Humble Inquiry

The Gentle Art of Asking Instead of Telling
Author: Edgar H. Schein
Publisher: Berrett-Koehler Publishers
ISBN: 160994982X
Category: Business & Economics
Page: 144
View: 6479

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From one of the true giants in organizational development, career development and organizational psychology comes a simple and effective technique for building more positive relationships-particularly between people of different status-that will lead to more honest and open interactions and stronger organizations.

Leading with Questions

How Leaders Find the Right Solutions by Knowing What to Ask
Author: Michael J. Marquardt
Publisher: John Wiley & Sons
ISBN: 1118830105
Category: Business & Economics
Page: 320
View: 2551

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Many leaders are unaware of the amazing power of questions. Our conversations may be full of requests and demands, but all too often we are not asking for honest and informative answers, and we don’t know how to listen effectively to responses. When leaders start encouraging questions from their teams, however, they begin to see amazing results. Knowing the right questions to ask—and the right way to listen—will give any leader the skills to perform well in any situation, effectively communicate a vision to the team, and achieve lasting success across the organization. Thoroughly revised and updated, Leading with Questions will help you encourage participation and teamwork, foster outside-the-box thinking, empower others, build relationships with customers, solve problems, and more. Michael Marquardt reveals how to determine which questions will lead to solutions to even the most challenging issues. He outlines specific techniques of active listening and follow-up, and helps you understand how questions can improve the way you work with individuals, teams, and organizations. This new edition of Leading with Questions draws on interviews with thirty leaders, including eight whose stories are new to this edition. These interviews tell stories from a range of countries, including Singapore, Guyana, Korea, and Switzerland, and feature case studies from prominent firms such as DuPont, Alcoa, Novartis, and Cargill. A new chapter on problem-solving will help you apply questions to your toughest situations as a leader, and a new “Questions for Reflection” section at the end of each chapter will help you bring Marquardt’s message into all of your work as a leader. Now more than ever, Leading with Questions is the definitive guide for becoming a stronger leader by identifying—and asking—the right questions.

Helping

How to Offer, Give, and Receive Help
Author: Edgar H. Schein
Publisher: ReadHowYouWant.com
ISBN: 1458777464
Category: Philosophy
Page: 264
View: 3837

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Helping is a fundamental human activity, but it can also be a frustrating one. All too often, to our bewilderment, our sincere offers of help are resented, resisted, or refused - and we often react the same way when people try to help us. Why is it so difficult to provide or accept help? How can we make the whole process easier? Many different words are used for helping: assisting, aiding, advising, care giving, coaching, consulting, counseling, guiding, mentoring, supporting, teaching, and many more. In this seminal book on the topic, corporate culture and organizational development guru Ed Schein analyzes the social and psychological dynamics common to all types of helping relationships, explains why help is often not helpful, and shows what any would-be helpers must do to ensure that their assistance is both welcomed and genuinely useful. The moment of asking for and offering help is a delicate and complex one, fraught with inequities and ambiguities. Schein helps us navigate that moment so we avoid potential pitfalls, mitigate power imbalances, and establish a solid foundation of trust. He identifies three roles a helper can play, explaining which one is nearly always the best starting point if we are to provide truly effective help. So that readers can determine exactly what kind of help is needed, he describes an inquiry process that puts the helper and the client on an equal footing, encouraging the client to open up and engage and giving the helper much better information to work with. And he shows how these techniques can be applied to teamwork and to organizational leadership. Illustrated with examples from many types of relationships - husbands and wives, doctors and patients, consultants and clients - Helping is a concise, definitive analysis of what it takes to establish successful, mutually satisfying helping relationships.

Ethical Dimensions of Health Policy


Author: Larry R. Churchill
Publisher: Oxford University Press, USA
ISBN: 9780195300833
Category: Medical
Page: 395
View: 1155

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This book takes the conversation between bioethics and health policy to a new level. Moving beyond principles and normative frameworks, bioethicists writing in the volume consider the actual policy problems faced by health care systems, while policy-makers reflect on the moral values inherent in both the process and content of health policy. The result is a vigorous dialogue with some of the nation's leading experts at the interface of ethics and health policy. the book provides a history of the values implicit in U.S. health policy, a discussion of the federal and state roles in policy making, an ethical examination of the social goals expressed through various policies, an analysis of the role of public opinion in the creation of health policy, and an exploration of the value of the private sector in health policy. In addition, the authors examine some of the major ethical controversies in health policy, such as the challenge of balancing ethical concerns with economic realities, the need to allocate scarce health resources, the call for heightened accountability, and the impact of various policies on vulnerable populations. The book concludes with an examination of the ethical issues in health services research, including the threats to privacy that arise in such research. To a greater extent than any previous volume, it establishes a strong connection between the disciplines of medical ethics and health policy.

Conversational Intelligence

How Great Leaders Build Trust and Get Extraordinary Results
Author: Judith E. Glaser
Publisher: Routledge
ISBN: 1351862073
Category: Business & Economics
Page: 264
View: 3583

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The key to success in life and business is to become a master at Conversational Intelligence. It's not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational Intelligence translates the wealth of new insights coming out of neuroscience from across the globe, and brings the science down to earth so people can understand and apply it in their everyday lives. Author Judith Glaser presents a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgment. Conversational Intelligence makes complex scientific material simple to understand and apply through a wealth of easy to use tools, examples, conversational rituals, and practices for all levels of an organization.

Discipline & Punish

The Birth of the Prison
Author: Michel Foucault
Publisher: Vintage
ISBN: 0307819299
Category: Social Science
Page: 352
View: 1052

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In this brilliant work, the most influential philosopher since Sartre suggests that such vaunted reforms as the abolition of torture and the emergence of the modern penitentiary have merely shifted the focus of punishment from the prisoner's body to his soul.

The Flawless Consulting Fieldbook and Companion

A Guide to Understanding Your Expertise
Author: Peter Block,Andrea Markowitz
Publisher: John Wiley & Sons
ISBN: 0470927054
Category: Business & Economics
Page: 480
View: 4799

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Don't venture into the consulting field without this essential Fieldbook & Companion! Following on the heels of the best-selling Flawless Consulting, Second Edition comes The Flawless Consulting Fieldbook and Companion. Whether you work as a consultant or you work with consultants, this relentlessly practical guide will be your best friend as you discover how consulting influences your business- and real life-decisions and those of others. The Flawless Consulting Fieldbook and Companion is packed with: Sample scenarios Case studies Client-consultant dialogues Hands-on tools Action plans Implementation checklists "Wow! A companion a business owner can't be without! The insights of 30 consultants the caliber of Peter Block is priceless." --Sue Mosby, principal, CDFM2 Architecture Inc. "This book is a companion piece for both the desktop and bedside of those who do consulting full time or in their role as leader. I plan to keep this book close to me to both guide and inspire my work." --Phil Harkins, president, Linkage, Inc.

The Wretched of the Earth


Author: Frantz Fanon
Publisher: Grove/Atlantic, Inc.
ISBN: 9780802198853
Category: Political Science
Page: 320
View: 6948

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Frantz Fanon was one of the twentieth century’s most important theorists of revolution, colonialism, and racial difference, and this, his masterwork, is a classic alongside Orientalism and The Autobiography of Malcolm X. The Wretched of the Earth is a brilliant analysis of the psychology of the colonized and their path to liberation. Bearing singular insight into the rage of colonized peoples and the role of violence in historical change, the book also incisively attacks postindependence disenfranchisement of the masses by the elite on one hand, and intertribal and interfaith animosities on the other. A veritable handbook of social reorganization for leaders of emerging nations, The Wretched of the Earth has had a major impact on civil rights, anticolonialism, and black-consciousness movements around the world. This new translation updates its language for a new generation of readers and its lessons are more vital now than ever.

Ask, Inspire, Solve.

The Science and Practice of Facilitative Questioning
Author: Katherine Rosback
Publisher: Createspace Independent Publishing Platform
ISBN: 9781981711062
Category:
Page: 180
View: 4313

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How Can We Become Better Questioners? We observe that great leaders ask the great questions, we read how creativity is fostered by asking the uncommon question, we experience how coaches inspire by asking the provocative question, and we solve the organizational problem when led with facilitative questions. We know questions are powerful. But how do they work the way they do? What are the different ways you can structure a question to achieve a better outcome? What's the process for asking questions? Rooted in over two decades of extensive research and practice of facilitative questioning and full of insights and experiences in using questions, ASK, INSPIRE, SOLVE. is an invaluable resource for leaders, change agents, HR managers, team facilitators, consultants, and anyone else seeking to ask the better question that inspires insightful and engaged thinking, and results in exceptional personal and organizational outcomes.

The Ladies' Book of Etiquette, and Manual of Politeness

A Complete Handbook for the Use of the Lady in Polite Society ...
Author: Florence Hartley
Publisher: N.A
ISBN: N.A
Category: Etiquette
Page: 340
View: 8782

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The Ladies' Book of Etiquette, And Manual of Politeness: A Complete Handbook for the Use of the by Florence Hartley, first published in 1872, is a rare manuscript, the original residing in one of the great libraries of the world. This book is a reproduction of that original, which has been scanned and cleaned by state-of-the-art publishing tools for better readability and enhanced appreciation. Restoration Editors' mission is to bring long out of print manuscripts back to life. Some smudges, annotations or unclear text may still exist, due to permanent damage to the original work. We believe the literary significance of the text justifies offering this reproduction, allowing a new generation to appreciate it.

The Corporate Culture Survival Guide


Author: Edgar H. Schein
Publisher: John Wiley & Sons
ISBN: 0470293713
Category: Business & Economics
Page: 256
View: 7516

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The father of the corporate culture field and pioneer in organizational psychology on today's changing corporate culture This is the definitive guide to corporate culture for practitioners. Recognized expert Edgar H. Schein explains what culture is and why it's important, how to evaluate your organization's culture, and how to improve it, using straightforward, practical tools based on decades of research and real-world case studies. This new edition reflects the massive changes in the business world over the past ten years, exploring the influence of globalization, new technology, and mergers on culture and organization change. New case examples help illustrate the principals at work and bring focus to emerging issues in international, nonprofit, and government organizations as well as business. Organized around the questions that change agents most often ask, this new edition of the classic book will help anyone from line managers to CEOs assess their culture and make it more effective. Offers a new edition of a classic work with a focus on practitioners Includes new case examples and information on globalization, the effects of technology, and managerial competencies Covers the basics on changing culture and includes a wealth of practical advice

The Book of Khalid


Author: Ameen Rihani
Publisher: BoD – Books on Demand
ISBN: 3732680789
Category: Fiction
Page: 208
View: 9619

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Reproduction of the original: The Book of Khalid by Ameen Rihani

Process Consultation Revisited

Building the Helping Relationship
Author: Edgar H. Schein
Publisher: Ft Press
ISBN: 9780201345964
Category: Business & Economics
Page: 256
View: 3747

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A new member of the renowned PH OD Series! The latest addition to the author's well-loved set of process consultation books, this new volume builds on the content of the two that precede it while expanding to explore the critical area of the helping relationship. Process Consultation Revisited focuses on the interaction between a consultant and client, and explains how to achieve a healthy helping relationship. Whether the advisor is an OD consultant, therapist, social worker, manager, parent, or friend, the dynamics between advisor and advisee can be difficult to understand and manage. Schein creates a general theory and methodology of helping that will enable a diverse group of readers to navigate the helping process successfully.

The Joy of the Gospel

Evangelii Gaudium
Author: Pope Francis
Publisher: Image
ISBN: 0553419544
Category: Religion
Page: 224
View: 5630

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The perfect gift! A specially priced, beautifully designed hardcover edition of The Joy of the Gospel with a foreword by Robert Barron and an afterword by James Martin, SJ. “The joy of the gospel fills the hearts and lives of all who encounter Jesus… In this Exhortation I wish to encourage the Christian faithful to embark upon a new chapter of evangelization marked by this joy, while pointing out new paths for the Church’s journey in years to come.” – Pope Francis This special edition of Pope Francis's popular message of hope explores themes that are important for believers in the 21st century. Examining the many obstacles to faith and what can be done to overcome those hurdles, he emphasizes the importance of service to God and all his creation. Advocating for “the homeless, the addicted, refugees, indigenous peoples, the elderly who are increasingly isolated and abandoned,” the Holy Father shows us how to respond to poverty and current economic challenges that affect us locally and globally. Ultimately, Pope Francis demonstrates how to develop a more personal relationship with Jesus Christ, “to recognize the traces of God’s Spirit in events great and small.” Profound in its insight, yet warm and accessible in its tone, The Joy of the Gospel is a call to action to live a life motivated by divine love and, in turn, to experience heaven on earth. Includes a foreword by Robert Barron, author of Catholicism: A Journey to the Heart of the Faith and James Martin, SJ, author of Jesus: A Pilgrimage From the Hardcover edition.

The Red Book of Heroes


Author: Mrs. Andrew Lang
Publisher: Library of Alexandria
ISBN: 1465601139
Category:
Page: N.A
View: 1726

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'Life is not all beer and skittles,' said a reflective sportsman, and all books are not fairy tales. In an imperfect state of existence, 'the peety of it is that we cannot have all things as we would like them.' Undeniably we would like all books to be fairy tales or novels, and at present most of them are. But there is another side to things, and we must face it. '"Life is real, life is earnest," as Tennyson tells us,' said an orator to whom I listened lately, and though Longfellow, not Tennyson, wrote the famous line quoted by the earnest speaker, yet there is a good deal of truth in it. The word 'earnest,' like many other good words, has been overdone. It is common to sneer at 'earnest workers,' yet where would we be without them, especially in our climate? In a Polynesian island, where the skies for ever smile, and the blacks for ever dance, earnestness is superfluous. The bread-fruit tree delivers its rolls punctually every morning, strawberries or other fruits, as nice, spring beneath the feet of the dancers; the cavern in the forest provides a roof and shelter from the sun; the sea supplies a swimming-bath, and man, in time of peace, has only to enjoy himself, eat and drink, laugh and love, sing songs and tell fairy tales. His drapery is woven of fragrant flowers, nobody is poor and anxious about food, nobody is rich and afraid of losing his money, nobody needs to think of helping others; he has only to put forth his hand, or draw his bow or swing his fishing-rod, and help himself. To be sure, in time of war, man has just got to be earnest, and think out plans for catching and spearing his enemies, and drill his troops and improve his weapons, in fact to do some work, or have his throat cut, and be put in the oven and eaten. Thus it is really hard for the most fortunate people to avoid being earnest now and then. The people whose stories are told in this book were very different from each other in many ways. The child abbess, M�re AngŽlique, ruling her convent, and at war with naughty abbesses who hated being earnest, does not at once remind us of Hannibal. The great Montrose, with his poems and his scented love-locks, his devotion to his cause, his chivalry, his death, to which he went gaily clad like a bridegroom to meet his bride, does not seem a companion for Palissy the Potter, all black and shrunk and wrinkled, and bowed over his furnaces. It is a long way from gentle Miss Nightingale, tending wounded dogs when a child, and wounded soldiers when a woman, to Charles Gordon playing wild tricks at school, leading a Chinese army, watching alone at Khartoum, in a circle of cruel foes, for the sight of the British colours, and the sounds of the bagpipes that never met his eyes and ears.

Distinction

A Social Critique of the Judgement of Taste
Author: Pierre Bourdieu
Publisher: Routledge
ISBN: 113587316X
Category: Philosophy
Page: 640
View: 8970

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No judgement of taste is innocent - we are all snobs. Pierre Bourdieu's Distinction brilliantly illuminates the social pretentions of the middle classes in the modern world, focusing on the tastes and preferences of the French bourgeoisie. First published in 1979, the book is at once a vast ethnography of contemporary France and a dissection of the bourgeois mind. In the course of everyday life we constantly choose between what we find aesthetically pleasing, and what we consider tacky, merely trendy, or ugly. Taste is not pure. Bourdieu demonstrates that our different aesth

Transforming Relationships for High Performance

The Power of Relational Coordination
Author: Jody Hoffer Gittell
Publisher: Stanford University Press
ISBN: 0804797048
Category: Business & Economics
Page: 320
View: 1625

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Whether from customers, supply-chain partners, policymakers, or regulators, organizations in virtually every industry are facing calls to do more with less. They are feeling compelled to provide higher-quality outcomes, more rapidly, at a lower cost. This book offers a road-tested approach for delivering these outcomes through positive organizational change. Its message comes just in time, for too many companies have gone the way of low-road strategies, such as cutting pay and perks, and working harder not smarter. Drawing on her path-breaking research, Jody Hoffer Gittell reveals that high performance is fundamentally relational—rooted in both human and social capital. Based on this insight, she provides a unique model that will help companies to build meaningful relationships among colleagues, develop smarter work processes, and design organizational structures fit for today's pressure test. By following four organizations on their change journeys, she illustrates how "relational coordination" unfolds in real-world settings. Tools for change guide readers as they learn how to implement this new model in their own workplaces.

The Interpretation of Cultures


Author: Clifford Geertz
Publisher: Basic Books
ISBN: 0465093566
Category: Social Science
Page: 576
View: 3510

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In The Interpretation of Cultures, the most original anthropologist of his generation moved far beyond the traditional confines of his discipline to develop an important new concept of culture. This groundbreaking book, winner of the 1974 Sorokin Award of the American Sociological Association, helped define for an entire generation of anthropologists what their field is ultimately about.