Fundamentals of Predictive Analytics with JMP, Second Edition


Author: Ron Klimberg,B. D. McCullough
Publisher: SAS Institute
ISBN: 1629608017
Category: Computers
Page: 406
View: 548

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Written for students in undergraduate and graduate statistics courses, as well as for the practitioner who wants to make better decisions from data and models, this updated and expanded second edition of Fundamentals of Predictive Analytics with JMP(R) bridges the gap between courses on basic statistics, which focus on univariate and bivariate analysis, and courses on data mining and predictive analytics. Going beyond the theoretical foundation, this book gives you the technical knowledge and problem-solving skills that you need to perform real-world multivariate data analysis. First, this book teaches you to recognize when it is appropriate to use a tool, what variables and data are required, and what the results might be. Second, it teaches you how to interpret the results and then, step-by-step, how and where to perform and evaluate the analysis in JMP . Using JMP 13 and JMP 13 Pro, this book offers the following new and enhanced features in an example-driven format: an add-in for Microsoft Excel Graph Builder dirty data visualization regression ANOVA logistic regression principal component analysis LASSO elastic net cluster analysis decision trees k-nearest neighbors neural networks bootstrap forests boosted trees text mining association rules model comparison With today’s emphasis on business intelligence, business analytics, and predictive analytics, this second edition is invaluable to anyone who needs to expand his or her knowledge of statistics and to apply real-world, problem-solving analysis. This book is part of the SAS Press program.

Fundamentals of Predictive Analytics with JMP


Author: Ron Klimberg,B. D. McCullough
Publisher: SAS Institute
ISBN: 1629597872
Category: Mathematics
Page: 292
View: 5695

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Fundamentals of Predictive Analytics with JMP bridges the gap between courses on basic statistics, which focus on univariate and bivariate analysis, and courses on data mining/predictive analytics. This book provides the technical knowledge and problem-solving skills needed to perform real data multivariate analysis. Utilizing JMP 10 and JMP Pro, this book offers new and enhanced resources, including an add-in to Microsoft Excel, Graph Builder, and data mining capabilities. Written for students in undergraduate and graduate statistics courses, this book first teaches students to recognize when it is appropriate to use the tool, to understand what variables and data are required, and to know what the results might be. Second, it teaches them how to interpret the results, followed by step-by-step instructions on how and where to perform and evaluate the analysis in JMP. With the new emphasis on business intelligence, business analytics and predictive analytics, this book is invaluable to everyone who needs to expand their knowledge of statistics and apply real problem-solving analysis. This book is part of the SAS Press program.

Fundamentals of Predictive Analytics with JMP


Author: Ron Klimberg,B. D. McCullough
Publisher: SAS Institute
ISBN: 1612904254
Category: Computers
Page: 292
View: 543

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Fundamentals of Predictive Analytics with JMP bridges the gap between courses on basic statistics, which focus on univariate and bivariate analysis, and courses on data mining/predictive analytics. This book provides the technical knowledge and problem-solving skills needed to perform real data multivariate analysis. Utilizing JMP 10 and JMP Pro, this book offers new and enhanced resources, including an add-in to Microsoft Excel, Graph Builder, and data mining capabilities. Written for students in undergraduate and graduate statistics courses, this book first teaches students to recognize when it is appropriate to use the tool, to understand what variables and data are required, and to know what the results might be. Second, it teaches them how to interpret the results, followed by step-by-step instructions on how and where to perform and evaluate the analysis in JMP. With the new emphasis on business intelligence, business analytics and predictive analytics, this book is invaluable to everyone who needs to expand their knowledge of statistics and apply real problem-solving analysis.SAS Products and Releases: JMP: 10.0.2, 10.0.1, 10.0 Operating Systems: All

JMP Essentials

An Illustrated Step-by-Step Guide for New Users, Second Edition
Author: Curt Hinrichs,Chuck Boiler
Publisher: SAS Institute
ISBN: 1629592889
Category: Mathematics
Page: 358
View: 5272

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Grasp essential steps in order to generate meaningful results quickly with JMP. JMP Essentials: An Illustrated Step-by-Step Guide for New Users, Second Edition is designed for the new or occasional JMP user who needs to generate meaningful graphs or results quickly. Drawing on their own experience working with these customers, the authors provide essential steps for what new users typically need to carry out with JMP. This newest edition has all new instructions and screen shots reflecting the latest release of JMP software. In addition, it has eight new detailed sections and 10 new subsections that include creating maps, filtering data, creating dashboards, and working with Excel data, all of which highlight new, useful and basic level enhancements to JMP. The format of the book is unique. It adopts a show-and-tell design with essential step-by-step instructions and corresponding screen illustrations, which help users quickly see how to generate the desired results. In most cases, each section completes a JMP task, which maximizes the book's utility as a reference. In addition, each chapter contains a family of features that are carefully crafted to first introduce you to basic features and then on to more advanced ones. JMP Essentials: An Illustrated Step-by-Step Guide for New Users, Second Edition is the quickest and most accessible reference book available. This is part of the SAS Press program.

Practical Data Analysis with JMP, Second Edition


Author: Robert Carver
Publisher: SAS Institute
ISBN: 1629592641
Category: Computers
Page: 486
View: 3970

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Understand the concepts and techniques of analysis while learning to reason statistically. Being an effective analyst requires that you know how to properly define a problem and apply suitable statistical techniques, as well as clearly and honestly communicate the results with information-rich visualizations and precise language. Being a well-informed consumer of analyses requires the same set of skills so that you can recognize credible, actionable research when you see it. Robert Carver's Practical Data Analysis with JMP, Second Edition uses the powerful interactive and visual approach of JMP to introduce readers to the logic and methods of statistical thinking and data analysis. It enables you to discriminate among and to use fundamental techniques of analysis, enabling you to engage in statistical thinking by analyzing real-world problems. “Application Scenarios” at the end of each chapter challenge you to put your knowledge and skills to use with data sets that go beyond mere repetition of chapter examples, and three new review chapters help readers integrate ideas and techniques. In addition, the scope and sequence of the chapters have been updated with more coverage of data management and analysis of data. The book can stand on its own as a learning resource for professionals or be used to supplement a standard college-level introduction-to-statistics textbook. It includes varied examples and problems that rely on real sets of data, typically starting with an important or interesting research question that an investigator has pursued. Reflective of the broad applicability of statistical reasoning, the problems come from a wide variety of disciplines, including engineering, life sciences, business, economics, among Practical Data Analysis with JMP, Second Edition introduces you to the major platforms and essential features of JMP and will leave you with a sufficient background and the confidence to continue your exploration independently. This book is part of the SAS Press program.

Foundations of Predictive Analytics


Author: James Wu,Stephen Coggeshall
Publisher: CRC Press
ISBN: 1439869464
Category: Business & Economics
Page: 337
View: 1693

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Drawing on the authors’ two decades of experience in applied modeling and data mining, Foundations of Predictive Analytics presents the fundamental background required for analyzing data and building models for many practical applications, such as consumer behavior modeling, risk and marketing analytics, and other areas. It also discusses a variety of practical topics that are frequently missing from similar texts. The book begins with the statistical and linear algebra/matrix foundation of modeling methods, from distributions to cumulant and copula functions to Cornish–Fisher expansion and other useful but hard-to-find statistical techniques. It then describes common and unusual linear methods as well as popular nonlinear modeling approaches, including additive models, trees, support vector machine, fuzzy systems, clustering, naïve Bayes, and neural nets. The authors go on to cover methodologies used in time series and forecasting, such as ARIMA, GARCH, and survival analysis. They also present a range of optimization techniques and explore several special topics, such as Dempster–Shafer theory. An in-depth collection of the most important fundamental material on predictive analytics, this self-contained book provides the necessary information for understanding various techniques for exploratory data analysis and modeling. It explains the algorithmic details behind each technique (including underlying assumptions and mathematical formulations) and shows how to prepare and encode data, select variables, use model goodness measures, normalize odds, and perform reject inference. Web Resource The book’s website at www.DataMinerXL.com offers the DataMinerXL software for building predictive models. The site also includes more examples and information on modeling.

Data Mining for Business Analytics

Concepts, Techniques, and Applications in R
Author: Galit Shmueli,Peter C. Bruce,Inbal Yahav,Nitin R. Patel,Kenneth C. Lichtendahl, Jr.
Publisher: John Wiley & Sons
ISBN: 1118879333
Category: Mathematics
Page: 574
View: 6606

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Data Mining for Business Analytics: Concepts, Techniques, and Applications in R presents an applied approach to data mining concepts and methods, using R software for illustration Readers will learn how to implement a variety of popular data mining algorithms in R (a free and open-source software) to tackle business problems and opportunities. This is the fifth version of this successful text, and the first using R. It covers both statistical and machine learning algorithms for prediction, classification, visualization, dimension reduction, recommender systems, clustering, text mining and network analysis. It also includes: • Two new co-authors, Inbal Yahav and Casey Lichtendahl, who bring both expertise teaching business analytics courses using R, and data mining consulting experience in business and government • Updates and new material based on feedback from instructors teaching MBA, undergraduate, diploma and executive courses, and from their students • More than a dozen case studies demonstrating applications for the data mining techniques described • End-of-chapter exercises that help readers gauge and expand their comprehension and competency of the material presented • A companion website with more than two dozen data sets, and instructor materials including exercise solutions, PowerPoint slides, and case solutions www.dataminingbook.com Data Mining for Business Analytics: Concepts, Techniques, and Applications in R is an ideal textbook for graduate and upper-undergraduate level courses in data mining, predictive analytics, and business analytics. This new edition is also an excellent reference for analysts, researchers, and practitioners working with quantitative methods in the fields of business, finance, marketing, computer science, and information technology. “ This book has by far the most comprehensive review of business analytics methods that I have ever seen, covering everything from classical approaches such as linear and logistic regression, through to modern methods like neural networks, bagging and boosting, and even much more business specific procedures such as social network analysis and text mining. If not the bible, it is at the least a definitive manual on the subject.” Gareth M. James, University of Southern California and co-author (with Witten, Hastie and Tibshirani) of the best-selling book An Introduction to Statistical Learning, with Applications in R Galit Shmueli, PhD, is Distinguished Professor at National Tsing Hua University’s Institute of Service Science. She has designed and instructed data mining courses since 2004 at University of Maryland, Statistics.com, Indian School of Business, and National Tsing Hua University, Taiwan. Professor Shmueli is known for her research and teaching in business analytics, with a focus on statistical and data mining methods in information systems and healthcare. She has authored over 70 publications including books. Peter C. Bruce is President and Founder of the Institute for Statistics Education at Statistics.com. He has written multiple journal articles and is the developer of Resampling Stats software. He is the author of Introductory Statistics and Analytics: A Resampling Perspective (Wiley) and co-author of Practical Statistics for Data Scientists: 50 Essential Concepts (O’Reilly). Inbal Yahav, PhD, is Professor at the Graduate School of Business Administration at Bar-Ilan University, Israel. She teaches courses in social network analysis, advanced research methods, and software quality assurance. Dr. Yahav received her PhD in Operations Research and Data Mining from the University of Maryland, College Park. Nitin R. Patel, PhD, is Chairman and cofounder of Cytel, Inc., based in Cambridge, Massachusetts. A Fellow of the American Statistical Association, Dr. Patel has also served as a Visiting Professor at the Massachusetts Institute of Technology and at Harvard University. He is a Fellow of the Computer Society of India and was a professor at the Indian Institute of Management, Ahmedabad, for 15 years. Kenneth C. Lichtendahl, Jr., PhD, is Associate Professor at the University of Virginia. He is the Eleanor F. and Phillip G. Rust Professor of Business Administration and teaches MBA courses in decision analysis, data analysis and optimization, and managerial quantitative analysis. He also teaches executive education courses in strategic analysis and decision-making, and managing the corporate aviation function.

Jump into JMP Scripting


Author: Wendy Murphrey,Rosemary Lucas
Publisher: SAS Institute
ISBN: 1607643847
Category: Computers
Page: 240
View: 1511

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This book contains the essentials for getting started with the JMP Scripting Language (JSL), which will enable you to create and use scripts to process various tasks during a single execution. Divided into two distinct sections, the first section of "Jump into JMP Scripting" includes JSL topics that are explained in an easy-to-understand style that is based on the extensive experience of Wendy Murphrey and Rosemary Lucas. Each topic includes step-by-step instructions and plenty of code examples. The second section of the book includes many examples of how to perform specific tasks in JSL. Using a unique question and answer format, each example answers a question with a script sample. In addition, many examples include a discussion section to explain functions in detail or to provide additional references. The goal is to make learning JSL easy and maybe a little bit of fun along the way.

Biostatistics Using JMP

A Practical Guide
Author: Trevor Bihl
Publisher: SAS Institute
ISBN: 1635262410
Category: Computers
Page: 356
View: 9651

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Analyze your biostatistics data with JMP! Trevor Bihl's Biostatistics Using JMP: A Practical Guide provides a practical introduction on using JMP, the interactive statistical discovery software, to solve biostatistical problems. Providing extensive breadth, from summary statistics to neural networks, this essential volume offers a comprehensive, step-by-step guide to using JMP to handle your data. The first biostatistical book to focus on software, Biostatistics Using JMP discusses such topics as data visualization, data wrangling, data cleaning, histograms, box plots, Pareto plots, scatter plots, hypothesis tests, confidence intervals, analysis of variance, regression, curve fitting, clustering, classification, discriminant analysis, neural networks, decision trees, logistic regression, survival analysis, control charts, and metaanalysis. Written for university students, professors, those who perform biological/biomedical experiments, laboratory managers, and research scientists, Biostatistics Using JMP provides a practical approach to using JMP to solve your biostatistical problems.

Leading Project Teams

The Basics of Project Management and Team Leadership
Author: Anthony T. Cobb
Publisher: SAGE
ISBN: 1412991706
Category: Business & Economics
Page: 229
View: 7559

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The Second Edition of Leading Project Teams offers an accessible introduction to the important basics of project management while providing key issues and pointers on team leadership. Easy to read, this engaging book assumes little to no knowledge of project management. Leading Project Teams quickly leads the reader through the fundamentals including how to start a project, how to assign tasks, how to write clear project reports, and much, much more! New to the Second Edition: - New chapter on Risk Assessment - New coverage of running effective team meetings - Offers real world scenarios: Each chapter opens with a real-world project problem faced by a project leader. Selected from a wide range of industries--from academia to business to health care--each situation portrays how project work applies to real project problems in a variety of settings. - Identifies key expectations of project leaders: Concrete advice is given on leading project teams across a number of important leadership issues and on how project leaders should develop and guide project team members. - Provides quick-learning project tools: Many accessible tools are provided to help readers understand the basics of project management such as the work breakdown structure and project scheduling. Extensive coverage on team literature is offered to help students learn the basics of team construction and team dynamics.

Visual Six Sigma

Making Data Analysis Lean
Author: Ian Cox,Marie A. Gaudard,Philip J. Ramsey,Mia L. Stephens,Leo Wright
Publisher: John Wiley & Sons
ISBN: 1118905687
Category: Business & Economics
Page: 576
View: 7880

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Visual Six Sigma Second Edition will include a new chapter on data quality and its preparation for analysis, which is perhaps the greatest challenge to analysts. It consists of six case studies that will be updated and streamlined to include new features available in JMP 11 and JMP 11 Pro. All screen captures will reflect the new JMP interface and to improve their quality and presentation.

Preparing Data for Analysis with JMP


Author: Robert Carver
Publisher: SAS Institute
ISBN: 1635261481
Category: Mathematics
Page: 216
View: 8157

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Access and clean up data easily using JMP®! Data acquisition and preparation commonly consume approximately 75% of the effort and time of total data analysis. JMP provides many visual, intuitive, and even innovative data-preparation capabilities that enable you to make the most of your organization's data. Preparing Data for Analysis with JMP® is organized within a framework of statistical investigations and model-building and illustrates the new data-handling features in JMP, such as the Query Builder. Useful to students and programmers with little or no JMP experience, or those looking to learn the new data-management features and techniques, it uses a practical approach to getting started with plenty of examples. Using step-by-step demonstrations and screenshots, this book walks you through the most commonly used data-management techniques that also include lots of tips on how to avoid common problems. With this book, you will learn how to: Manage database operations using the JMP Query Builder Get data into JMP from other formats, such as Excel, csv, SAS, HTML, JSON, and the web Identify and avoid problems with the help of JMP’s visual and automated data-exploration tools Consolidate data from multiple sources with Query Builder for tables Deal with common issues and repairs that include the following tasks: reshaping tables (stack/unstack) managing missing data with techniques such as imputation and Principal Components Analysis cleaning and correcting dirty data computing new variables transforming variables for modelling reconciling time and date Subset and filter your data Save data tables for exchange with other platforms

Building Better Models with JMP Pro


Author: Jim Grayson,Sam Gardner,Mia Stephens
Publisher: SAS Institute
ISBN: 1629599565
Category: Mathematics
Page: 352
View: 4926

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This book provides an example-based introduction to business analytics, with a proven process that guides you in the application of modeling tools and concepts. It gives you the "what, why, and how" of using JMP Pro for building and applying analytic models. It will greatly benefit faculty members who teach any of the following subjects at the lower to upper graduate level: predictive modeling, data mining, and business analytics. Novice to advanced users in business statistics, business analytics, and predictive modeling will find that it provides a peek inside the black box of algorithms and the methods used. Topics include: regression, logistic regression, classification and regression trees, neural networks, model cross-validation, model comparison and selection, and data reduction techniques. --

Performance Dashboards

Measuring, Monitoring, and Managing Your Business
Author: Wayne W. Eckerson
Publisher: John Wiley & Sons
ISBN: 9780470918425
Category: Business & Economics
Page: 336
View: 5727

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Tips, techniques, and trends on harnessing dashboard technology to optimize business performance In Performance Dashboards, Second Edition, author Wayne Eckerson explains what dashboards are, where they can be used, and why they are important to measuring and managing performance. As Director of Research for The Data Warehousing Institute, a worldwide association of business intelligence professionals, Eckerson interviewed dozens of organizations that have built various types of performance dashboards in different industries and lines of business. Their practical insights explore how you can effectively turbo-charge performance–management initiatives with dashboard technology. Includes all-new case studies, industry research, news chapters on "Architecting Performance Dashboards" and "Launching and Managing the Project" and updated information on designing KPIs, designing dashboard displays, integrating dashboards, and types of dashboards. Provides a solid foundation for understanding performance dashboards, business intelligence, and performance management Addresses the next generation of performance dashboards, such as Mashboards and Visual Discovery tools, and including new techniques for designing dashboards and developing key performance indicators Offers guidance on how to incorporate predictive analytics, what-if modeling, collaboration, and advanced visualization techniques This updated book, which is 75% rewritten, provides a foundation for understanding performance dashboards, business intelligence, and performance management to optimize performance and accelerate results.

The Market Research Toolbox

A Concise Guide for Beginners
Author: Edward F. McQuarrie
Publisher: SAGE Publications
ISBN: 1483313646
Category: Business & Economics
Page: 400
View: 2448

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Understanding marketing research to make better business decisions An ideal resource for busy managers and professionals seeking to build and expand their marketing research skills, The Market Research Toolbox, Fourth Edition describes how to use market research to make strategic business decisions. This comprehensive collection of essential market research techniques, skills, and applications helps readers solve real-world business problems in a dynamic and rapidly changing business atmosphere. Based on real-world experiences, author Edward F. McQuarrie gives special attention to business-to-business markets, technology products, Big Data, and other web-enabled approaches. Readers with limited time or resources can easily translate the approaches from mass markets, simple products, and stable technologies to their own situations. Readers will master background context and the questions to ask before conducting research, as well as develop strategies for sorting through the extensive specialized material on market research.

JMP Start Statistics

A Guide to Statistics and Data Analysis Using JMP, Sixth Edition
Author: John Sall,Mia L. Stephens,Ann Lehman,Sheila Loring
Publisher: SAS Institute
ISBN: 1629608769
Category: Computers
Page: 660
View: 8169

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This book provides hands-on tutorials with just the right amount of conceptual and motivational material to illustrate how to use the intuitive interface for data analysis in JMP. Each chapter features concept-specific tutorials, examples, brief reviews of concepts, step-by-step illustrations, and exercises. Updated for JMP 13, JMP Start Statistics, Sixth Edition includes many new features, including: The redesigned Formula Editor. New and improved ways to create formulas in JMP directly from the data table or dialogs. Interface updates, including improved menu layout. Updates and enhancements in many analysis platforms. New ways to get data into JMP and to save and share JMP results. Many new features that make it easier to use JMP.

Data Mining and Predictive Analytics


Author: Daniel T. Larose,Chantal D. Larose
Publisher: John Wiley & Sons
ISBN: 1118868676
Category: Computers
Page: 824
View: 1246

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Learn methods of data analysis and their application to real-world data sets This updated second edition serves as an introduction to data mining methods and models, including association rules, clustering, neural networks, logistic regression, and multivariate analysis. The authors apply a unified “white box” approach to data mining methods and models. This approach is designed to walk readers through the operations and nuances of the various methods, using small data sets, so readers can gain an insight into the inner workings of the method under review. Chapters provide readers with hands-on analysis problems, representing an opportunity for readers to apply their newly-acquired data mining expertise to solving real problems using large, real-world data sets. Data Mining and Predictive Analytics, Second Edition: Offers comprehensive coverage of association rules, clustering, neural networks, logistic regression, multivariate analysis, and R statistical programming language Features over 750 chapter exercises, allowing readers to assess their understanding of the new material Provides a detailed case study that brings together the lessons learned in the book Includes access to the companion website, www.dataminingconsultant.com, with exclusive password-protected instructor content Data Mining and Predictive Analytics, Second Edition will appeal to computer science and statistic students, as well as students in MBA programs, and chief executives.

Discovering Partial Least Squares with JMP


Author: Ian Cox,Marie Gaudard
Publisher: SAS Institute
ISBN: 1612908292
Category: Mathematics
Page: 308
View: 1866

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Partial Least Squares (PLS) is a flexible statistical modeling technique that applies to data of any shape. It models relationships between inputs and outputs even when there are more predictors than observations. Using JMP statistical discovery software from SAS, Discovering Partial Least Squares with JMP explores PLS and positions it within the more general context of multivariate analysis. Ian Cox and Marie Gaudard use a “learning through doing” style. This approach, coupled with the interactivity that JMP itself provides, allows you to actively engage with the content. Four complete case studies are presented, accompanied by data tables that are available for download. The detailed “how to” steps, together with the interpretation of the results, help to make this book unique. Discovering Partial Least Squares with JMP is of interest to professionals engaged in continuing development, as well as to students and instructors in a formal academic setting. The content aligns well with topics covered in introductory courses on: psychometrics, customer relationship management, market research, consumer research, environmental studies, and chemometrics. The book can also function as a supplement to courses in multivariate statistics and to courses on statistical methods in biology, ecology, chemistry, and genomics. While the book is helpful and instructive to those who are using JMP, a knowledge of JMP is not required, and little or no prior statistical knowledge is necessary. By working through the introductory chapters and the case studies, you gain a deeper understanding of PLS and learn how to use JMP to perform PLS analyses in real-world situations. This book motivates current and potential users of JMP to extend their analytical repertoire by embracing PLS. Dynamically interacting with JMP, you will develop confidence as you explore underlying concepts and work through the examples. The authors provide background and guidance to support and empower you on this journey. This book is part of the SAS Press program.

Thinking with Data

How to Turn Information into Insights
Author: Max Shron
Publisher: "O'Reilly Media, Inc."
ISBN: 1491949775
Category: Computers
Page: 94
View: 2815

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Many analysts are too concerned with tools and techniques for cleansing, modeling, and visualizing datasets and not concerned enough with asking the right questions. In this practical guide, data strategy consultant Max Shron shows you how to put the why before the how, through an often-overlooked set of analytical skills. Thinking with Data helps you learn techniques for turning data into knowledge you can use. You’ll learn a framework for defining your project, including the data you want to collect, and how you intend to approach, organize, and analyze the results. You’ll also learn patterns of reasoning that will help you unveil the real problem that needs to be solved. Learn a framework for scoping data projects Understand how to pin down the details of an idea, receive feedback, and begin prototyping Use the tools of arguments to ask good questions, build projects in stages, and communicate results Explore data-specific patterns of reasoning and learn how to build more useful arguments Delve into causal reasoning and learn how it permeates data work Put everything together, using extended examples to see the method of full problem thinking in action

Business Process Modeling, Simulation and Design, Second Edition


Author: Manuel Laguna,Johan Marklund
Publisher: CRC Press
ISBN: 1439885257
Category: Business & Economics
Page: 523
View: 1790

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Most textbooks on business process management focus on either the nuts and bolts of computer simulation or the managerial aspects of business processes. Covering both technical and managerial aspects of business process management, Business Process Modeling, Simulation and Design, Second Edition presents the tools to design effective business processes and the management techniques to operate them efficiently. New to the Second Edition Three completely revised chapters that incorporate ExtendSim 8 An introduction to simulation A chapter on business process analytics Developed from the authors’ many years of teaching process design and simulation courses, the text provides students with a thorough understanding of numerous analytical tools that can be used to model, analyze, design, manage, and improve business processes. It covers a wide range of approaches, including discrete event simulation, graphical flowcharting tools, deterministic models for cycle time analysis and capacity decisions, analytical queuing methods, and data mining. Unlike other operations management books, this one emphasizes user-friendly simulation software as well as business processes, rather than only manufacturing processes or general operations management problems. Taking an analytical modeling approach to process design, this book illustrates the power of simulation modeling as a vehicle for analyzing and designing business processes. It teaches how to apply process simulation and discusses the managerial implications of redesigning processes. The ExtendSim software is available online and ancillaries are available for instructors.