ITIL Service Transition


Author: Great Britain. Cabinet Office,Great Britain. Stationery Office
Publisher: Stationery Office/Tso
ISBN: 9780113313068
Category: Business & Economics
Page: 347
View: 8042

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This publication offers updated guidance on managing service transition from design specification, change configuration, test, release and deployment. Service transition requires effective management of knowledge, organisational culture and transition in difficult circumstances. The volume is derived form decades of IT service management experience and is applicable to all sizes and types of organisations.

ITIL Service Operation


Author: Great Britain. Cabinet Office,Great Britain. Stationery Office
Publisher: Stationery Office/Tso
ISBN: 9780113313075
Category: Business & Economics
Page: 370
View: 1614

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This publication provides updated best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services. It encompasses and supersedes the operational aspects of the ITIL Service Support and Service Delivery publications and covers most of the scope of ICT Infrastructure Management. it also incorporates operational aspects from the Planning to Implement, Application Management, Software Asset Management and Security Management publications.

Service transition


Author: N.A
Publisher: The Stationery Office
ISBN: 011331048X
Category: Business & Economics
Page: 261
View: 8256

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Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

ITIL Foundation Exam Study Guide


Author: Liz Gallacher,Helen Morris
Publisher: John Wiley & Sons
ISBN: 1119943647
Category: Computers
Page: 408
View: 3606

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Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

Key Element Guide ITIL Service Transition [pack Of 10]


Author: Stuart Rance,Great Britain: Cabinet Office
Publisher: TSO
ISBN: 9780113313679
Category:
Page: 104
View: 5173

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The Service Transition Key Element Guide provides a handy reference to the content contained within the core ITIL Service Transition guidance and summarises its key elements. ITIL Service Transition focuses on the broader, long-term change management role and release practices so that risks, benefits, delivery mechanisms and the ease of ongoing operations of services are considered

ITIL Service Design


Author: Great Britain. Cabinet Office
Publisher: Stationery Office/Tso
ISBN: 9780113313051
Category: Business & Economics
Page: 442
View: 1560

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The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices. This edition updates design principles for applications, infrastructure, processes and resources, as well as sourcing models. Service managers will also find guidance on the engineering of sound requirements, supplier management and design considerations for outsourcing.

ITIL Lifecycle Essentials

Your essential guide for the ITIL Foundation exam and beyond
Author: Claire Agutter
Publisher: IT Governance Publishing
ISBN: 1849284180
Category: COMPUTERS
Page: 375
View: 2916

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Gives ITIL Foundation candidates a comprehensive overview of the key elements, concepts and terminology used in the ITIL service lifecycle.

ITIL Service Strategy


Author: Great Britain. Cabinet Office,Great Britain. Stationery Office
Publisher: Stationery Office/Tso
ISBN: 9780113313044
Category: Business & Economics
Page: 483
View: 8792

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This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.

Service operation


Author: N.A
Publisher: The Stationery Office
ISBN: 0113310463
Category: Business & Economics
Page: 263
View: 8486

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Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

ITIL Service Lifecycle Publication Suite [print]


Author: Stationery Office (Great Britain)
Publisher: Stationery Office/Tso
ISBN: 9780113313235
Category: Business & Economics
Page: 1959
View: 7490

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This pack contains one copy of five titles: ITIL service design (ISBN 9780113313051); ITIL service operation (ISBN 9780113313075); ITIL service strategy (ISBN 9780113313044); ITIL service transition (ISBN 9780113313068); ITIL continual service improvement (ISBN 9780113313082). On covers and title pages: ITIL. Best management practice

Introduction to ITIL


Author: N.A
Publisher: The Stationery Office
ISBN: 9780113309733
Category: Business & Economics
Page: 242
View: 2538

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This publication covers all aspects of the Information Technology Infrastructure Library (ITIL) systematic approach to IT service management, based on best practice standards drawn from the IT service industry. It covers a broad range of service support and delivery issues relating to quality and organisational aspects, policy and process management, managing change, service desk issues and service level management, financial management for IT services, capacity and continuity management, and information security issues.

Continual service improvement


Author: N.A
Publisher: The Stationery Office
ISBN: 0113310498
Category: Business & Economics
Page: 221
View: 5492

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This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.

Service Delivery


Author: N.A
Publisher: The Stationery Office
ISBN: 9780113300174
Category: Business & Economics
Page: 376
View: 4575

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This book is one of a series issued as part of the updated IT Infrastructure Library that documents industry best practice for the support and delivery of IT services. Although this book can be read in isolation it is recommended that it be used in conjunction with the other IT Infrastructure Library books. Service management is a generic concept and the guidance in the new IT Infrastructure Library books is applicable generically. The guidance is also scaleable, applicable to both small and large organisations. It applies to distributed and centralised systems, whether in-house or supplied by third parties. It is neither bureaucratic nor unwieldly if implemented sensibly and in full recognition of the business needs of the organisation.

Foundations of ITIL®


Author: Jan van Bon,Annelies van der Veen
Publisher: Van Haren
ISBN: 9087530579
Category: Education
Page: 382
View: 3999

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Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following:

Itil and the Information Lifecycle

Integrating Agile, Devops and Itsm
Author: Axelos,Darren Arcangel
Publisher: TSO
ISBN: 9780113314942
Category: ITIL (Information technology management standard)
Page: 128
View: 5374

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How information is recorded, secured, retrieved, changed and disposed of has changed dramatically in the last few years. New developments in security, regulations, cloud computing and big data have had a significant impact on how data and knowledge are processed. Against this complex, ever-evolving backdrop, this publication provides up-to-date guidance and best practice on information management for IT and business leaders. It explains the entire flow of information - from developing applications using Agile methodologies, to DevOps, to IT operation. It covers functional aspects as well as the technical implications, helping you to facilitate and improve cooperation within your business and successfully execute your enterprise strategies.

ITIL Practitioner Guidance (Japanese Edition)


Author: AXELOS.
Publisher: N.A
ISBN: 9780113315291
Category: ITIL (programme)
Page: 198
View: 8638

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ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios. The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM. It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean, Agile etc. The publication shows how following the CSI (continual service improvement) approach, and how the core skills of organizational change management, communication, metrics and measurement, can underpin successful ITSM improvement initiatives.

Practical IT Service Management

A concise guide for busy executives
Author: Thejendra BS
Publisher: IT Governance Publishing
ISBN: 1849285470
Category: BUSINESS & ECONOMICS
Page: 279
View: 3192

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A beginner’s book explaining the basics of ITIL and its implementation and interpretation in an easy, selfstudy approach

IT Service Management Foundation Practice Questions

For ITIL Foundation Exam Candidates
Author: Tony Gannon,Steve Mann,Nigel Mear
Publisher: BCS, The Chartered Institute
ISBN: 1780171145
Category: Electronic books
Page: 100
View: 7081

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The most authoritative guide to preparing for the ITIL Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and provides a wealth of background knowledge. This new edition is compatible with the 2011 update to ITIL® and utilises the experience of three established independent service management consultants and experienced lecturers. An ITIL® licensed product.

Knowledge-Based Software Engineering: 2018

Proceedings of the 12th Joint Conference on Knowledge-Based Software Engineering (JCKBSE 2018) Corfu, Greece
Author: Maria Virvou,Fumihiro Kumeno,Konstantinos Oikonomou
Publisher: Springer
ISBN: 3319976796
Category: Computers
Page: 260
View: 7812

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This book summarizes the new research results presented at the 12th Joint Conference on Knowledge-Based Software Engineering (JCKBSE 2018), which took place on August 27–30, 2018 on the island of Corfu, Greece. The JCKBSE is a well-established international biennial conference that focuses on the applications of Artificial Intelligence in Software Engineering. The JCKBSE 2018 was organized by the Department of Informatics of the University of Piraeus, the Department of Computer and Information Engineering of Nippon Institute of Technology, and the Department of Informatics of Ionian University. The book will benefit not only experts and researchers in the field of (Knowledge-Based) Software Engineering, but also general readers in the fields of Artificial Intelligence, Computational Intelligence and Computer Science who wish to learn more about the field of (Knowledge-Based) Software Engineering and its applications. An extensive list of bibliographic references at the end of each paper encourages readers to probe further into the application areas that interest them most.