It's Not About the Coffee

Lessons on Putting People First from a Life at Starbucks
Author: Howard Behar,Janet Goldstein
Publisher: Penguin
ISBN: 1101216530
Category: Business & Economics
Page: 208
View: 3889

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During his many years as a senior executive at Starbucks, Howard Behar helped establish the Starbucks culture, which stresses people over profits. He coached hundreds of leaders at every level and helped the company grow into a world-renowned brand. Now he reveals the ten principles that guided his leadership-and not one of them is about coffee. Behar shows that if you think of your staff as people (not labor costs) they will achieve amazing results. He discusses the importance of building trust, telling hard truths, thinking independently, and more. And he shares inside stories of key turning points for Starbucks, as it fought to hang on to its culture while growing exponentially.

It's Not about the Coffee

Leadership Principles from a Life at Starbucks
Author: Howard Behar
Publisher: Penguin
ISBN: 9781591841920
Category: Business & Economics
Page: 183
View: 566

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A Starbucks executive reveals how to draw on the successful coffee-house chain's examples in order to promote business success, sharing inside stories about key turning points in Starbucks' history to illustrate how the company came to embrace its philosophy about putting people ahead of profits.

It's Not about the Coffee

Lessons on Putting People First from a Life at Starbucks
Author: Howard Behar,Janet Goldstein,Howard Schultz
Publisher: Portfolio Trade
ISBN: 9781591842729
Category: Business & Economics
Page: 183
View: 2685

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Leadership.

Pour Your Heart Into It

How Starbucks Built a Company One Cup at a Time
Author: Howard Schultz
Publisher: Hachette Books
ISBN: 1401304923
Category: Business & Economics
Page: 368
View: 1016

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In Pour Your Heart Into It, former CEO and now chairman emeritus Howard Schultz illustrates the principles that have shaped the Starbucks phenomenon, sharing the wisdom he has gained from his quest to make great coffee part of the American experience. The success of Starbucks Coffee Company is one of the most amazing business stories in decades. What started as a single store on Seattle's waterfront has grown into the largest coffee chain on the planet. Just as remarkable as this incredible growth is the fact that Starbucks has managed to maintain its renowned commitment to product excellence and employee satisfaction. Marketers, managers, and aspiring entrepreneurs will discover how to turn passion into profit in this definitive chronicle of the company that "has changed everything... from our tastes to our language to the face of Main Street" (Fortune).

The Magic Cup

A Business Parable About a Leader, a Team, and the Power of Putting People and Values First
Author: Howard Behar
Publisher: Center Street
ISBN: 145553899X
Category: Business & Economics
Page: 144
View: 6909

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We all love the fairy tales we grew up on, creating a world in which good always wins over evil, where those whose hearts are true and who do the right thing come out on top. But, grown-up competition for success is rough, even cutthroat, and we've often heard that nice guys finish last. Not according to Howard Behar, whose career as one of the three leaders who built the Starbucks organization most definitely proves that nice guys finish first. In THE MAGIC CUP, Behar spins an engaging corporate tale to teach us exactly how we can do the same thing. The story revolves around Vince Steadfast, the newly named CEO of imaginary manufacturer Verity Glassworks, which has fallen on difficult times. Vince is hired to help the once iconic company return to its glory days, and he brings with him a parting gift from his mentor and former boss: a stunning crystal coffee cup from Verity's halcyon days. The cup turns out to be magic - truly - and helps him come to understand and reinvigorate the values that Verity has misplaced along the way. As Vince and his new team make their way to (and through) many challenges, including the aptly named Worthy Way, Perilous Passage and Arduous Stair, the cup fills with a gold elixir and the universal truths that they learn to embrace - such as Responsibility, Forgiveness and Courage - magically become engraved in the glass. In the tradition of great parable writers throughout history, Behar quickly involves us in an engrossing fantasy, continually challenging us to compare each situation with our own real-life experiences. The story of THE MAGIC CUP helps each of us discover that only by acting on sound moral principles can we fill our own cups with the personal and professional success and satisfaction we seek.

A Class with Drucker

The Lost Lessons of the World's Greatest Management Teacher
Author: William Cohen
Publisher: AMACOM
ISBN: 9780814409541
Category: Business & Economics
Page: 272
View: 7789

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Long considered the world's greatest thinker and writer on management, Peter Drucker's teachings continue to inspire leaders everywhere. From 1975 to 1979, author William Cohen studied under the Great Man and became the first graduate of his doctoral program. What Drucker taught him literally changed his life. In a matter of a few years, he was recommissioned in the Air Force and rose to the rank of major general. Eventually, he became a full professor, management consultant, multibook author, and university president--as well as maintaining a nearly lifelong friendship with the master.In "A Class with Drucker", Cohen shares many of Drucker's teachings that never made it into his countless books and articles, ideas that were offered to his students in classroom or informal settings. Cohen expands on Drucker's lessons with personal anecdotes about his teacher's personality, lack of pretension, and interactions with students and others. He also shows how Drucker's ideas can be applied to the real-world challenges managers face today. Enlightening and intriguing, "A Class with Drucker" will enable anyone to gain from the timeless wisdom of the inspiring man himself.

Onward

How Starbucks Fought for Its Life without Losing Its Soul
Author: Howard Schultz,Joanne Gordon
Publisher: Rodale Books
ISBN: 1609613465
Category: Business & Economics
Page: 384
View: 6039

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In this #1 New York Times bestseller, the CEO of Starbucks recounts the story and leadership lessons behind the global coffee company's comeback and continued success. In 2008, Howard Schultz decided to return as the CEO of Starbucks to help restore its financial health and bring the company back to its core values. In Onward, he shares this remarkable story, revealing how, during one of the most tumultuous economic periods in American history, Starbucks again achieved profitability and sustainability without sacrificing humanity. Offering you a snapshot of the recession that left no company unscathed, the book shows in riveting detail how one company struggled and recreated itself in the midst of it all. In addition, you'll get an inside look into Schultz's central leadership philosophy: It's not about winning, it's about the right way to win. Onward is a compelling, candid narrative documenting the maturing of a brand as well as a businessman. Ultimately, Schultz gives you a sense of hope that, no matter how tough times get, the future can be more successful than the past.

Literary Starbucks

Fresh-Brewed, Half-Caf, No-Whip Bookish Humor
Author: Nora Katz,Wilson Josephson,Jill Poskanzer
Publisher: St. Martin's Griffin
ISBN: 1250096804
Category: Humor
Page: 256
View: 5003

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From the creators of the eponymous viral Tumblr comes a single day with your favorite authors in one Twilight-Zone-esque Starbucks... Ever wonder which intricate, elaborately-named drinks might be consumed if your favorite authors and characters wandered into a Starbucks? How many pumpkin lattes J.K. Rowling would drink? Or if Cormac McCarthy needed caffeine, which latte would be laconic enough? Look no further; LITERARY STARBUCKS explores such pressing matters with humor and erudition. Set over the course of a single day, and replete with puns and satirized literary styles, the three authors go darker, stronger, and more global than the blog in book format, including illustrations by acclaimed New Yorker cover artist and cartoonist Harry Bliss.

More Than Coffee

The Secrets of Starbucks Success
Author: Can Akdeniz
Publisher: Can Akdeniz
ISBN: 1502466775
Category: Coffee industry
Page: 60
View: 9593

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In 1971, a small coffee bean seller in Seattle began a caffeinated journey towards this elite echelon that would eventually make them one of the most respected and successful brands in the world. This book explains how Starbucks made it from Corner Café to Coffee Kingpin with 23.000 locations around the globe.

I Love Coffee!

Over 100 Easy and Delicious Coffee Drinks
Author: Susan Zimmer
Publisher: Andrews McMeel Publishing
ISBN: 1449460119
Category: Cooking
Page: 240
View: 3733

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* I Love Coffee! features over 100 easy-to-make coffee drinks, including the Black Forest Latte, Sugar-Free Java Chai Latte, Iced Orange Mochaccino, Tiramisú Martini, and Candy Cane Latte. * I Love Coffee! brings the passion for coffee into your home with a creative variety of hot and cold drinks. It is the ultimate how-to handbook for the 111 million coffee drinkers in North America. Now coffee lovers can make delicious cappuccinos, cold coffee quenchers, decadent coffee desserts, and classy coffee martinis year-round using simple techniques with gourmet results in this indispensable coffee guide and cookbook. In I Love Coffee! coffee connoisseur Susan Zimmer shares expert advice and techniques, from how to brew the perfect cup and how to make a basic cappuccino without a machine to a World Barista Latte Art Champion's tips for making masterful latte art designs. It is brimful with a wealth of coffee understanding from the "ground" up, from bean to cup, including international coffees and brewing techniques best suited to a variety of preferences, all topped off with plenty of problem-solving tips and delectable full-color photographs.

Communicate Like a True Leader

30 Days of Life-Changing Wisdom
Author: Quentin James Schultze
Publisher: N.A
ISBN: 9781937532819
Category: Business & Economics
Page: 150
View: 7866

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Inspired by leadership expert Robert K. Greenleaf, Schultze recommends that in our communication we seek above all to wisely serve others—not to merely perform well or be “effective,” but serve.

Leadership Today

Practices for Personal and Professional Performance
Author: Joan Marques,Satinder Dhiman
Publisher: Springer
ISBN: 3319310364
Category: Business & Economics
Page: 419
View: 8526

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This textbook provides a clear understanding of leadership needs in today’s business world, explained within the scope of hard and soft leadership skills. It captures qualities and skills such as spirituality, empathy, moral behavior, mindfulness, empathy, problem solving, self-confidence, ambition, knowledge, global understanding, and information technology. This text explains and provides guidelines for the implementation of each skill and includes examples from contemporary and historical leaders inviting the reader to consider each quality and engage in self-reflection. This book deviates from excessive theoretical descriptions presenting a timely, hands-on approach to leadership. Even though leadership, as a phenomenon, has been studied extensively in the past decades, it remains a challenge as times, needs, and perceptions change and the world increasingly merges into a global village. Numerous leadership styles have been developed, varying from resonant, servant, and laissez faire, to authentic, authoritative, and coercive; from charismatic and team, to transformational and transactional leadership. And while each leadership style harbors a wealth of qualities, strategies, and behavioral guidelines toward successful implementation, there are critical overarching themes that keep emerging, regardless of the “label” one chooses. In recent years, an important distinction has been established in leadership qualities: soft and hard skills. Soft skills are reflective in nature, and entail qualities such as empathy, motivation, self-awareness, self-regulation, and social skills. In leadership performance, the application of soft skills entails a combination of interpersonal and social skills. Hard skills are more of a measurable nature. They encompass analytical and technical skills. Both soft and hard skills are important for leaders because they complement one another. Featuring contributions form academics and professionals from around the world, this text will be of interest to students, researchers, professionals in business and leadership who aspire to lead beyond their immediate environment.

Learning Through Serving

A Student Guidebook for Service-Learning and Civic Engagement Across Academic Disciplines and Cultural Communities
Author: Christine M. Cress,Peter J. Collier,Vicki L. Reitenauer
Publisher: Stylus Publishing, LLC
ISBN: 1579229921
Category: Education
Page: 240
View: 7739

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This substantially expanded new edition of this widely-used and acclaimed text maintains the objectives and tenets of the first. It is designed to help students understand and reflect on their community service experiences both as individuals and as citizens of communities in need of their compassionate expertise. It is designed to assist faculty in facilitating student development of compassionate expertise through the context of service in applying disciplinary knowledge to community issues and challenges. In sum, the book is about how to make academic sense of civic service in preparing for roles as future citizen leaders. Each chapter has been developed to be read and reviewed, in sequence, over the term of a service-learning course. Students in a semester course might read just one chapter each week, while those in a quarter-term course might need to read one to two chapters per week. The chapters are intentionally short, averaging 8 to 14 pages, so they do not interfere with other course content reading. This edition presents four new chapters on Mentoring, Leadership, Becoming a Change Agent, and Short-Term Immersive and Global Service-Learning experiences. The authors have also revised the original chapters to more fully address issues of social justice, privilege/power, diversity, intercultural communication, and technology; have added more disciplinary examples; incorporated additional academic content for understanding service-learning issues (e.g., attribution theory); and cover issues related to students with disabilities, and international students. This text is a student-friendly, self-directed guide to service-learning that: • Develops the skills needed to succeed • Clearly links service-learning to the learning goals of the course • Combines self-study and peer-study workbook formats with activities that can be incorporated in class, to give teachers maximum flexibility in structuring their service-learning courses • Promotes independent and collaborative learning • Equally suitable for courses of a few weeks’ or a few months’ duration • Shows students how to assess progress and communicate end-results • Written for students participating in service learning as a class, but also suitable for students working individually on a project. Instructor's Manual This Instructor Manual discusses the following six key areas for aligning your course with use of Learning through Serving, whether you teach a senior-level high school class, freshman studies course, or a college capstone class: 1. Course and syllabus design 2. Community-partner collaboration 3. Creating class community 4. Strategic teaching techniques 5. Developing intercultural competence 6. Impact assessment This Manual is free, and available only in PDF format. Download here.

Becoming Ms. Burton

From Prison to Recovery to Leading the Fight for Incarcerated Women
Author: Susan Burton,Cari Lynn
Publisher: The New Press
ISBN: 1620972131
Category: Biography & Autobiography
Page: 228
View: 7729

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Winner of the 49th NAACP Image Award for Outstanding Literary Work (Biography/Autobiography) Winner of the 2017 Goddard Riverside Stephan Russo Book Prize for Social Justice “Valuable . . . [like Michelle] Alexander’s The New Jim Crow.” —Los Angeles Review of Books “Susan Burton is a national treasure . . . her life story is testimony to the human capacity for resilience and recovery . . . [Becoming Ms. Burton is] a stunning memoir.” —Nicholas Kristof, in The New York Times One woman’s remarkable odyssey from tragedy to prison to recovery—and recognition as a leading figure in the national justice reform movement Susan Burton’s world changed in an instant when her five-year-old son was killed by a van driving down their street. Consumed by grief and without access to professional help, Susan self-medicated, becoming addicted first to cocaine, then crack. As a resident of South Los Angeles, a black community under siege in the War on Drugs, it was but a matter of time before Susan was arrested. She cycled in and out of prison for over fifteen years; never was she offered therapy or treatment for addiction. On her own, she eventually found a private drug rehabilitation facility. Once clean, Susan dedicated her life to supporting women facing similar struggles. Her organization, A New Way of Life, operates five safe homes in Los Angeles that supply a lifeline to hundreds of formerly incarcerated women and their children—setting them on the track to education and employment rather than returns to prison. Becoming Ms. Burton not only humanizes the deleterious impact of mass incarceration, it also points the way to the kind of structural and policy changes that will offer formerly incarcerated people the possibility of a life of meaning and dignity.

The Power of Habit

Why We Do What We do in Life and Business
Author: Charles Duhigg
Publisher: Doubleday Canada
ISBN: 0385669755
Category: Social Science
Page: 304
View: 4490

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Groundbreaking new research shows that by grabbing hold of the three-step "loop" all habits form in our brains--cue, routine, reward--we can change them, giving us the power to take control over our lives. "We are what we repeatedly do," said Aristotle. "Excellence, then, is not an act, but a habit." On the most basic level, a habit is a simple neurological loop: there is a cue (my mouth feels gross), a routine (hello, Crest), and a reward (ahhh, minty fresh). Understanding this loop is the key to exercising regularly or becoming more productive at work or tapping into reserves of creativity. Marketers, too, are learning how to exploit these loops to boost sales; CEOs and coaches are using them to change how employees work and athletes compete. As this book shows, tweaking even one habit, as long as it's the right one, can have staggering effects. In The Power of Habit, award-winning New York Times business reporter Charles Duhigg takes readers inside labs where brain scans record habits as they flourish and die; classrooms in which students learn to boost their willpower; and boardrooms where executives dream up products that tug on our deepest habitual urges. Full of compelling narratives that will appeal to fans of Michael Lewis, Jonah Lehrer, and Chip and Dan Heath, The Power of Habit contains an exhilarating argument: our most basic actions are not the product of well-considered decision making, but of habits we often do not realize exist. By harnessing this new science, we can transform our lives.

Take Your Soul to Work

365 Meditations on Every Day Leadership
Author: Erica Brown
Publisher: Simon and Schuster
ISBN: 1476743436
Category: Religion
Page: 336
View: 6456

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Practical, inspired, and bite-sized wisdom from renowned religious scholar Erica Brown, these daily meditations help add greater depth and purpose to your leadership. Few leaders have a plan when it comes to soul-building at work. As a result, they often find themselves spiritually or emotionally depleted, and they can lose the larger ideals that made them want to lead in the first place. Take Your Soul to Work is a daily meditational for business and nonprofit leaders looking for inspiration. Each entry focuses on a different quality, emotion, or aspiration (“on discipline,” “on compassion,” “on impermanence,” “on callousness,” “on productive narcissism”) by presenting a relevant quote, story, or question inspired by the traditions of all faiths as well as artists, poets, and business thinkers to help leaders reframe, rethink, and reset. Leaders rarely have time to reflect between the meeting, calls, and emails that eat away at the work day. With just one thought per day for the entire year, these 365 meditations will anchor, ground, and enrich corporate titans and nonprofit visionaries. Take Your Soul to Work provides spiritual nourishment and encourages leaders to steer their organizations with honesty, grace, and courage—and experience transcendence in the process.

White Fragility

Why It's So Hard for White People to Talk about Racism
Author: Robin DiAngelo
Publisher: Beacon Press
ISBN: 0807047414
Category: FAMILY & RELATIONSHIPS
Page: 192
View: 438

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Explores counterproductive reactions white people have when discussing racism that serve to protect their positions and maintain racial inequality.

Growing Pains

Transitioning from an Entrepreneurship to a Professionally Managed Firm
Author: Eric G. Flamholtz,Yvonne Randle
Publisher: John Wiley & Sons
ISBN: 0787996211
Category: Business & Economics
Page: 496
View: 1777

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Since it was first published in 1986, Growing Pains has become a classic resource for understanding how start-ups can make the transition to become large, professionally-managed organizations that maintain the special spark that launched them. In the fourth edition of Growing Pains, authors Eric Flamholtz and Yvonne Randle have thoroughly revised and updated the book to include new ideas and concepts including information about strategic planning, Sarbanes-Oxley, family businesses, and overcoming growing pains, as well as new examples and cases of companies.

The Heart of Leadership

Becoming a Leader People Want to Follow
Author: Mark Miller
Publisher: Berrett-Koehler Publishers
ISBN: 1609949625
Category: Business & Economics
Page: 168
View: 2036

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Are you the type of leader people want to follow? You can be—but first, you’ve got to understand what sets great leaders apart from all the rest. Certainly, leaders need people skills, execution skills, a deep knowledge of industry trends, the ability to articulate a vision, and more—they must be competent—but that’s just the tip of the iceberg. What’s below the waterline? What’s deep inside the best leaders that makes them different? Mark Miller contends it is their leadership character. In his latest enlightening and entertaining business fable, he describes the five unique character traits exhibited by exceptional leaders and how to cultivate them. The Heart of Leadership begins with young and ambitious Blake Brown being passed over for a desperately wanted promotion, despite an outstanding individual performance. Confused and frustrated, he turns to his former mentor, Debbie Brewster. Rather than attempting to solve Blake’s problem for him, she sends him on a quest to meet with five of his late father’s colleagues, each of whom holds a piece of the puzzle he’s trying to solve. As Blake puts the pieces together, he discovers that in the final analysis, a lack of skills isn’t what holds most leaders back; skills are too easy to learn. Without demonstrated leadership character, however, a skill set will never be enough. Most often, when leaders fail to reach their full potential, it is an issue of the heart. This is Blake’s ultimate revelation. This book shows us that leadership needn’t be the purview of the few—it is within reach for millions around the world. The Heart of Leadership is a road map for every person who desires to make a difference in the lives of others and become a leader people want to follow.

For Love of Country

What Our Veterans Can Teach Us about Citizenship, Heroism, and Sacrifice
Author: Howard Schultz,Rajiv Chandrasekaran
Publisher: Vintage
ISBN: 1101872829
Category: History
Page: 224
View: 8871

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In a collection of compelling, original portraits, the CEO of Starbucks and a National Book Award Nominee celebrate the extraordinary heroism on the battlefield and the equally valuable contributions on the home front of this generation's American veterans. Co-written by the author of Imperial Life in the Emerald City. Simultaneous.