey, and Susan Newton, is designed as a resource for both the beginning nurse and an expert in the field. The text features telephone gudielines and protocols that are based on common symptoms reported by patients with ORL issues. You can use this new book to help formalize telephone nursing practices as well as improve telephone communications, perform telephone nursing assessments, and develop telephone protocols specific to the patient with ORL issues.

Pediatric Telephone Protocols

Office Version
Author: Barton D. Schmitt
Publisher: N.A
ISBN: 9781581109566
Category: Medical
Page: 400
View: 3126

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This updated and expanded edition efficiently steps triagers through more than 140 tested decision-support protocols spanning 98% of today's most common pediatric complaints, as it details how to confidently handle calls on everything from abdominal pain and anaphylaxis to thrush, tick bites and trauma.

Emergency Triage

Telephone Triage and Advice
Author: ALSG
Publisher: John Wiley & Sons
ISBN: 1118369386
Category: Medical
Page: 176
View: 9591

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Piloted by the North Western Ambulance Service, Emergency Triage: Telephone Triage and Advice complements the highly successful Emergency Triage based on the Manchester Triage System (MTS), which is used in hospitals worldwide, and acknowledged as an effective form of prioritisation. It provides the necessary information that telephone triage staff must have to hand - including questionnaires and advice to patients who do not need to go into hospital. This new book will complement Emergency Triage and the forthcoming Paediatric Emergency Triage, making a comprehensive series of books based on the MTS. Hospitals that are already using Emergency Triage will benefit from being linked with a telephone triage system that follows the same protocols.

Triage Protocols for Aging Adults


Author: Julie K. Briggs
Publisher: LWW
ISBN: 9781496389442
Category: Medical
Page: 436
View: 9530

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Provide optimal, evidence-based triage assessment, advice, and protocols, withTriage Protocols for Aging Adults. The 190 evidence-based protocols offered here address a wide range of symptoms, disorders, and emergencies affecting those 50 and older. Flip quickly to the right symptom and ask the questions listed there to determine whether the individual requires emergency, same-day, or home care. Whether you are in family practice or are a triage nurse working at a hospital, urgent care center, or insurance company, this is the go-to reference to keep by your side. Advance your evidence-based triage skills and protocols with: Easy-to-follow flowchart format that leads you from yes-or-no questions to assessment, recommendations, and clear instructions 190 protocols that cover the most common conditions faced by aging adults--all body systems, plus weakness, falls, loss of memory, poor appetite, medication interaction problems, and more Alpha-organized table of contents that helps you locate symptoms quickly Contents also organized by body system for quick-find protocols Protocols that have symptom-based titles and address issues affecting all body systems, such as abdominal pain and swelling, alcohol problems, allergic reactions, altered mental status, asthma, earache, elder abuse, joint pain/swelling, and more All protocols reviewed by a team of nursing experts Actioncolumn of each protocol that presents emergency actions first Coverage of the legal aspects of triage Tools and sample forms - telephone triage protocol form, triage documentation form, triage log, skills assessment, call documentation review, and teaching self-assessment guide Chapter features include: Key Questions - name, age, onset, medications, pain scale, associated symptoms, and history Other Protocols to Consider - lists related protocols and their page numbers Health Alert - additional information to consider when choosing a protocol, with additional resources listed Assessment Questions and Actions - with specific actions under each yes-or-no answer Home Care Instructions - detailed instructions sections that explain care to be given before emergency help arrives, while waiting for an appointment, or for ongoing home care Report the Following Problems to Your PCP/Clinic/ED - symptoms or conditions that should be reported to their usual healthcare provider Seek Emergency Care Immediately if Any of the Following Occur - symptoms or conditions that require emergency care Your book purchase includes a complimentary download of the enhanced eBook for iOS(tm), Android(tm), PC, and Mac. Take advantage of these practical features that will improve your eBook experience: The ability to download the eBook on multiple devices at one time--providing a seamless reading experience online or offline Powerful search tools and smart navigation cross-links that allow you to search within this book, or across your entire library of VitalSource eBooks Multiple viewing options that enable you to scale images and text to any size without losing page clarity as well as responsive design The ability to highlight text and add notes with one click

Emergency Triage


Author: Machester Triage Group
Publisher: John Wiley & Sons
ISBN: 0470757280
Category: Medical
Page: 192
View: 4837

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The Manchester Triage System (MTS) is the most widely used triage system in the UK, Europe and Australia, with tens of millions of patients being processed through hospital emergency departments. Emergency Triage is the core text for the MTS which utilises a risk averse system of prioritisation for patients in all unscheduled care settings, and as such it is an essential text for all emergency department staff using the MTS, in particular triage nurses themselves. The second edition has been revised throughout and takes in the changes in practice introduced into MTS since the book was first published. These include: Redesigned and expanded flow charts Additional charts for allergy and palpitations New practices - such as the possibility of revascularisation for patients with stroke New discriminators, for example acute neurological deficit and significant respiratory history Redefinition of existing discriminators Also new to this edition is the incorporation of sections on the use of the risk averse system in telephone triage, in settings where ‘streaming’ takes place and as an early warning score for patients in all unscheduled care settings. The tone of this edition reflects the more up to date, modified approach to triage while retaining the principles of clinical prioritisation, which in the authors’ words “remains a central plank of clinical risk management in emergency care”. Emergency Triage is an essential handbook for all clinicians involved in unscheduled care settings such as emergency care, walk in centres, minor injury units, primary care out of hours services.

Fast Facts for the Triage Nurse

An Orientation and Care Guide in a Nutshell
Author: Anna Sivo Montejano, MSNEd, RN, CEN,Valerie Aarne Grossman, MALS, BSN, RN,Lynn Sayre Visser, MSN, BS, RN, CEN, CPEN, CLNC
Publisher: Springer Publishing Company
ISBN: 0826122663
Category: Medical
Page: 230
View: 6015

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This is a concise, user-friendly orientation guide and reference for new and seasoned nurses, paramedics, preceptors, educators, management teams, and anyone else working in the triage environment. It offers guidelines covering key processes and practices triage nurses use daily. Chapters address core elements of triage such as patient point of entry, acuity scales, and “red-flag” patient presentations and how to handle them; coordination and communication with other health care team members; and documentation. The book offers practical information on triage for emergency department and urgent care settings, with useful tips for both triage orientees and preceptors. It addresses care considerations for specialized populations including geriatric and pediatric patients. The text supplies essential information on teaching and learning principles and the fostering of critical thinking skills, and covers such topics as compassion fatigue, customer service, legal concerns, core measures, and patient and staff safety. Trends in triage nursing such as electronic medical record considerations, provider in triage, and advanced triage protocols are included. Information is organized in brief, bulleted “bites” for knowledge at a glance, and Fast Facts in a Nutshell boxes reinforce key concepts. Key Features Provides essential guidance for key procedures and protocols in an easy-to-read, easy-to-access format Offers practical triage information with a focus on emergency department and urgent care settings Focuses on processes, critical thinking, and the legal aspects of triage Includes care considerations for specific patient populations Incorporates advice from seasoned emergency department nurses and triage educators

Telephone Triage

Theory, Practice and Protocol Development
Author: Sheila Wheeler
Publisher: N.A
ISBN: 9780983076902
Category:
Page: 352
View: 878

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A practical and comprehensive instruction manual, this unique book and audio CD enables you to practice telephone triage with greater confidence, refinement and sophistication. This practical book defines the telephone triage field, techniques, and guidelines including:* Suggestions for interviewing and documentation*applications for high-risk populations*medical and psychological crisis interventions*risk management for safe practiceThe 60 minute CD contains 10 case studies based on "real-world" cases for analysis and critique.

The Art and Science of Telephone Triage

How to Practice Nursing Over the Phone
Author: Carol Rutenberg,M. Elizabeth Greenberg,American Academy of Ambulatory Care Nursing
Publisher: N.A
ISBN: 9780984659739
Category:
Page: 659
View: 664

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This book offers a comprehensive look at the growing practice of telephone triage nursing. Despite the prevalence of the practice, little education and few resources are available for nurses interested in this form of practice. The authors address the history of telephone triage, the role of telephone triage nursing in health care, theories supporting the practice, quality and risk management principles, program design, and a comprehensive look at clinical practice. Practical tips and real-life examples will illustrate and support the content.