Conducting the Reference Interview

A How-to-do-it Manual for Librarians
Author: Catherine Sheldrick Ross,Kirsti Nilsen,Patricia Dewdney
Publisher: Neal Schuman Pub
ISBN: 9781555704322
Category: Reference
Page: 242
View: 6285

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This handbook offers information and tips for librarians on conducting the reference interview. It features models of communication such as sense-making and microtraining, exercises for avoiding common pitfalls, and examples of both successful and problematic interviews.

Conducting the Reference Interview

A How-to-do-it Manual for Librarians
Author: Catherine Sheldrick Ross,Kirsti Nilsen,Marie L. Radford
Publisher: Neal Schuman Pub
ISBN: 9781555706555
Category: Language Arts & Disciplines
Page: 290
View: 6431

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Find your bearings in this rapidly evolving hybrid reference environment through proven strategies, advice, exercises and research from three experts in the field. The revised second edition of this practical how-to for all types of librarians will teach you to understand the needs of public, academic and special library users across any virtual setting - email, text messaging, social networking websites - as well as in traditional and face-to-face models of communication. Based on the latest research in communication theory, the book includes new exercises and examples to help you practice effective reference transactions and avoid common pitfalls. Guidance for helping users with special language-related needs (such as speech and hearing disabilities and English Language Learners) and social difficulties is also included, as are updated chapters on readers' advisory interviewing and policy and training procedures. An extensively revised chapter on virtual reference features new sections on live chat and instant messaging services, as well as a discussion of Web 2.0 initiatives and updated information on e-mail reference. Pooling their wealth of experience, the authors share real-life interview examples alongside constructive critiques and practical suggestions to improve interviewing methods. Booklist's praise of the previous edition holds true with this new edition: "The work is laudable for its practicality, clarity, cogency, and supportive data....In short, an essential read for all current and future reference librarians."

Communicating Professionally, Third Edition

A How-To-Do-It Manual for Librarians
Author: Catherine Sheldrick Ross,Kirsti Nilsen
Publisher: American Library Association
ISBN: 1555709087
Category: Language Arts & Disciplines
Page: 472
View: 8233

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An updated and expanded version of the training guide Booklist called "one of the most valuable professional publications to come off the presses in a long time," the new third edition of Communicating Professionally is completely revised with new sections outlining the opportunities offered by contemporary communication media. With more resource information on cross-cultural communication, including new applications of communication principles and the latest research-based material on communication in general, this comprehensive manual covers Fundamental skills such as listening, speaking, and writing Reading others’ nonverbal behavior How to integrate skills, with tips for practicing Sense-making, a theory of information as communication Common interactions like speaking one-on-one, working in groups, and giving presentations Training others in communication skills, including a special section on technology-based training

Reference and Information Services: An Introduction, 5th Edition

An Introduction
Author: Linda C. Smith,Melissa A. Wong
Publisher: ABC-CLIO
ISBN: 1440836973
Category: Language Arts & Disciplines
Page: 880
View: 8374

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Thoroughly updated, this is the essential guide to one of the most fundamental fields in the library profession. It links you—and through you, your patrons—to the significant changes that have occurred in reference and information sciences with emphasis on the growth of digital content. • Provides a comprehensive text edited by two highly regarded experts in reference and academic librarianship, Linda C. Smith and Melissa A. Wong, with chapters written by some of the best minds in the library science field • Includes newly updated information that reflects today's realities in reference service with an indication of how reference service may be provided to meet changing patron needs in the future • Encompasses the effective use of print sources, free online sources, and fee-based sources • Features individual chapters that can be used for in-service staff training or in student course packs

Library and Information Science

A Guide to Key Literature and Sources
Author: Michael F. Bemis
Publisher: American Library Association
ISBN: 0838911854
Category: Language Arts & Disciplines
Page: 304
View: 4864

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This unique annotated bibliography is a complete, up-to-date guide to sources of information on library science, covering recent books, monographs, periodicals and websites, and selected works of historical importance. In addition to compiling an invaluable list of sources, Bemis digs deeper, examining the strengths and weaknesses of key works. A boon to researchers and practitioners alike, this bibliography Includes coverage of subjects as diverse and vital as the history of librarianship, its development as a profession, the ethics of information science, cataloging, reference work, and library architecture Encompasses encyclopedias, dictionaries, directories, photographic surveys, statistical publications, and numerous electronic sources, all categorized by subject Offers appendixes detailing leading professional organizations and publishers of library and information science literature This comprehensive bibliography of English-language resources on librarianship, the only one of its kind, will prove invaluable to scholars, students, and anyone working in the field.

Reference and Instructional Services for Information Literacy Skills in School Libraries, 3rd Edition


Author: Scott Lanning
Publisher: ABC-CLIO
ISBN: 1610696727
Category: Language Arts & Disciplines
Page: 170
View: 5807

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Students need to be able to distinguish good information from bad. This book gives you the tools to transmit those essential skills to your students. • Covers theories of information behavior, models of information literacy, and provision of reference services in various mediums • Emphasizes reference and instructional services and examines the impact of the Common Core State Standards on reference services in schools • Explains how to conduct the reference interview

Reference and Information Services in the 21st Century

An Introduction
Author: Kay Ann Cassell,Uma Hiremath
Publisher: Neal Schuman Pub
ISBN: 9781555706722
Category: Language Arts & Disciplines
Page: 461
View: 1889

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Selected by educators nationwide as the best preparation for students and practitioners alike. Kay Ann Cassell and Uma Hiremath expand on their tremendously successful approach to reference service with this new second edition of their revolutionary text. This practical guide teaches failsafe methods for identifying important materials by matching specific types of questions to the best available sources regardless of format. There's a completely new chapter on using cutting-edge technology plus expanded coverage of marketing reference service, and providing chat and IM reference. Of particular value to practitioners is the discussion of staff competencies needed now and in the future. Reference and Information Services in the 21st Century is comprehensive in its coverage, with sections on fundamental concepts, major reference sources, special topics in reference and information work (including separate chapters on reader's advisory and youth services written by acclaimed expert Mary Kay Chelton who has added coverage of non-fiction), and developing and managing reference collections and services. Fresh material covers pertinent new topics in reference services and technology, including competencies and training in Web site development and maintenance, database evaluation, RSS feeds, blogs, popular social networking sites such as Facebook, and the ability to provide reference service across multiple formats. Guided by a national advisory board of educators and practitioners, this landmark text expertly combines both practical elements and guiding principles, and is sure to be useful to LIS educators, students, and both novice and experienced reference professionals. Instructors: Adoption entitles you to a free instructional CD-ROM featuring discussion questions, assignments, and PowerPoint presentations for each chapter. E-mail [email protected] for more information.

Defusing the Angry Patron

A How-to-do-it Manual for Librarians and Paraprofessionals
Author: Rhea Joyce Rubin
Publisher: Neal Schuman Pub
ISBN: 9781555703721
Category: Language Arts & Disciplines
Page: 99
View: 9880

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Does dealing with angry customers eat up staff time, increase stress at public service desks, and undermine morale? Do staff bemoan the increase in "problem patrons" in your library? Defusing the Angry Patron introduces the many causes and faces of anger as well as practical techniques for dealing with angry patrons (and others). Included are approaches for handling situations ranging from everyday frustration to confrontative behavior. Rubin focuses on how effective staff training and intentional behaviors can positively affect patron behavior, minimize altercations, and ease the stress of public services staff. She offers real-life examples and scenarios from all types of libraries and provides sample scripts public services staff can utilize to learn to cope with difficult situations.

The Chicago Manual of Style, 17th Edition


Author: The University The University of Chicago Press Editorial Staff
Publisher: N.A
ISBN: 9780226287058
Category: Language Arts & Disciplines
Page: 1184
View: 3047

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Reference and Information Services

An Introduction
Author: Richard E. Bopp
Publisher: ABC-CLIO
ISBN: 1591583748
Category: Language Arts & Disciplines
Page: 743
View: 7906

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Reflecting the dramatic changes shaped by rapidly developing technologies over the past six years, this new fourth edition of "Reference and Information Services" takes the introduction to reference sources and services significantly beyond the content of the first three editions. In Part I, Concepts and Processes, chapters have been revised and updated to reflect new ideas and methods in the provision of reference service in an era when many users have access to the Web. In Part II, "Information Sources and Their Use," discussion of each source type has been updated to encompass key resources in print and on the Web, where an increasing number of freely available sources join those purchased or licensed by libraries. A number of new authors are contributors to this new edition, bringing to their chapters their experience as teachers of reference and as practitioners in different types of libraries. Discussions of services in Part I integrate digital reference as appropriate to each topic, such as how to conduct a reference interview online using instant messaging. Boxes interspersed in the text are used to present scenarios for discussion, to highlight key concepts, or to present excerpts from important documents. Discussions of sources in Part II place more emphasis on designing effective search strategies using both print and digital resources. The chapter on selection and evaluation of sources addresses the changing nature of reference collections and how to evaluate new types of sources. Each chapter concludes with an updated list of additional readings to guide further study. A new companion website will provide links to Web-accessible readings and resources as well as additional scenarios for discussion and example search strategies to supplement those presented in the text.

Making Sense of Business Reference

A Guide for Librarians and Research Professionals
Author: Celia Ross
Publisher: American Library Association
ISBN: 083891084X
Category: Language Arts & Disciplines
Page: 186
View: 7132

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Celia Ross explains how to provide quality reference help on issues from marketing to finance - for business people, students, and even business faculty.

Blackwell's Five-Minute Veterinary Practice Management Consult


Author: Lowell Ackerman
Publisher: John Wiley & Sons
ISBN: 9780781759847
Category: Medical
Page: 654
View: 9329

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Blackwell's Five-Minute Veterinary Practice Management Consult is a comprehensive, one-stop reference text on all things management related, from understanding the marketplace in which veterinarians practice, to appreciating hospital finances, to the nuts and bolts of marketing services for a veterinary practice. Topics are covered in a thorough but concise format and provide invaluable information for practice owners, administrators, associates and staff. Key Features: ? follows the popular Five-Minute Veterinary Consult structured format ? consistency of presentation makes for easy information retrieval ? focus is on practical rather than theoretical solutions for veterinary practice issues ? Provides examples within relevant topics Sections include: ? The veterinary marketplace ? Client relationship management ? Communications ? Financial management ? Cash management ? Human resources ? Marketing management ? Operations management ? Administrative management ? Practice safety ? Legal Issues ? Planning & Decision-making ? Facility management, design and construction Plus, appendices, list of abbreviations, glossary, and more!

Interviewing as Qualitative Research

A Guide for Researchers in Education and the Social Sciences, 4th Ed.
Author: Irving Seidman
Publisher: Teachers College Press
ISBN: 0807772232
Category: Social Science
Page: 143
View: 2033

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Now in its fourth edition, this popular book provides clear, step-by-step guidance for new and experienced interviewers to develop, shape, and reflect on interviewing as a qualitative research process. Using concrete examples of interviewing techniques to illustrate the issues under discussion, this classic text helps readers to understand the complexities of interviewing and its connections to broader issues of qualitative research. The text includes principles and methods that can be adapted to a range of interviewing approaches. Appropriate for individual and classroom use, the new edition has been expanded to include: clarification of important phenomenological assumptions that underlie the interviewing approach presented in the book; new sections on Long-Distance Interviewing and its implications for the relationship between interviewers and their participants; a new section on the pros and cons of Computer-Assisted Qualitative Data Analysis Software; The Ethics of Doing Good Work, is a new chapter which discusses the interplay between ethical issues in interviewing and how interviewers carry out their work as researchers.

Curating Oral Histories, Second Edition

From Interview to Archive
Author: Nancy MacKay
Publisher: Routledge
ISBN: 1315430800
Category: Social Science
Page: 227
View: 3746

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For the past ten years, Nancy MacKay’s Curating Oral Histories (2006) has been the one-stop shop for librarians, curators, program administrators, and project managers who are involved in turning an oral history interview into a primary research document, available for use in a repository. In this new and greatly expanded edition, MacKay uses the life cycle model to map out an expanded concept of curation, beginning with planning an oral history project and ending with access and use. The book:-guides readers, step by step, on how to make the oral history “archive ready”;-offers strategies for archiving, preserving, and presenting interviews in a digital environment;-includes comprehensive updates on technology, legal and ethical issues, oral history on the Internet, cataloging, copyright, and backlogs.

A Manual for Writers of Research Papers, Theses, and Dissertations, Ninth Edition

Chicago Style for Students and Researchers
Author: Kate L. Turabian
Publisher: University of Chicago Press
ISBN: 022643060X
Category: Reference
Page: 464
View: 6252

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When Kate L. Turabian first put her famous guidelines to paper, she could hardly have imagined the world in which today’s students would be conducting research. Yet while the ways in which we research and compose papers may have changed, the fundamentals remain the same: writers need to have a strong research question, construct an evidence-based argument, cite their sources, and structure their work in a logical way. A Manual for Writers of Research Papers, Theses, and Dissertations—also known as “Turabian”—remains one of the most popular books for writers because of its timeless focus on achieving these goals. This new edition filters decades of expertise into modern standards. While previous editions incorporated digital forms of research and writing, this edition goes even further to build information literacy, recognizing that most students will be doing their work largely or entirely online and on screens. Chapters include updated advice on finding, evaluating, and citing a wide range of digital sources and also recognize the evolving use of software for citation management, graphics, and paper format and submission. The ninth edition is fully aligned with the recently released Chicago Manual of Style, 17th edition, as well as with the latest edition of The Craft of Research. Teachers and users of the previous editions will recognize the familiar three-part structure. Part 1 covers every step of the research and writing process, including drafting and revising. Part 2 offers a comprehensive guide to Chicago’s two methods of source citation: notes-bibliography and author-date. Part 3 gets into matters of editorial style and the correct way to present quotations and visual material. A Manual for Writers also covers an issue familiar to writers of all levels: how to conquer the fear of tackling a major writing project. Through eight decades and millions of copies, A Manual for Writers has helped generations shape their ideas into compelling research papers. This new edition will continue to be the gold standard for college and graduate students in virtually all academic disciplines.

Rapid Contextual Design

A How-to Guide to Key Techniques for User-centered Design
Author: Karen Holtzblatt,Jessamyn Burns Wendell,Shelley Wood
Publisher: Elsevier
ISBN: 0123540518
Category: Computers
Page: 313
View: 5432

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Is it impossible to schedule enough time to include users in your design process? Is it difficult to incorporate elaborate user-centered design techniques into your own standard design practices? Do the resources needed seem overwhelming? This handbook introduces Rapid CD, a fast-paced, adaptive form of Contextual Design. Rapid CD is a hands-on guide for anyone who needs practical guidance on how to use the Contextual Design process and adapt it to tactical projects with tight timelines and resources. Rapid Contextual Design provides detailed suggestions on structuring the project and customer interviews, conducting interviews, and running interpretation sessions. The handbook walks you step-by-step through organizing the data so you can see your key issues, along with visioning new solutions, storyboarding to work out the details, and paper prototype interviewing to iterate the design all with as little as a two-person team with only a few weeks to spare! *Includes real project examples with actual customer data that illustrate how a CD project actually works. *Covers the entire scope of a project, from deciding on the number and type of interviews, to interview set up and analyzing collected data. Sample project schedules are also included for a variety of different types of projects. *Provides examples of how-to write affinity notes and affinity labels, build an affinity diagram, and step-by-step instructions for consolidating sequence models. *Shows how to use consolidated data to define a design within tight time frames with examples of visions, storyboards, and paper prototypes. *Introduces CDToolsâ„¢, the first application designed to support customer-centered design.

MLA Style Manual and Guide to Scholarly Publishing


Author: Joseph Gibaldi,Walter S. Achtert
Publisher: Modern Language Assn of Amer
ISBN: N.A
Category: Language Arts & Disciplines
Page: 343
View: 7900

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Provides information on stylistic aspects of research papers, theses, and dissertations, including sections on writing fundamentals, MLA documentation style, and copyright law