Manager's Guide to Crisis Management

Author: Jonathan Bernstein
Publisher: McGraw Hill Professional
ISBN: 0071776133
Category: Business & Economics
Page: 192
View: 6477

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Lead your Organization through any business crisis—and emerge stronger than ever Manager’s Guide to Crisis Management provides the basic skills and knowledge you need to deal with the crises that inevitably occur in any business or organization. Covering every aspect of the topic—from defining crisis management and policies to training for and responding to crises—it helps you fully grasp any situation that threatens business, careers, and even lives. Lead through any crisis smoothly and with minimal ramifications by mastering the most effective tactics, including: Planning for and training staff in crisis management Anticipating and preventing crises before they occur Managing the company’s online reputation Addressing crises that affect multicultural stakeholders Creating effective crisis-related messaging Knowing when to bring in a specialist About the Briefcase Books series: Briefcase Books, written specifically for today’s busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page: Key Terms: Clear definitions of key terms and concepts Smart Managing: Tactics and strategies for managing crises Tricks of the Trade: Tips for executing the tactics in the book Mistake Proofing: Practical advice for minimizing the possibility of error Caution: Warning signs for when things are about to go wrong For Example: Examples of successful crisis management Tools: Specific planning procedures, tactics, and hands-on techniques

The Crisis Counselor

A Step-by-step Guide to Managing a Business Crisis
Author: Jeffrey R. Caponigro
Publisher: McGraw-Hill Companies
Category: Business & Economics
Page: 286
View: 5501

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The Cure for the Common CRISIS! Every business has a problem that can turn into a crisis. Whether your business is a Fortune 500 company or a neighborhood store, a crisis situation could needlessly damage your reputation as well as destroy individual careers. "The Crisis Counselor" is the one book that provides business owners, managers, and executives alike with the information needed to avoid, manage, or even thrive during a business crisis. By following the author's dynamic, proactive strategies for dealing with "crises" that can arise in any business--such as downsizing, corporate lawsuits, poor employee morale, death of a company executive, damaging rumors, product defects, negative media coverage--you can learn how to recognize a crisis, plan for its management, practice for the reaction to it, and then study the crisis-response process once it's complete. Filled with practical advice and delivered in an easy-to-read Q&A format, "The Crisis Counselor" is a book no business should be without. Praise for The Crisis Counselor "One of the ten top books on PR. . . . Readers can benefit from the tough lessons imparted in this real-life economics school." -- "PR Week" "A great resource for companies to use to plan for and manage problems within their companies. You can't afford to ignore Jeff's advice." -- Thomas S. Monaghan, founder, Domino's Pizza, Inc "Practical--it provides a list of fifteen crises that can strike any business and seven simple rules for effective crisis preparation." -- "Inside PR" Jeffrey R. Caponigro is one of the most respected public relations professionals and crisis-management experts in the United States. He is president and CEO of Caponigro Public RelationsInc., in Southfield, Michigan.

The Manager’s Guide to Quick Crisis Response:

Effective Action in an Emergency
Author: Bruce T. Blythe
Publisher: Rothstein Publishing
ISBN: 1944480234
Category: Business & Economics
Page: 114
View: 5711

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Avoid being “blindsided” by an unexpected emergency or crisis in the workplace – violence, natural disaster, or worse! Bruce Blythe’s The Manager’s Guide to Quick Response in a Crisis: Effective Action in an Emergency offers the time-tested skills that prepare you to act effectively – on behalf of yourself and your co-workers – in the face of threat and chaos. Blythe uses real-world case studies, examples, and checklists to help you be the top-notch leader the situation requires. “Hope for the best and prepare for the worst” sums up Blythe’s philosophy. This short book is the essence of the basic practical counseling that he would give if he were sitting next to you at your desk. To help you figure out what to do next, he offers real-world examples of what has worked – and not worked – in his 30+ years of experience with companies just like yours. With Blythe’s advice, you can act fast to: *Find out the accurate facts you need to strategize and implement a response. *Compile a checklist of immediate action items.
  • Create a crisis command center (CCC). *Select the best people for your action team and determine action steps. . *Understand how to make good decisions in a crisis or emergency. . *Handle the human side of a traumatic incident. .
  • Set priorities in multiple timeframes. *Establish a “new normal” as everyone phases back into productive work after the incident. To help you take the actions that will make a difference, the book includes: *Practical forms, checklists, cases studies, and real-life examples. *“Quick Use Response Guide” at the end of each chapter – all four can form a handy pocket guide.
  • A Guide to Crisis Intervention

    Author: Kristi Kanel
    Publisher: Cengage Learning
    ISBN: 1285739892
    Category: Education
    Page: 336
    View: 5982

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    This practical nuts-and-bolts guide provides readers with the skills necessary to handle any crisis situation. The book utilizes the comprehensive ABC Model of Crisis Intervention, which can be used as effectively for day-to-day interactions as for emergency situations. A GUIDE TO CRISIS INTERVENTION, 5th Edition addresses such crises as drug abuse, secondary PTSD, crisis worker burnout, AIDS, suicide, death and dying, Alzheimer's, and victimization and abuse. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

    A Manager's Guide to Auditing and Reviewing Your Business Continuity Management Program

    Author: Dr Goh Moh Heng
    Publisher: GMH Continuity Architects
    ISBN: 981054300X
    Category: Business enterprises
    Page: 185
    View: 9432

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    This book aims to prepare novice and experience auditors on the process to audit a BC plan, BCM Program and BCM system. The content is written to focus on the planning and formulation of the audit plan. It is followed by the review, documentation, prioritization of audit reporting, preparation and corrective actions be taken, before and after an audit reporting. The reader is guided to conduct a typical BCM Audit. It includes the formulation of an audit plan, management of the entire audit activity and review process, be certain that the audit is carried out in a timely and economic fashion and oversee the quality of the audit as it progresses. The author has provided a complete set of templates and also a comprehensive list of BCM audit questionnaires to assist in the development of the standardized audit program. The content does not only apply the author's experience as a seasoned BCM practitioner, it also included his previous roles as both an internal and an external auditor specializing in BCM Audit.


    A Manager's Guide to Crisis Leadership, 2nd Edition
    Author: Bruce T. Blythe
    Publisher: Rothstein Publishing
    ISBN: 193133269X
    Category: Business & Economics
    Page: 436
    View: 323

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    Uniquely two-books-in-one, this 2nd Edition of Blindsided covers both Crisis Response and Crisis Preparedness and interweaves the principles of Crisis Leadership through every phase. Intensely experiential, the book lands you in the middle of a fast-breaking crisis and uses riveting case studies/examples to demonstrate what a top-notch leader would say and do at every turn. Then, based on this eye-opening simulation, the author uses his 30 years of global crisis experience to show you how to write and implement a real-world crisis management plan. Blythe has divided Blindsided into two operational sections: Crisis Response and Crisis Preparedness. His emphasis throughout is on the often-neglected human side of crisis management, going beyond protecting tangible assets and instilling principled concern for human well-being into every decision. Part 1. Crisis Response: Using the technique of focused imagery, Blythe places you in a dramatic and realistic scenario. You're now an unprepared manager blindsided by the reality of an active shooter loose in your building. Some workers may already be injured or dead. What's your next move? How do you make sure everybody is safe? How do you set up teams, command centers, crisis containment, and effective communication? How do you protect your corporate reputation? Can you rebuild the spirit, cohesion, and productivity of employees in the post-crisis "new normal"? At the start of the book, before you faced the sudden crisis in this simulation, a crisis response plan may have been a project for 'someday', now it's a priority. Part 2. Crisis Preparedness: Now you embark on building a crisis response plan – or enhancing the one you have. Blythe guides you and your teams to analyze foreseeable risks, evaluate existing controls, add new ones, test and re-evaluate the plan. Analyzing the behavior of national and world leaders, you distinguish clearly the two kinds of leaders who emerge in a crisis: the "crisis whisperer" who becomes a calm center in the storm, and the one in the "crisis red zone," worsening the situation with every word and every decision. You learn to employ the Be-Know-Do leadership model (adapted from military) that has been implemented by senior management teams throughout the world. Blindsided includes practical forms, checklists, case studies, real-life examples, glossary, index, discussion questions, and other take-and-use tools, including: Quick Use Response Guide: Each chapter ends with a summary checklist, all 15 can form a ready-reference pocket guide. Incident Checklists for 9 Major Crises: Practical checklists for accidental deaths, aircraft crash, chemical/toxic exposure, civil unrest, earthquake, explosion/fire, flood, kidnap ransom, shooting, plus 20 other foreseeable risks. 20-Page Guide for Addressing Families of the Injured: What to say/do to help families of fatalities or seriously injured with medical/financial assistance, emotional support and training teams assigned to work with them. Your next crisis will happen when least expected, but with Blythe's guidance, you'll never again be blindsided!

    Disaster Management

    A Guide to Issues Management and Crisis Comunication
    Author: J. Chris Skinner,Gary Malcolm Mersham
    Publisher: Oxford University Press, USA
    ISBN: 9780195783131
    Category: Business & Economics
    Page: 184
    View: 7338

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    In an increasingly unpredictable world, it is essential that managers have the theoretical and practical tools for dealing with crises and disasters. No two disasters are the same. However, it is possible to identify common features of, as well as the mechanisms needed to deal with, a variety of potential disasters. High on the list are effective communications, having a Crisis Management Plan in place, training Personnel, and knowing how to handle individual stress and group behavior. This book is a practical step by step guide to managing crisis situations in the work environment, with a strong emphasis on communications.

    A Manager's Guide to ISO22301 Standard for Business Continuity Management System

    Author: Dr Goh Moh Heng
    Publisher: GMH Continuity Architects
    ISBN: 9810725124
    Page: 183
    View: 4168

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    This book is written for those who are new to Business Continuity Management (BCM) and also as a reference for practitioners, who are assigned to initiate the BC Planning (BCP) project in their organization using the ISO22301 Standard for Business Continuity Management System (BCMS). It applies the author's experiences in getting several clients' organizations to successfully achieve their ISO22301 BCMS certification. This book is also for seasoned BCM professional to guide you through the BCM implementation process.

    A Guide to Managing and Leading School Operations

    The Principal's Field Manual
    Author: Jerome Cranston
    Publisher: Rowman & Littlefield
    ISBN: 1475839790
    Category: Education
    Page: 145
    View: 9696

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    This book fills a gap in the training of educational leaders by orienting them to the vitally important business operations required to run a school including personnel, finances, and risk.

    Pocket Guide to Crisis Intervention

    Author: Albert R Roberts,Kenneth R Yeager
    Publisher: Oxford University Press
    ISBN: 9780199724789
    Category: Social Science
    Page: 240
    View: 4774

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    Crisis workers make split-second decisions every day that affect the mental health and well-being of individuals, families, and entire communities. They support and guide people through health diagnoses, bankruptcies, sexual assaults, deaths of loved ones, suicide attempts, and natural or man-made disasters from the front lines. While professions vary from mental health professionals, emergency responders, educators, business managers or volunteers such as suicide hotline workers, all have a common and urgent need for a rapid reference that covers every type of traumatic event they may be asked to respond to in the course of an unpredictable and highly stressful day. The Pocket Guide to Crisis Intervention is a complete crisis toolkit, a trusted resource to consult on the fly, packed with easy-to-follow, step-by-step evidence-based protocols for responding effectively to a broad range of traumatic events. Checklists, bullets, and boxes highlight symptoms & warning signs and provide action plans, do's & don'ts, and screening & assessment questions. The open layout and two-color design make this pocket guide as visually appealing as it practical, ensuring at-a-glance lookup of the essentials of managing the most common types of crisis. More than just a collection of action lists, though, this pocket guide explains theories and models in clear, jargon-free language, offering tips for clinical practice, treatment planning, referrals, and coordinating services as needed. It can be used as a field manual for seasoned professionals or as a training tool for new recruits and practitioners seeking to sharpen their skills.

    A Visual Guide to Crisis Management

    Author: Larry F. Chu,Andrea Fuller
    Publisher: Lippincott Williams & Wilkins
    ISBN: 1451180705
    Category: Medical
    Page: 32
    View: 3539

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    This manual visually portrays advanced cardiac life support procedures and crisis management algorithms in anesthesia. Pocket sized, spiral bound, and laminated, it was created to be carried and used on the floor and in the operating room. The first section focuses on advanced cardiac life support and covers pulseless electrical activity; ventricular tachycardia and ventricular fibrillation; asystole; symptomatic bradycardia; and amniotic fluid embolism. The second section presents crisis management algorithms for difficult airway; malignant hyperthermia; anaphylaxis; myocardial ischemia; hypotension; hemorrhage/massive transfusion; venous air embolus; total spinal anesthesia; local anesthetic toxicity; transfusion reaction; hypoxemia; pneumothorax; bronchospasm; delayed emergence; oxygen failure, O2 crossover, pipeline failure; and power failure.

    Managers Guide to Marketing, Advertising, and Publicity

    Author: Barry Callen
    Publisher: McGraw Hill Professional
    ISBN: 0071713468
    Category: Business & Economics
    Page: 272
    View: 3852

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    Proven strategies that make sure your marketing message stands out from the rest The average American is exposed to as many as 5,000 marketing messages per day, so it’s more important than ever to create the most effective marketing and advertising campaigns as possible. Manager’s Guide to Marketing, Advertising, and Publicity explains The 14 principles of marketing communications strategy Common marketing mistakes to avoid Techniques for creating powerful marketing messages The many choices for delivering your marketing message How to take full advantage of digital platforms Today, you must come up with a bigger, better, brighter marketing campaign, or you’re guaranteed to be lost in the noise. This primer is ideal for anyone looking to position his or her organization as a powerful competitor in the twenty-first century. Briefcase Books, written specifically for today’s busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page: Clear definitions of key terms, concepts, and jargon Tactics and strategies for overseeing marketing initiatives Insider tips for getting the most out of marketing, advertising, and publicity Practical advice for creating effective campaigns Warning signs when preparing for and undertaking marketing initiatives Stories and insights from the experiences of others Specific marketing procedures, tactics, and hands-on techniques

    Taking Charge of Organizational Conflict

    A Guide to Managing Anger and Confrontation
    Author: David Cowan
    Publisher: Personhood Press
    ISBN: 9781932181111
    Category: Business & Economics
    Page: 200
    View: 3595

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    "Exploring the role of conflict in organizations, this book helps managers, employees, and organizations come to grips with all types of conflict. Conflict is discussed as a likely result of human interaction, and the key purpose of this program is to assist people in effectively and productively managing and taking advantage of these inevitable conflict situations. A self-contained training curriculum around which an entire organizational conflict management program can be built, this book is designed for use as a guide to harnessing and taking advantage of the enormous energy associated with conflict, and is loaded with activities designed to reinforce and build on the understandings developed and to provide plenty of opportunity to practice what has been learned. Activities can be used to facilitate formal training with individuals, in work groups, or for personal use. "

    A Manager's Guide to Implement Your IT Disaster Recovery Plan

    Author: Dr Goh Moh Heng
    Publisher: GMH Continuity Architects
    ISBN: 9810592159
    Category: Business enterprises
    Page: 256
    View: 1417

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    This book prepares the reader to apply the framework, principles and methodologies for implementing an IT disaster recovery plan. It uses the writer's experience to enable you to deploy an internationally recognized DR planning methodology with a strong foundation in conceptualizing, developing and maintaining an effective and efficient DR plan.

    The Handbook of Crisis Communication

    Author: W. Timothy Coombs,Sherry J. Holladay
    Publisher: John Wiley & Sons
    ISBN: 1444356518
    Category: Language Arts & Disciplines
    Page: 768
    View: 7850

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    Written as a tool for both researchers and communication managers, the Handbook of Crisis Communication is a comprehensive examination of the latest research, methods, and critical issues in crisis communication. Includes in-depth analyses of well-known case studies in crisis communication, from terrorist attacks to Hurricane Katrina Explores the key emerging areas of new technology and global crisis communication Provides a starting point for developing crisis communication as a distinctive field research rather than as a sub-discipline of public relations or corporate communication

    Cyber Incident and Crisis Management: A Guide for Managers

    Author: Dr Ishai Dror
    Publisher: Independently Published
    ISBN: 9781090168962
    Category: Business & Economics
    Page: 32
    View: 7400

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    A unique guide for managers on Cyber Incident and Crisis Management, based on the author's vast experience as a consultant to large companies and organizations in the fields of Crisis Management, Business Continuity and Cybersecurity Management. The aim of this guide is to enhance managers' awareness to the dangers of cyberattacks, to illustrate the potential impacts of such attacks, and to present some managerial approaches to coping with cyber incidents and crises.As a document aimed at managers, it is less concerned with the technological aspects, but focuses mainly on the managerial and organizational aspects.Dr. Ishai Dror consults to large companies and organizations and has managed large scale managerial exercises in Crisis Management, Business Continuity and Cybersecurity Management. He has served as a consultant at the Israel National Cyber Directorate and for the World Bank (seminars and exercises for managements in various countries). He teaches a unique Crisis Management course in academic graduate programs.

    Disaster & Recovery Planning: A Guide for Facility Managers, Sixth Edition

    Author: Joesph F. Gustin
    Publisher: Lulu Press, Inc
    ISBN: 1312087056
    Category: Technology & Engineering
    Page: N.A
    View: 790

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    The new edition includes an overview of natural disasters, a summary of most current weather events and new coverage of computer and data protection expanded to include cyber attacks on the private sector, and information on managing data privacy. Also included is the latest information on dirty bombs, and chemical and biological agents and weapons, disaster planning and recovery issues, regulatory influences and emergency preparedness. This reference speaks to the issues of prevention, as well as "controlling" the effects of a disaster on a company's operations. In addition, statistics cover various disaster/emergency declarations including Hurricane Katrina. Other critical areas covered include statistical data on workplace violence, effective mitigation strategies, contingency planning, loss prevention, facility evacuation, employee training, chain of command, checklists, computer and data protection, and more.

    A Manager’s Guide to British Standard BS 25999 for Business Continuity Management

    Author: Dr Goh Moh Heng
    Publisher: GMH Continuity Architects
    ISBN: 9810892608
    Page: 217
    View: 3786

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    This book is written for those who are new to Business Continuity (BCM) management and also as a reference for practitioners, who are assigned to initiate the BC planning (BCP) project in their organization using the British Standard BS25999 for Business Continuity Management. It applies the author's experiences in getting several clients' organizations to successfully achieve BS 25999 certification. This book is also a useful guide for seasoned BCM professionals through the BCM implementation process.

    The Manager’s Guide to Handling the Media in Crisis

    Saying & Doing the Right Thing When It Matters Most
    Author: James E. Lukaszewski, ABC, Fellow IABC, APR, Fellow PRSA, BEPS Emeritus
    Publisher: Rothstein Publishing
    ISBN: 1944480285
    Category: Business & Economics
    Page: 141
    View: 904

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    Attracting media attention is surprisingly easy -- you just want it to be the right kind! If an event causes the phone to ring and TV cameras to appear in your lobby, you need confidence that the people who happen to be at your worksite that day are prepared. That’s easy if everyone – executives, PR, managers, and employees – is familiar with Jim Lukaszewski’s sure-fire methods for handling the media. James (Jim) Lukaszewski, America’s Crisis Guru TM, is one of the most visible corporate go-to people for companies when there is trouble in the room or on the horizon. The Manager’s Guide to Handling the Media in a Crisis: Doing and Saying the Right Thing When it Matters Most, shares with you the skills he has developed in 30+ years of helping companies in crisis management, employee communications, ethics, media relations, public affairs, reputation preservation, leadership restoration, and recovery. Jim speaks annually before a wide variety of local, statewide, national and international organizations and associations heard by thousands of each year – and in this book, he is speaking directly to you. With this book as a guide, you will be able to: Create and deliver the message that best represents your organization. Understand what it takes to be an effective spokesperson. . Make sure everyone is aware of company policies and procedures relating to the press. . Be aware of the needs, deadlines, and priorities of reporters. . Prepare to give good answers to all sorts of questions. . Monitor social media, assess its impact. . Identify the ways social media could be used to attack your company. . Preserve company reputation amid a flurry of conflicting publicity. . Reading this book, you will see why, wherever there is or can be trouble and crisis, affected audiences and troubled leaders are waiting to learn the way out of their problems from Jim. The book is practical, easy to read, filled with real-world case studies, checklists, anecdotes, discussion questions, and easy-to-remember tips for success.


    the school administrator's guide to crisis management
    Author: Keen J. Babbage
    Publisher: Scarecrow Pr
    ISBN: N.A
    Category: Education
    Page: 157
    View: 5973

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    Practical guide to school emergency management based on tested, workable, methods. Includes systematic steps in procedure planning and implementation, prevention, minimization, and evaluation. Covers everything from preparatory planning to post-crisis evaluation.