ITIL® 2011 Edition - Das Taschenbuch


Author: Jan van Bon a.o.
Publisher: Van Haren
ISBN: 9087537050
Category: Education
Page: 218
View: 5743

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Note: This pocket book is available in several languages: English, German, Dutch. Die ITIL® Taschenbücher von Van Haren Publishing besitzen einen Qualitätsstandard, dienen als klassischer Leitfaden zum Thema ITIL® und sind in vielen Sprachen erhältlich. Im Laufe der Jahre haben sich die Van Haren Handbücher ihren Platz in den Regalen und in den Aktenkoffer von Branchenexperten, wie sie bei der Implementierung von Best Practices innerhalb ihrer Organisationen benötigt werden, verdient. Dieses Taschenbuch bietet eine kurze Zusammenfassung der aktuellen ITIL® Version 2011. Der vollständige Inhalt - ca. 2.000 Seiten - des ITIL®-Framework konzentriert sich auf 200 Seiten im Taschenbuchformat! Das bedeutet, dass der Einsatz dieses kostengünstigen Taschenbuchs eine wesentliche Zeitersparnis für unsere tägliche Arbeit im Bereich Service Management nach ITIL® leistet. In erster Linie ist das Taschenbuch ein umfassendes Nachschlagewerk, bezogen auf das Thema ITIL® im praktischen Format für alle Profis in der Service Management-Community. Es gibt schnell Antwort, beispielsweise auf die Fragen: Was ist der “Lebenszyklus”-Ansatz? Was sind die Schlüssel-Service Management-Prozesse und -Funktionen? Zweitens kann das ITIL® Taschenbuch als Teil der verwendeten Schulungsmaterialien, für alle die eine ITIL® Foundation Zertifizierung anstreben, eingesetzt werden. Die Inhalte des Taschenbuchs decken die APMG Spezifikationen des ITIL® Foundation Lehrplans / Syllabus ab.

Service transition


Author: N.A
Publisher: The Stationery Office
ISBN: 011331048X
Category: Business & Economics
Page: 261
View: 3593

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Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

ITIL Service Transition


Author: Great Britain. Cabinet Office,Great Britain. Stationery Office
Publisher: Stationery Office/Tso
ISBN: 9780113313068
Category: Business & Economics
Page: 347
View: 5018

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This publication offers updated guidance on managing service transition from design specification, change configuration, test, release and deployment. Service transition requires effective management of knowledge, organisational culture and transition in difficult circumstances. The volume is derived form decades of IT service management experience and is applicable to all sizes and types of organisations.

ITIL Service Operation


Author: Great Britain. Cabinet Office,Great Britain. Stationery Office
Publisher: Stationery Office/Tso
ISBN: 9780113313075
Category: Business & Economics
Page: 370
View: 8059

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This publication provides updated best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services. It encompasses and supersedes the operational aspects of the ITIL Service Support and Service Delivery publications and covers most of the scope of ICT Infrastructure Management. it also incorporates operational aspects from the Planning to Implement, Application Management, Software Asset Management and Security Management publications.

Knowledge-Based Software Engineering: 2018

Proceedings of the 12th Joint Conference on Knowledge-Based Software Engineering (JCKBSE 2018) Corfu, Greece
Author: Maria Virvou,Fumihiro Kumeno,Konstantinos Oikonomou
Publisher: Springer
ISBN: 3319976796
Category: Computers
Page: 260
View: 8734

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This book summarizes the new research results presented at the 12th Joint Conference on Knowledge-Based Software Engineering (JCKBSE 2018), which took place on August 27–30, 2018 on the island of Corfu, Greece. The JCKBSE is a well-established international biennial conference that focuses on the applications of Artificial Intelligence in Software Engineering. The JCKBSE 2018 was organized by the Department of Informatics of the University of Piraeus, the Department of Computer and Information Engineering of Nippon Institute of Technology, and the Department of Informatics of Ionian University. The book will benefit not only experts and researchers in the field of (Knowledge-Based) Software Engineering, but also general readers in the fields of Artificial Intelligence, Computational Intelligence and Computer Science who wish to learn more about the field of (Knowledge-Based) Software Engineering and its applications. An extensive list of bibliographic references at the end of each paper encourages readers to probe further into the application areas that interest them most.

Business Process Management Workshops

BPM 2017 International Workshops, Barcelona, Spain, September 10-11, 2017, Revised Papers
Author: Ernest Teniente,Matthias Weidlich
Publisher: Springer
ISBN: 331974030X
Category: Computers
Page: 799
View: 2311

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This book constitutes revised papers from the eleven International Workshops held at the 15th International Conference on Business Process Management, BPM 2017, in Barcelona, Spain, in September 2017: BPAI 2017 – 1st International Workshop on Business Process Innovation with Artificial Intelligence; BPI 2017 – 13th International Workshop on Business Process Intelligence; BP-Meet-IoT 2017 – 1st International Workshop on Ubiquitous Business Processes Meeting Internet-of-Things; BPMS2 2017 – 10th Workshop on Social and Human Aspects of Business Process Management; ‐ CBPM 2017 – 1st International Workshop on Cognitive Business Process Management; CCABPM 2017 – 1st International Workshop on Cross-cutting Aspects of Business Process Modeling; DeHMiMoP 2017 – 5th International Workshop on Declarative/Decision/Hybrid Mining & Modeling for Business Processes; QD-PA 2017 – 1st International Workshop on Quality Data for Process Analytics; REBPM 2017 – 3rd International Workshop on Interrelations between Requirements Engineering and Business Process Management; SPBP 2017 – 1st Workshop on Security and Privacy-enhanced Business Process Management; TAProViz-PQ-IWPE 2017 –Joint International BPM 2017 Workshops on Theory and Application of Visualizations and Human-centric Aspects in Processes (TAProViz'17), Process Querying (PQ'17) and Process Engineering (IWPE17). The 44 full and 11 short papers presented in this volume were carefully reviewed and selected from 99 submissions.

Developments and Advances in Intelligent Systems and Applications


Author: Álvaro Rocha,Luís Paulo Reis
Publisher: Springer
ISBN: 3319589652
Category: Computers
Page: 282
View: 9942

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This book primarily addresses Intelligent Information Systems (IIS) and the integration of artificial intelligence, intelligent systems and technologies, database technologies and information systems methodologies to create the next generation of information systems. It includes original and state-of-the-art research on theoretical and practical advances in IIS, system architectures, tools and techniques, as well as “success stories” in intelligent information systems. Intended as an interdisciplinary forum in which scientists and professionals could share their research results and report on new developments and advances in intelligent information systems, technologies and related areas – as well as their applications – , it offers a valuable resource for researchers and practitioners alike.

Introduction to the ITIL Service Lifecycle


Author: Office of Government Commerce
Publisher: The Stationery Office
ISBN: 9780113311316
Category: Business & Economics
Page: 238
View: 9465

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This official introduction is a gateway to ITIL. it explains the basic concept of it Service Management (ITSM) And The place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. it also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.

Key Element Guide ITIL Service Transition [pack Of 10]


Author: Stuart Rance,Great Britain: Cabinet Office
Publisher: TSO
ISBN: 9780113313679
Category:
Page: 104
View: 4046

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The Service Transition Key Element Guide provides a handy reference to the content contained within the core ITIL Service Transition guidance and summarises its key elements. ITIL Service Transition focuses on the broader, long-term change management role and release practices so that risks, benefits, delivery mechanisms and the ease of ongoing operations of services are considered

Passing the ITIL® Foundation Exam


Author: Vince Pultorak,Jon E. Nelson,David Pultorak
Publisher: Van Haren
ISBN: 908753664X
Category: Education
Page: 290
View: 5354

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This book helps people prepare for the ITIL® 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required. In addition it gives sample questions for practice both within the text and also a number of the official exams questions in the back. The content of this book is based on the ITIL® 2011 Edition core guidance and APMG’s ITIL Foundation Certificate syllabus edition 2011. Written by globally experienced trainers and reviewed by other professionals this unique work provides clear and concise guidance for all those seeking to achieve success at the ITIL Foundation Level. Covering: A clear and concise explanation of the exam structure; Key text for the exams; Sample exam questions and sample answers and Hints and Tips and practical examples this book will highlight for readers the key items they need for the ITIL Foundation Exam that will increase chances of success. By this book is a separate file (free, via internet) available: • All images in the book, in Powerpoint format. Click on the button Training Material by the book on our website.

The Stationery Office Annual Catalogue 2012


Author: Stationery Office
Publisher: Stationery Office/Tso
ISBN: 9780115020742
Category: Reference
Page: 536
View: 5220

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The Stationery Office annual catalogue 2012 provides a comprehensive source of bibliographic information on over 4200 Parliamentary, statutory and official publications - from the UK Parliament, the Northern Ireland Assembly, and many government departments and agencies - which were issued in the year.

IT Service Management

A Guide for ITIL Foundation Exam Candidates
Author: Ernest Brewster,Richard Griffiths,Aidan Lawes,John Sansbury
Publisher: BCS, The Chartered Institute for IT
ISBN: 1906124930
Category: Computer technical support
Page: 200
View: 6157

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ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. The guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL®. It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITIL® licensed product.

Service operation


Author: N.A
Publisher: The Stationery Office
ISBN: 0113310463
Category: Business & Economics
Page: 263
View: 1187

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Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

Service Transition Based on ITIL V3

A Management Guide
Author: Jan Van Bon,Arjen de Jong,Axel Kolthof,Mike Pieper,Ruby Tjassing,Annelies Van Der Veen
Publisher: N.A
ISBN: 9789087531263
Category: Computer service industry
Page: 171
View: 1056

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The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. What are the key service management processes? What is the lifecycle approach? "] a wonderful compliment to the Best Practice Series. As an ITIL Training Organization our consultants were required to reach each of the ITIL V3 books. There was lots of complaining about how the books took too long to say very little. The Management Guides are a good alternative for those who want a quick reference. They are in-depth enough to cover the subject without becoming overly verbose"(Ramon Smitherman, Vice President Sales and Operations, Dream Catchers, Inc.)

ITIL® 2011 At a Glance


Author: John O. Long
Publisher: Springer Science & Business Media
ISBN: 1461438977
Category: Computers
Page: 95
View: 8688

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"ITIL® 2011 At a Glance" is an important update to the internationally-recognized ITIL® best practices for IT Service Management. "ITIL® 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. "ITIL® 2011 At a Glance" will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® implementation.

ITIL Foundation Exam Study Guide


Author: Liz Gallacher,Helen Morris
Publisher: John Wiley & Sons
ISBN: 1119943647
Category: Computers
Page: 408
View: 6428

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Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

ITIL For Dummies


Author: Peter Farenden
Publisher: John Wiley & Sons
ISBN: 1119951186
Category: Business & Economics
Page: 384
View: 3583

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ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users. Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects

ITIL Foundation Handbook

[German Translation of ITIL Foundation Handbook - Pack Of 10]
Author: itSMF Foundation,Claire Agutter
Publisher: N.A
ISBN: 9780113314706
Category:
Page: 364
View: 3526

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Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

The Service Catalog


Author: Mark O'Loughlin
Publisher: Van Haren
ISBN: 9087535724
Category: Education
Page: 178
View: 5138

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Note: This book is available in several languages: Japanese, English. The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly identify the services they require clearly adds value. In turn this helps organizations identify key services that support business processes, understand the contribution made by those services and manage them appropriately. This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a service catalog and to understand the role that the service catalog performs within the service portfolio. Readers will gain practical information and knowledge that will help with: understanding the full concept of the service catalog understanding the scope of the service catalog building an appropriate service catalog for your organization identifying the true value that the service catalog can deliver to your organization understanding services and the value that they provide to your organization and customers managing the service catalog In addition, a complete service catalog schematic is provided and the service portfolio pyramid, which is unique to this book, is introduced showing how all the pieces of the puzzle fit together. Widely researched and reviewed by some of the world’s leading experts, this book provides a down-to-earth and practical resource for not only those who are developing Service Catalogs for the first time but also for those looking to refine their services according to agreed and established best practice concepts.