Conducting the Reference Interview

A How-to-do-it Manual for Librarians
Author: Catherine Sheldrick Ross,Kirsti Nilsen,Patricia Dewdney
Publisher: Neal Schuman Pub
ISBN: 9781555704322
Category: Reference
Page: 242
View: 7248

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This handbook offers information and tips for librarians on conducting the reference interview. It features models of communication such as sense-making and microtraining, exercises for avoiding common pitfalls, and examples of both successful and problematic interviews.

Library and Information Science

A Guide to Key Literature and Sources
Author: Michael F. Bemis
Publisher: American Library Association
ISBN: 0838911854
Category: Language Arts & Disciplines
Page: 304
View: 2973

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This unique annotated bibliography is a complete, up-to-date guide to sources of information on library science, covering recent books, monographs, periodicals and websites, and selected works of historical importance. In addition to compiling an invaluable list of sources, Bemis digs deeper, examining the strengths and weaknesses of key works. A boon to researchers and practitioners alike, this bibliography Includes coverage of subjects as diverse and vital as the history of librarianship, its development as a profession, the ethics of information science, cataloging, reference work, and library architecture Encompasses encyclopedias, dictionaries, directories, photographic surveys, statistical publications, and numerous electronic sources, all categorized by subject Offers appendixes detailing leading professional organizations and publishers of library and information science literature This comprehensive bibliography of English-language resources on librarianship, the only one of its kind, will prove invaluable to scholars, students, and anyone working in the field.

Reference and Information Services: An Introduction, 5th Edition

An Introduction
Author: Linda C. Smith,Melissa A. Wong
Publisher: ABC-CLIO
ISBN: 1440836973
Category: Language Arts & Disciplines
Page: 880
View: 7500

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Thoroughly updated, this is the essential guide to one of the most fundamental fields in the library profession. It links you—and through you, your patrons—to the significant changes that have occurred in reference and information sciences with emphasis on the growth of digital content. • Provides a comprehensive text edited by two highly regarded experts in reference and academic librarianship, Linda C. Smith and Melissa A. Wong, with chapters written by some of the best minds in the library science field • Includes newly updated information that reflects today's realities in reference service with an indication of how reference service may be provided to meet changing patron needs in the future • Encompasses the effective use of print sources, free online sources, and fee-based sources • Features individual chapters that can be used for in-service staff training or in student course packs

Conducting the Reference Interview

A How-to-do-it Manual for Librarians
Author: Catherine Sheldrick Ross,Kirsti Nilsen,Marie L. Radford
Publisher: Neal Schuman Pub
ISBN: 9781555706555
Category: Language Arts & Disciplines
Page: 290
View: 1801

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Find your bearings in this rapidly evolving hybrid reference environment through proven strategies, advice, exercises and research from three experts in the field. The revised second edition of this practical how-to for all types of librarians will teach you to understand the needs of public, academic and special library users across any virtual setting - email, text messaging, social networking websites - as well as in traditional and face-to-face models of communication. Based on the latest research in communication theory, the book includes new exercises and examples to help you practice effective reference transactions and avoid common pitfalls. Guidance for helping users with special language-related needs (such as speech and hearing disabilities and English Language Learners) and social difficulties is also included, as are updated chapters on readers' advisory interviewing and policy and training procedures. An extensively revised chapter on virtual reference features new sections on live chat and instant messaging services, as well as a discussion of Web 2.0 initiatives and updated information on e-mail reference. Pooling their wealth of experience, the authors share real-life interview examples alongside constructive critiques and practical suggestions to improve interviewing methods. Booklist's praise of the previous edition holds true with this new edition: "The work is laudable for its practicality, clarity, cogency, and supportive data....In short, an essential read for all current and future reference librarians."

Communicating Professionally, Third Edition

A How-To-Do-It Manual for Librarians
Author: Catherine Sheldrick Ross,Kirsti Nilsen
Publisher: American Library Association
ISBN: 1555709087
Category: Language Arts & Disciplines
Page: 472
View: 7705

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An updated and expanded version of the training guide Booklist called "one of the most valuable professional publications to come off the presses in a long time," the new third edition of Communicating Professionally is completely revised with new sections outlining the opportunities offered by contemporary communication media. With more resource information on cross-cultural communication, including new applications of communication principles and the latest research-based material on communication in general, this comprehensive manual covers Fundamental skills such as listening, speaking, and writing Reading others’ nonverbal behavior How to integrate skills, with tips for practicing Sense-making, a theory of information as communication Common interactions like speaking one-on-one, working in groups, and giving presentations Training others in communication skills, including a special section on technology-based training

Archives for the Lay Person

A Guide to Managing Cultural Collections
Author: Lois Hamill
Publisher: Rowman & Littlefield
ISBN: 0759119724
Category: Business & Economics
Page: 287
View: 946

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Collections management can be a daunting task for volunteers and employees alike. Archives for the Lay Person provides practical, step-by-step guidance for those managing all facets of archival collections at small organizations.

Library Journal


Author: Melvil Dewey,Richard Rogers Bowker,Charles Ammi Cutter,Karl Brown,Bertine Emma Weston,Helen E. Wessells
Publisher: N.A
ISBN: N.A
Category: Libraries
Page: N.A
View: 7238

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Includes, beginning Sept. 15, 1954 (and on the 15th of each month, Sept.-May) a special section: School library journal, ISSN 0000-0035, (called Junior libraries, 1954-May 1961). Also issued separately.

Die Wissenschaftslüge

Wie uns Pseudo-Wissenschaftler das Leben schwer machen
Author: Ben Goldacre
Publisher: S. Fischer Verlag
ISBN: 3104003033
Category: Health & Fitness
Page: 432
View: 6941

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Der große Sachbuch-Bestseller aus Großbritannien: Endlich wird entlarvt, wie uns Pseudo-Wissenschaftler belügen, um uns Medizin- und Kosmetikprodukte zu verkaufen »Von Zahnärzten empfohlen«.»Von Dermatologen getestet«. Doch mit welchem Ergebnis? Woher wissen wir, ob uns eine medizinische Behandlung hilft? Wie können wir überprüfen, was uns alternative Heilmethoden wie zum Beispiel die Homöopathie versprechen? Und warum glauben kluge, kritische Menschen hanebüchene Dinge, nur weil »die Wissenschaft« sie angeblich bewiesen hat? Ben Goldacre entlarvt mit so viel Witz wie Wissen die zweifelhafte Wissenschaft hinter vermeintlich geprüften und bewiesenen Fakten und zeigt uns, wie wir mit eigenen Mitteln schlechte von guter Wissenschaft unterscheiden können.

Rape Investigation Handbook


Author: John O. Savino,Brent E. Turvey,John J. Baeza
Publisher: Academic Press
ISBN: 012072832X
Category: Law
Page: 416
View: 7023

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This work addresses specific investigative and forensic processes related to sex crimes for those who work in law enforcement, the defense community, or in the private sector. It is an unprecedented collaborative work -- the first working manual for sex crime investigators, written by sex crime investigators and forensic scientists. The key feature of this work is a thorough overview of the investigative and forensic processes related to sex crime investigation. It takes the reader through investigative and forensic processes in a logical sequence, showing how investigations of rape and sexual assault can and should be conducted from start to finish. It is intended to set the investigative and forensic standard for sex crimes investigation. It is designed to be accessible, in terms of language, not only to a detective or investigator who does hands on casework, but to the student in the classroom learning about the subject for the first time. This work is an excellent training manual for sex crime investigators around the world. It is also an excellent textbook for any hands on university course on the subject of sex crime investigation. This work is an excellent supplement for any investigative course involving violent crime or death investigation. * The only comprehensive reference available on the investigation of sexual assault and rape, a crime 10 times more prevalent than murder * Authored by qualified investigators and forensic professionals with more than twenty years of collective experience working cases, preparing them for court, and offering testimony * Written in a clear, practical style, ideal for professionals in forensic nursing, law enforcement, the legal community, and the investigative community

Dewey Dezimalklassifikation

Theorie und Praxis. Lehrbuch zur DDC 22
Author: Lois Mai Chan,Joan S. Mitchell
Publisher: Walter de Gruyter
ISBN: 3110942313
Category: Language Arts & Disciplines
Page: 262
View: 8763

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Increasing use of the DDC in the German-speaking regions leads to a considerable increase in the demand for information and teaching material on this classification system in Library training and practice. The German translation of the DDC instruction book offers both students and all those working practically or researching with the DDC classification, an extensive introduction to the theoretical basics of the classification, supplemented by professional aspects and many individual examples. The use of tables and the notation synthesis are explained in detail, and clarified with practical exercises. This textbook is thus also well suited for individual studies, offering numerous possibilities to check and repeat what has been learned. For the teacher, there are notes on structuring leasons and preparing teaching material and tests.

The Design of Everyday Things

Psychologie und Design der alltäglichen Dinge
Author: Norman Don
Publisher: Vahlen
ISBN: 3800648105
Category: Business & Economics
Page: 320
View: 4399

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Apple, Audi, Braun oder Samsung machen es vor: Gutes Design ist heute eine kritische Voraussetzung für erfolgreiche Produkte. Dieser Klassiker beschreibt die fundamentalen Prinzipien, um Dinge des täglichen Gebrauchs umzuwandeln in unterhaltsame und zufriedenstellende Produkte. Don Norman fordert ein Zusammenspiel von Mensch und Technologie mit dem Ziel, dass Designer und Produktentwickler die Bedürfnisse, Fähigkeiten und Handlungsweisen der Nutzer in den Vordergrund stellen und Designs an diesen angepasst werden. The Design of Everyday Things ist eine informative und spannende Einführung für Designer, Marketer, Produktentwickler und für alle an gutem Design interessierten Menschen. Zum Autor Don Norman ist emeritierter Professor für Kognitionswissenschaften. Er lehrte an der University of California in San Diego und der Northwest University in Illinois. Mitte der Neunzigerjahre leitete Don Norman die Advanced Technology Group bei Apple. Dort prägte er den Begriff der User Experience, um über die reine Benutzbarkeit hinaus eine ganzheitliche Erfahrung der Anwender im Umgang mit Technik in den Vordergrund zu stellen. Norman ist Mitbegründer der Beratungsfirma Nielsen Norman Group und hat unter anderem Autohersteller von BMW bis Toyota beraten. „Keiner kommt an Don Norman vorbei, wenn es um Fragen zu einem Design geht, das sich am Menschen orientiert.“ Brand Eins 7/2013 „Design ist einer der wichtigsten Wettbewerbsvorteile. Dieses Buch macht Spaß zu lesen und ist von größter Bedeutung.” Tom Peters, Co-Autor von „Auf der Suche nach Spitzenleistungen“