IT Savvy

What Top Executives Must Know to Go from Pain to Gain
Author: Peter Weill,Jeanne W. Ross
Publisher: Harvard Business Press
ISBN: 1422181014
Category: Business & Economics
Page: 182
View: 6838

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Tired of spending money on IT without understanding your investment? Not getting the results you need in the time frame you expected? Then you and your firm are probably not IT savvy. IT-savvy executives think, talk, and act digitally in all their business decisions and activities. They depend upon a reusable digital platform of business processes, data, and systems and don't shy away from addressing IT-related business problems. And as a result, their firms enjoy margins up to 20 percent higher than their competitors. Yes, IT can be particularly challenging for a number of reasons such as its unfamiliar vocabulary, elusive benefits, and all-too-familiar rat wheel of dysfunction.IT Savvycan help: The authors identify five imperatives that will help you drive value from IT, with detailed explanations on their implementation. You'll increase your fluency and even learn to leverage IT for profitable growth. For example, you'll start to build a digital ROI into managers' job descriptions, then hold them accountable for using your company's IT activities as assets. Bolstered by years of research and work with top executives, this book will help you become fearless in your discussions of all things digital. And it will prove that being IT savvy pays off.

IT Savvy

What Top Executives Must Know to Go from Pain to Gain
Author: Peter Weill,Jeanne W. Ross
Publisher: Harvard Business Press
ISBN: 1422136566
Category: Business & Economics
Page: 208
View: 3215

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Digitization of business interactions and processes is advancing full bore. But in many organizations, returns from IT investments are flatlining, even as technology spending has skyrocketed. These challenges call for new levels of IT savvy: the ability of all managers-IT or non-IT-to transform their company's technology assets into operational efficiencies that boost margins. Companies with IT-savvy managers are 20 percent more profitable than their competitors. In IT Savvy, Peter Weill and Jeanne Ross-two of the world's foremost authorities on using IT in business-explain how non-IT executives can acquire this savvy. Concise and practical, the book describes the practices, competencies, and leadership skills non-IT managers need to succeed in the digital economy. You'll discover how to: -Define your firm's operating model-how IT can help you do business -Revamp your IT funding model to support your operating model -Build a digitized platform of business processes, IT systems, and data to execute on the model -Determine IT decision rights -Extract more business value from your IT assets Packed with examples and based on research into eighteen hundred organizations in more than sixty countries, IT Savvy is required reading for non-IT managers seeking to push their company's performance to new heights.

Enterprise Architecture as Strategy

Creating a Foundation for Business Execution
Author: Jeanne W. Ross,Peter Weill,David Robertson
Publisher: Harvard Business Press
ISBN: 1591398398
Category: Business & Economics
Page: 234
View: 4668

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Enterprise architecture defines a firm’s needs for standardized tasks, job roles, systems, infrastructure, and data in core business processes. Thus, it helps a company to articulate how it will compete in a digital economy and it guides managers’ daily decisions to realize their vision of success. This book clearly explains enterprise architecture’s vital role in enabling—or constraining—the execution of business strategy. The book provides clear frameworks, thoughtful case examples, and a proven-effective structured process for designing and implementing effective enterprise architectures.

Managing and Using Information Systems, Binder Ready Version

A Strategic Approach
Author: Keri E. Pearlson,Carol S. Saunders,Dennis F. Galletta
Publisher: John Wiley & Sons
ISBN: 1119244285
Category: Business & Economics
Page: 336
View: 2803

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Managing and Using Information Systems: A Strategic Approach, Sixth Edition, conveys the insights and knowledge MBA students need to become knowledgeable and active participants in information systems decisions. This text is written to help managers begin to form a point of view of how information systems will help, hinder, and create opportunities for their organizations. It is intended to provide a solid foundation of basic concepts relevant to using and managing information.

IT Governance

How Top Performers Manage IT Decision Rights for Superior Results
Author: Peter Weill,Jeanne W. Ross
Publisher: Harvard Business Press
ISBN: 1422163342
Category: Business & Economics
Page: 320
View: 5117

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Firms with superior IT governance have more than 25% higher profits than firms with poor governance given the same strategic objectives. These top performers have custom designed IT governance for their strategies. Just as corporate governance aims to ensure quality decisions about all corporate assets, IT governance links IT decisions with company objectives and monitors performance and accountability. Based on a study of 250 enterprises worldwide, IT Governance shows how to design and implement a system of decision rights that will transform IT from an expense to a profitable investment.

Leveraging the New Infrastructure

How Market Leaders Capitalize on Information Technology
Author: Peter Weill,Marianne Broadbent
Publisher: Harvard Business Press
ISBN: 9780875848303
Category: Business & Economics
Page: 294
View: 682

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Imagine thinking about your company's information technology in the same way that you think about its investment portfolio: as a bundle of assets that--when managed right--will generate revenues and savings. Here's just such a framework for leveraging IT (technology, networks, data, and software)--one that enables business managers to make the important decisions about the potentially confounding mix of high-technology that influences near- and long-term planning, affects the ability to support customers, and dictates the flow of daily operations. Drawing upon their rigorous research with more than 100 top multinationals, the authors present a rich and varied range of examples of IT investment strategies that have reaped rewards for firms such as Citibank, Honda, Johnson & Johnson, Ralston Purina, the Development Bank of Singapore, and Telstra. This hands-on resource, compete with benchmarks and case studies, creates the common ground where both management and IT can meet, communicate their goals, and agree on the best plan for getting there.

recrEAtion

Realizing the Extraordinary Contribution of Your Enterprise Architects
Author: Chris Potts
Publisher: Technics Publications
ISBN: 1634620305
Category: Computers
Page: 226
View: 3709

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Join Simon on a quest to uncover the value of Enterprise Architecture (and it’s not what you think it is!) Simon is a seasoned Enterprise Architect who joins a corporation in New York as their first-ever Vice President of Enterprise Architecture. On his very first day, he meets the global Chief Executive Officer (CEO) who asks Simon ‘What do you do?’ Simon’s reply triggers the CEO to respond in a way that our hero least expects. What follows is a journey across continents and oceans in which Simon uncovers the true meaning of Enterprise Architecture, who is doing it, and how successful they are. On his travels, Simon teams up with senior executives around the world to integrate Enterprise Architecture into their strategies and business plans, and to innovate in the architecture of their enterprise. Everyone he meets has some wisdom to offer, and is looking for his in return. Finally, Simon has to make a choice between the kind of Enterprise Architect he used to be and the one he has become. Join the characters in this sequel to the highly-acclaimed business novel fruITion, as they contribute to Simon’s journey and he makes his final choice. Share in his thoughts and experiences, and join the author in observing key messages along the journey. Potts weaves another story of drama and intrigue which is a must read for any CEO or Enterprise Architect looking to design a business to achieve sustainable performance. As Enterprise Architects continue to discover their relevance and value-add, Potts lives up to his reputation by interrupting with a dose of common sense and challenging insights which will make business leaders pause and reflect. Chris Parker Senior Vice President and CIO, LeasePlan Corporation Just as the CIO has gained new responsibilities for more closely extracting business value from IT investments, the Enterprise Architect has acquired new and more strategic responsibilities for designing architectures which must also add value to the business. Chris Potts has once again laid out a needed roadmap for another critical IT function as it transitions from purely infrastructure design to a strategic executive partnership, advising the top management team on the shape and evolution of the architecture for the enterprise. It is his advice that comes none too soon as budgets are constantly decreasing, and we face increasing pressure from the creative destructive power of technological evolution. And Chris does it in his inimical story-telling approach that makes the comprehension of the concepts so accessible and fun. You feel like you are reading a thriller soon to be made into a movie. The book should be required reading for the CEO and all members of the executive team. Bravo, Chris! Dr. Andres Fortino Associate Provost for Corporate Graduate Programs Industry Professor of Technology Management Polytechnic Institute of New York University RecrEAtion, Potts' much-anticipated follow-up to fruITion, is second to none. Through a brilliant story as told by Simon the enterprise architect, Potts conveys the important message that an enterprise needs an enterprising and architecting culture to be successful as a coherent business. Architects in all sectors should read this book. Dr. John Gotze Chief Editor, Journal of Enterprise Architecture, Partner, EA Fellows, and Founder, International Enterprise Architecture Institute

Benefits Management

Delivering Value from IS and IT Investments
Author: John Ward,Elizabeth Daniel
Publisher: Wiley
ISBN: N.A
Category: Business & Economics
Page: 418
View: 8170

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This book considers the topic of achieving value from IT from both theoretical and practical perspectives. It is based on extensive research which produced a comprehensive understanding and analysis of the issues involved and innovative new approaches that addressed those issues plus considerable practical application, in a wide range of organisations of the ideas, processes, tools and techniques that were developed. The book describes how IS/IT investments can be aligned accurately with organisational strategy and how the approach and ‘tool-kit’ can be used by business managers and IS/IT specialists to identify the benefits available from different types of investments in a variety of organisational contexts. It describes how business cases can be developed that enable the benefits to be planned for and then realised through techniques and processes that overcome the organisational barriers that often prevent successful implementation. It also considers the strengths and limitations of existing methods, and shows how the approach can be integrated with best practice in the areas of project and change programme management. The book concludes by explaining how the key concepts in the approach have been extended and adapted to improve strategy development and decision making as well as an organisation’s ability to implement its strategy successfully.

Process Mapping and Management


Author: Sue Conger
Publisher: Business Expert Press
ISBN: 160649130X
Category: Business & Economics
Page: 486
View: 2146

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Process Mapping & Management is a 10-chapter book comprised of three sections: Process mapping mechanics, process improvement analysis, and process redesign and justification. Written for executives and graduate students the text offers practical techniques for simplifying and improving business processes that are immediately actionable. The improvement analysis is based on lean six sigma techniques and discusses leaning for the removal of process waste, cleaning for improving the remaining steps, and greening for evaluating methods that either automate or off-load work. A call-center case study runs through the book to illustrate many of the techniques.

World Class IT

Why Businesses Succeed When IT Triumphs
Author: Peter A. High
Publisher: John Wiley & Sons
ISBN: 9780470543719
Category: Business & Economics
Page: 192
View: 4741

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World Class IT Why Businesses Succeed When IT Triumphs Peter A. High Foreword by John Boushy, former CIO of Harrah's Entertainment and former CEO of Ameristar Casinos Praise for World Class IT "Technology and business leaders alike must understand how to use IT to their advantage. Today, all businesses are technology companies powered by people; it is simply a question of degree. Failure to understand this and to harness technology to a company's advantage will result in one's company being a follower in an industry as opposed to a shaper of it. In World Class IT, Peter High distills the key principles for business and IT leaders to follow to ensure that your company is a leader rather than a laggard." —Robert Willett, CEO, Best Buy International "World Class IT taps the experience and advice of the world's greatest thinkers in corporate technology and marries it with a simple, yet powerful working framework. Peter's access to the best-of-the-best CIOs and his ability to boil their learnings down to the essentials is invaluable." —Gregor Bailar, former chief information officer, Capital One, and former chief information officer, NASDAQ "Peter High has made a valuable, highly practical, and rigorous contribution to principles-based IT resource management. Peter has observed accomplished CIOs transforming IT management in their organizations from narrow 'spectator support' for their senior management teams to a 'participative sport' resulting in a strategic IT asset. This is an important read for CIOs and their IT management teams." —Richard Nolan, the Philip M. Condit Endowed Chair in Business Administration at the University of Washington, Foster School of Business, and the William Barclay Harding Professor of Business Administration at the Harvard Business School (emeritus) "Peter High has uncovered and illuminated important principles that are relevant to any IT executive. We find that many of our most successful IT strategies are reflected in his framework, and I certainly learned from his research, as well." —Randy Spratt, executive vice president, chief information officer, and chief technology officer, McKesson "Following the principles and subprinciples of World Class IT offers invaluable insights and will improve performance no matter the company." —Tim Harvey, former executive vice president of shared services and chief information officer, Hilton Hotels Corporation

Decoding Reality

The Universe as Quantum Information
Author: Vlatko Vedral
Publisher: Oxford University Press
ISBN: 0192554255
Category: Science
Page: 240
View: 1732

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For a physicist, all the world is information. The Universe and its workings are the ebb and flow of information. We are all transient patterns of information, passing on the recipe for our basic forms to future generations using a four-letter digital code called DNA. In this engaging and mind-stretching account, Vlatko Vedral considers some of the deepest questions about the Universe and considers the implications of interpreting it in terms of information. He explains the nature of information, the idea of entropy, and the roots of this thinking in thermodynamics. He describes the bizarre effects of quantum behaviour — effects such as 'entanglement', which Einstein called 'spooky action at a distance', and explores cutting edge work on harnessing quantum effects in hyperfast quantum computers, and how recent evidence suggests that the weirdness of the quantum world, once thought limited to the tiniest scales, may reach into the macro world. Vedral finishes by considering the answer to the ultimate question: where did all of the information in the Universe come from? The answers he considers are exhilarating, drawing upon the work of distinguished physicist John Wheeler. The ideas challenge our concept of the nature of particles, of time, of determinism, and of reality itself. This edition includes a new foreword from the author, reflecting on changes in the world of quantum information since first publication. Oxford Landmark Science books are 'must-read' classics of modern science writing which have crystallized big ideas, and shaped the way we think.

Enterprise 2.0

New Collaborative Tools for Your Organization's Toughest Challenges
Author: Andrew McAfee
Publisher: Harvard Business Press
ISBN: 1422125874
Category: Business & Economics
Page: 231
View: 7887

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"Web 2.0" is the portion of the Internet that's interactively produced by many people; it includes Wikipedia, Facebook, Twitter, Delicious, and prediction markets. In just a few years, Web 2.0 communities have demonstrated astonishing levels of innovation, knowledge accumulation, collaboration, and collective intelligence. Now, leading organizations are bringing the Web's novel tools and philosophies inside, creating Enterprise 2.0. In this book, Andrew McAfee shows how they're doing this, and why it's benefiting them. Enterprise 2.0 makes clear that the new technologies are good for much more than just socializing-when properly applied, they help businesses solve pressing problems, capture dispersed and fast-changing knowledge, highlight and leverage expertise, generate and refine ideas, and harness the wisdom of crowds. Most organizations, however, don't find it easy or natural to use these new tools initially. And executives see many possible pitfalls associated with them. Enterprise 2.0 explores these concerns, and shows how business leaders can overcome them. McAfee brings together case studies and examples with key concepts from economics, sociology, computer science, consumer psychology, and management studies and presents them all in a clear, accessible, and entertaining style. Enterprise 2.0 is a must-have resource for all C-suite executives seeking to make technology decisions that are simultaneously powerful, popular, and pragmatic.

The Brmp Guide to the Brm Body of Knowledge


Author: BRMI,,Van Haren Publishing
Publisher: Van Haren
ISBN: 9401800227
Category: Business & Economics
Page: 136
View: 9642

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"The BRMP(r) Guide to the BRM Body of Knowledge is designed to assist the Business Relationship Management Professional (BRMP(r)) training course attendees and certification exam candidates, but it will also be of great value to anyone looking for a comprehensive foundation-level overview of the art and practice of Business Relationship Management. The book covers the entire BRMP(r) course syllabus and contains all the information covered in the training and referenced in the exam. What is BRMP(r)? Business Relationship Management Professional (BRMP(r)) training is a world-class professional development program designed to provide a solid foundation-level knowledge of Business Relationship Management. The BRMP(r) exam is designed to test an individual's learning through rigorous examination providing a leading verifiable benchmark of BRM professional acumen and achievement. To learn more about BRMP(r) training and certification, please visit http: //brminstitute.org/. Who Is It For? Business Relationship Management Professional (BRMP(r)) training and certification program is intended as a comprehensive foundation for Business Relationship Managers at every experience level, with the training and certification designed to provide a solid baseline level of knowledge. BRMP(r) professional development program provides an excellent Return on Investment (ROI) and is ideally suited for project managers, business analysts, architects, external service providers; representatives of shared services organizations including IT, HR, Finance, Sales, Strategy Planning, etc.; business partners and anyone else interested in business value maximization. Benefits for Individuals and Organizations Holders of BRMI Business Relationship Management Professional (BRMP(r)) credentials will be able to demonstrate their understanding of: The characteristics of the BRM role. What it means to perform as a strategic partner, contributing to business strategy formulation and shaping business demand for the service provider's services. The use of Portfolio Management disciplines and techniques to maximize realized business value. Business Transition Management and the conditions for successful change programs to minimize value leakage. The BRM role in Service Management and alignment of services and service levels with business needs. The principles of effective and persuasive communication. ""

FruITion

Creating the Ultimate Corporate Strategy for Information Technology
Author: Chris Potts
Publisher: Technics Publications
ISBN: 0977140032
Category: Business & Economics
Page: 216
View: 6132

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How will Ian as the CIO react when the management team explores a very different relationship with IT? The strategy that emerges has major implications for the CIO and everyone in the IT department. FruITion brings the issues that CIOs face to life.

8 Things We Hate about I.T.

How to Move Beyond the Frustrations to Form a New Partnership with I.T.
Author: Susan Cramm
Publisher: Harvard Business Press
ISBN: 1422131661
Category: Business & Economics
Page: 194
View: 8819

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Why can't you get what you really want from IT? All you desire is a ready-and-willing partner to help you exploit IT to drive your business. Instead, you get endless rules and regulations, not to mention processes, projects, and technologies that deliver too little, too late, for too much. It's frustrating! How to build a relationship that puts you firmly in control and produces the business results you need? In The 8 Things We Hate About IT, Susan Cramm provides the answers. Start by understanding differences between operational and IT managers - in backgrounds, personality, pressures, and incentives. Cramm explains how differences prevent operational managers and IT from communicating what, why, and how they do what they do. Citing case studies and stories, the author then presents practical strategies for overcoming the difficulty. These include seeing things from your IT partners' perspective, developing a single version of 'truth,' and assuming accountability for IT just as you've done for management of your firm's financial and human resources. Brutally honest, provocative, and filled with sound advice, this book reveals that the key to solving the IT problem is decidedly un-IT: it's a deeper understanding of human behavior, including how to apply your leadership skills to the world of IT.

Adventures of an It Leader


Author: Robert D. Austin,Richard L. Nolan,Shannon O'Donnell
Publisher: Harvard Business Press
ISBN: 1422129500
Category: Business & Economics
Page: 314
View: 6766

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Becoming an effective IT manager presents a host of challenges--from anticipating emerging technology to managing relationships with vendors, employees, and other managers. A good IT manager must also be a strong business leader. This book invites you to accompany new CIO Jim Barton to better understand the role of IT in your organization. You'll see Jim struggle through a challenging first year, handling (and fumbling) situations that, although fictional, are based on true events. You can read this book from beginning to end, or treat is as a series of cases. You can also skip around to address your most pressing needs. For example, need to learn about crisis management and security? Read chapters 10-12. You can formulate your own responses to a CIO's obstacles by reading the authors' regular "Reflection" questions. You'll turn to this book many times as you face IT-related issues in your own career.

Boiling the It Frog

How to Make Your Business Information Technology Wildly Successful Without Having to Learn Anything Technical
Author: Harwell Thrasher
Publisher: Booksurge Publishing
ISBN: 9781419664151
Category: Business & Economics
Page: 183
View: 5342

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IT is more about people than about technology, and most IT problems come from misunderstandings between business and technology people. Wouldn't it be great if there was a book that IT people could give to their business customers to help explain the issues faced by IT organizations? This book explains all of the things about IT that business people really need to know. This isn't the technical stuff; it's the IT issues caused by various factors outside the control of the IT group---the things that tend to make IT unsuccessful no matter who the people are in the IT or business roles. Take these factors into account in your planning, and your business IT will become wildly successful. And as an added benefit, IT people reading the book can find out why their jobs are so difficult and unappreciated, and how to make those jobs more enjoyable.

Leading Digital

Turning Technology into Business Transformation
Author: George Westerman,Didier Bonnet
Publisher: Harvard Business Review Press
ISBN: 1625272480
Category: Business & Economics
Page: 256
View: 9778

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Become a Digital Master—No Matter What Business You’re In If you think the phrase “going digital” is only relevant for industries like tech, media, and entertainment—think again. In fact, mobile, analytics, social media, sensors, and cloud computing have already fundamentally changed the entire business landscape as we know it—including your industry. The problem is that most accounts of digital in business focus on Silicon Valley stars and tech start-ups. But what about the other 90-plus percent of the economy? In Leading Digital, authors George Westerman, Didier Bonnet, and Andrew McAfee highlight how large companies in traditional industries—from finance to manufacturing to pharmaceuticals—are using digital to gain strategic advantage. They illuminate the principles and practices that lead to successful digital transformation. Based on a study of more than four hundred global firms, including Asian Paints, Burberry, Caesars Entertainment, Codelco, Lloyds Banking Group, Nike, and Pernod Ricard, the book shows what it takes to become a Digital Master. It explains successful transformation in a clear, two-part framework: where to invest in digital capabilities, and how to lead the transformation. Within these parts, you’ll learn: • How to engage better with your customers • How to digitally enhance operations • How to create a digital vision • How to govern your digital activities The book also includes an extensive step-by-step transformation playbook for leaders to follow. Leading Digital is the must-have guide to help your organization survive and thrive in the new, digitally powered, global economy.

Implementing ITIL Change and Release Management


Author: Larry Klosterboer
Publisher: Pearson Education
ISBN: 0137001339
Category: Business & Economics
Page: 240
View: 6755

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The Business-Focused, Best-Practice Guide to Succeeding with ITIL Change and Release Management ITIL® (Information Technology Infrastructure Library®) can help organizations streamline and integrate their operations, dramatically improving efficiency and delivering greater business value. For the first time, there's a comprehensive best-practice guide to succeeding with two of the most crucial and challenging parts of ITIL: change and release management. Leading IBM® ITIL expert and author Larry Klosterboer shares solid expertise gained from real implementations across multiple industries. He helps you decide where to invest, avoid ITIL pitfalls, and build successful, long-term processes that deliver real return on investment. You’ll find detailed guidance on each process, integrated into a comprehensive roadmap for planning, implementation, and operation–a roadmap available nowhere else. Klosterboer offers in-depth coverage of the crucial issues every implementer will face, including make-or-break challenges most consultants can’t or won’t talk about. For example, he demonstrates how to set a reasonable project scope, migrate data, execute successful pilot programs, and continually improve quality once ITIL practices are in place. This book’s practical insights will be invaluable to every IT executive, professional, and user who wants to bring their current change and release practices in line with ITIL–and transform them from a source of frustration into a source of value. Coverage includes Discovering and managing your change and release management requirements Identifying the resources you’ll need to succeed Building comprehensive schedules for executing change/release management projects Moving from planning to real-world implementation Choosing the right tools–or modifying the tools you’ve already invested in Using change/release management to facilitate auditing and ensure compliance Leveraging the full business benefits of mature change/release management processes Covers ITIL version 3

Process Innovation

Reengineering Work Through Information Technology
Author: Thomas H. Davenport
Publisher: Harvard Business Press
ISBN: 9780875843667
Category: Business & Economics
Page: 337
View: 6542

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Argues that information technology and human resource management are key factors in improving business processes and shows how managers can implement innovative processes in their organizations