CMDB Systems

Making Change Work in the Age of Cloud and Agile
Author: Dennis Drogseth,Rick Sturm,Dan Twing
Publisher: Morgan Kaufmann
ISBN: 0128013737
Category: Computers
Page: 402
View: 9136

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CMDB Systems: Making Change Work in the Age of Cloud and Agile shows you how an integrated database across all areas of an organization’s information system can help make organizations more efficient reduce challenges during change management and reduce total cost of ownership (TCO). In addition, this valuable reference provides guidelines that will enable you to avoid the pitfalls that cause CMDB projects to fail and actually shorten the time required to achieve an implementation of a CMDB. Drawing upon extensive experience and using illustrative real world examples, Rick Sturm, Dennis Drogseth and Dan Twing discuss: Unique insights from extensive industry exposure, research and consulting on the evolution of CMDB/CMS technology and ongoing dialog with the vendor community in terms of current and future CMDB/CMS design and plans Proven and structured best practices for CMDB deployments Clear and documented insights into the impacts of cloud computing and other advances on CMDB/CMS futures Discover unique insights from industry experts who consult on the evolution of CMDB/CMS technology and will show you the steps needed to successfully plan, design and implement CMDB Covers related use-cases from retail, manufacturing and financial verticals from real-world CMDB deployments Provides structured best practices for CMDB deployments Discusses how CMDB adoption can lower total cost of ownership, increase efficiency and optimize the IT enterprise

Application Performance Management (APM) in the Digital Enterprise

Managing Applications for Cloud, Mobile, IoT and eBusiness
Author: Rick Sturm,Carol Pollard,Julie Craig
Publisher: Morgan Kaufmann
ISBN: 0128040815
Category: Computers
Page: 302
View: 1382

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Application Performance Management (APM) in the Digital Enterprise enables IT professionals to be more successful in managing their company’s applications. It explores the fundamentals of application management, examines how the latest technological trends impact application management, and provides best practices for responding to these changes. The recent surge in the use of containers as a way to simplify management and deploy applications has created new challenges, and the convergence of containerization, cloud, mobile, virtualization, analytics, and automation is reshaping the requirements for application management. This book serves as a guide for understanding these dramatic changes and how they impact the management of applications, showing how to create a management strategy, define the underlying processes and standards, and how to select the appropriate tools to enable management processes. Offers a complete framework for implementing effective application management using clear tips and solutions for those responsible for application management Draws upon primary research to give technologists a current understanding of the latest technologies and processes needed to more effectively manage large-scale applications Includes real-world case studies and business justifications that support application management investments

Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children


Author: Charles T. Betz
Publisher: Elsevier
ISBN: 008048834X
Category: Computers
Page: 424
View: 6527

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Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children provides an independent examination of developments in Enterprise Resource Planning for Information. Major companies, research firms, and vendors are offering Enterprise Resource Planning for Information Technology, which they label as ERP for IT, IT Resource Planning and related terms. This book presents on-the-ground coverage of enabling IT governance in architectural detail, which can be used to define a strategy for immediate execution. It fills the gap between high-level guidance on IT governance and detailed discussions about specific vendor technologies. It provides a unique value chain approach to integrating the COBIT, ITIL, and CMM frameworks into a coherent, unified whole. It presents a field-tested, detailed conceptual information model with definitions and usage scenarios, mapped to both process and system architectures. This book is recommended for practitioners and managers engaged in IT support in large companies, particularly those who are information architects, enterprise architects, senior software engineers, program/project managers, and IT managers/directors.

The Quantum Age of IT

Why everything you know about IT is about to change
Author: Charles Araujo
Publisher: IT Governance Ltd
ISBN: 1849283745
Category: Electronic books
Page: 300
View: 6172

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As you read this book, you will be able to: Understand how and why your IT function has changed and define its future role Compete in this new age by embracing the five traits that will define the IT organisation of The Quantum Age Remain effective and relevant as you understand and implement fundamental changes to future-proof your IT function Maintain and develop excellent customer relations by better understanding your clients and their requirements Meet the unique needs of all your customers, as you adopt the five key skills that all IT professionals will have to have Learn from the past and look forward to a bright future!

Metrics for Service Management:


Author: Peter Brooks
Publisher: Van Haren
ISBN: 9087536488
Category: Education
Page: 182
View: 6449

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This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value. The overall delivery of Business Value is driven by Corporate Strategy and Governance, from which Requirements are developed and Risks identified. These Requirements drive the design of Services, Processes and Metrics. Metrics are designed and metrics enable design as well as governing the delivery of value through the whole lifecycle. The book shows the reader how do achieve this Value objective by extending the ITIL Service Lifecycle approach to meet business requirements.

The CMDB Imperative

How to Realize the Dream and Avoid the Nightmares
Author: Glenn O'Donnell,Carlos Casanova
Publisher: Pearson Education
ISBN: 013702231X
Category: Computers
Page: 368
View: 5795

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Implement Configuration Management Databases that Deliver Rapid ROI and Sustained Business Value Implementing an enterprise-wide Configuration Management Database (CMDB) is one of the most influential actions an IT organization can take to improve service delivery and bridge the gap between technology and the business. With a well-designed CMDB in place, companies are better positioned to manage and optimize IT infrastructure, applications, and services; automate more IT management tasks; and restrain burgeoning costs. Now, there’s an objective, vendor-independent guide to making a CMDB work in your organization. The CMDB Imperative presents a start-to-finish implementation methodology that works and describes how the CMDB is shifting to the superior Configuration Management System (CMS). Expert CMDB industry analyst Glenn O’Donnell and leading-edge architect and practitioner Carlos Casanova first review the drivers behind a CMDB and the technical, economic, cultural, and political obstacles to success. Drawing on the experiences of hundreds of organizations, they present indispensable guidance on architecting and customizing CMDB solutions to your specific environment. They’ll guide you through planning, implementation, transitioning into production, day-to-day operation and maintenance, and much more. Coverage includes Defining the tasks and activities associated with configuration management Understanding the CMDB’s role in ITIL and the relationship between CMDBs and ITIL v3’s CMS Building software models that accurately represent each entity in your IT environment Ensuring information accuracy via change management and automated discovery Understanding the state of the CMDB market and selling the CMDB within your organization Creating federated CMDB architectures that successfully balance autonomy with centralized control Planning a deployment strategy that sets appropriate priorities and reflects a realistic view of your organization’s maturity Integrating systems and leveraging established and emerging standards Previewing the future of the CMDB/CMS and how it will be impacted by key trends such as virtualization, SOA, mobility, convergence, and “flexi-sourcing”

Cloud Computing

Automating the Virtualized Data Center
Author: Venkata Josyula,Malcolm Orr,Greg Page
Publisher: Cisco Press
ISBN: 1587204347
Category: Computers
Page: 371
View: 9197

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The complete guide to provisioning and managing cloud-based Infrastructure as a Service (IaaS) data center solutions Could computing will revolutionize the way IT resources are deployed, configured, and managed for years to come. Service providers and customers each stand to realize tremendous value from this paradigm shift-if they can take advantage of it. Cloud Computing brings together the realistic, start-to-finish guidance they need to plan, implement, and manage cloud solution architectures for tomorrow's virtualized data centers. It introduces cloud 'newcomers' to essential concepts, and offers experienced operations professionals detailed guidance on delivering Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). This book's replicable solutions and fully-tested best practices will help enterprises, services providers, consultants, and Cisco partners meet the challenge of provisioning end-to-end cloud infrastructures. Drawing on extensive experience working with leading cloud vendors and integrators, the authors present detailed operations workflow examples, proven techniques for operating cloud-based network, compute, and storage infrastructure; a comprehensive management reference architecture; and a complete case study demonstrating rapid, lower-cost solutions design. Cloud Computing will be an indispensable resource for all network/IT professionals and managers involved with planning, implementing, or managing the next generation of cloud computing services. • •Review the key concepts needed to successfully deploy and cloud-based services •Transition common enterprise design patterns and use cases to the cloud •Master architectural principles and infrastructure design for 'real-time' managed IT services •Understand the Cisco approach to cloud-related technologies, systems, and services •Develop a cloud management architecture using ITIL, TMF, and ITU-TMN standards •Implement best practices for cloud service provisioning, activation, and management •Automate cloud infrastructure to simplify service delivery, monitoring and assurance •Choose and implement the right billing/chargeback approaches for your business •Design and build IaaS services, from start to finish •Manage the unique capacity challenges associated with sporadic, real-time demand •Provide a consistent and optimal cloud user experience This book is part of the Networking Technology Series from Cisco Press, which offers networking professionals valuable information for constructing efficient networks, understanding new technologies, and building successful careers.

Agile Estimation Techniques and Innovative Approaches to Software Process Improvement


Author: Colomo-Palacios, Ricardo
Publisher: IGI Global
ISBN: 1466651830
Category: Computers
Page: 399
View: 7317

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Applying methodologies of Software Process Improvement (SPI) is an effective way for businesses to remain competitive in the software industry. However, many organizations find implementing software process initiatives challenging. Agile Estimation Techniques and Innovative Approaches to Software Process Improvement reviews current SPI techniques and applications through discussions on current and future trends as well as the presentation of case studies on SPI implementation. Ideal for use by academics, students, and policy-makers, as well as industry professionals and managers, this publication provides a complete overview of current tools and methodologies regarding Software Process Improvement.

Briggs

Enterprise Cloud epUB _1
Author: Barry Briggs,Eduardo Kassner
Publisher: Microsoft Press
ISBN: 1509301992
Category: Computers
Page: 112
View: 4726

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How do you start? How should you build a plan for cloud migration for your entire portfolio? How will your organization be affected by these changes? This book, based on real-world cloud experiences by enterprise IT teams, seeks to provide the answers to these questions. Here, you’ll see what makes the cloud so compelling to enterprises; with which applications you should start your cloud journey; how your organization will change, and how skill sets will evolve; how to measure progress; how to think about security, compliance, and business buy-in; and how to exploit the ever-growing feature set that the cloud offers to gain strategic and competitive advantage.

Cloud Native Infrastructure

Patterns for Scalable Infrastructure and Applications in a Dynamic Environment
Author: Justin Garrison,Kris Nova
Publisher: "O'Reilly Media, Inc."
ISBN: 1491984279
Category: Computers
Page: 160
View: 2084

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Cloud native infrastructure is more than servers, network, and storage in the cloud—it is as much about operational hygiene as it is about elasticity and scalability. In this book, you’ll learn practices, patterns, and requirements for creating infrastructure that meets your needs, capable of managing the full life cycle of cloud native applications. Justin Garrison and Kris Nova reveal hard-earned lessons on architecting infrastructure from companies such as Google, Amazon, and Netflix. They draw inspiration from projects adopted by the Cloud Native Computing Foundation (CNCF), and provide examples of patterns seen in existing tools such as Kubernetes. With this book, you will: Understand why cloud native infrastructure is necessary to effectively run cloud native applications Use guidelines to decide when—and if—your business should adopt cloud native practices Learn patterns for deploying and managing infrastructure and applications Design tests to prove that your infrastructure works as intended, even in a variety of edge cases Learn how to secure infrastructure with policy as code

Agile Project Management

Creating Innovative Products
Author: Jim Highsmith
Publisher: Pearson Education
ISBN: 9780321659170
Category: Computers
Page: 432
View: 3248

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Best practices for managing projects in agile environments—now updated with new techniques for larger projects Today, the pace of project management moves faster. Project management needs to become more flexible and far more responsive to customers. Using Agile Project Management (APM), project managers can achieve all these goals without compromising value, quality, or business discipline. In Agile Project Management, Second Edition, renowned agile pioneer Jim Highsmith thoroughly updates his classic guide to APM, extending and refining it to support even the largest projects and organizations. Writing for project leaders, managers, and executives at all levels, Highsmith integrates the best project management, product management, and software development practices into an overall framework designed to support unprecedented speed and mobility. The many topics added in this new edition include incorporating agile values, scaling agile projects, release planning, portfolio governance, and enhancing organizational agility. Project and business leaders will especially appreciate Highsmith’s new coverage of promoting agility through performance measurements based on value, quality, and constraints. This edition’s coverage includes: Understanding the agile revolution’s impact on product development Recognizing when agile methods will work in project management, and when they won’t Setting realistic business objectives for Agile Project Management Promoting agile values and principles across the organization Utilizing a proven Agile Enterprise Framework that encompasses governance, project and iteration management, and technical practices Optimizing all five stages of the agile project: Envision, Speculate, Explore, Adapt, and Close Organizational and product-related processes for scaling agile to the largest projects and teams Agile project governance solutions for executives and management The “Agile Triangle”: measuring performance in ways that encourage agility instead of discouraging it The changing role of the agile project leader

The Practice of Cloud System Administration

DevOps and SRE Practices for Web Services
Author: Thomas A. Limoncelli,Strata R. Chalup,Christina J. Hogan
Publisher: Addison-Wesley Professional
ISBN: 013347853X
Category: Computers
Page: 560
View: 8319

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“There’s an incredible amount of depth and thinking in the practices described here, and it’s impressive to see it all in one place.” —Win Treese, coauthor of Designing Systems for Internet Commerce The Practice of Cloud System Administration, Volume 2, focuses on “distributed” or “cloud” computing and brings a DevOps/SRE sensibility to the practice of system administration. Unsatisfied with books that cover either design or operations in isolation, the authors created this authoritative reference centered on a comprehensive approach. Case studies and examples from Google, Etsy, Twitter, Facebook, Netflix, Amazon, and other industry giants are explained in practical ways that are useful to all enterprises. The new companion to the best-selling first volume, The Practice of System and Network Administration, Second Edition, this guide offers expert coverage of the following and many other crucial topics: Designing and building modern web and distributed systems Fundamentals of large system design Understand the new software engineering implications of cloud administration Make systems that are resilient to failure and grow and scale dynamically Implement DevOps principles and cultural changes IaaS/PaaS/SaaS and virtual platform selection Operating and running systems using the latest DevOps/SRE strategies Upgrade production systems with zero down-time What and how to automate; how to decide what not to automate On-call best practices that improve uptime Why distributed systems require fundamentally different system administration techniques Identify and resolve resiliency problems before they surprise you Assessing and evaluating your team’s operational effectiveness Manage the scientific process of continuous improvement A forty-page, pain-free assessment system you can start using today

Software Engineering Frameworks for the Cloud Computing Paradigm


Author: Zaigham Mahmood,Saqib Saeed
Publisher: Springer Science & Business Media
ISBN: 1447150317
Category: Computers
Page: 365
View: 8364

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This book presents the latest research on Software Engineering Frameworks for the Cloud Computing Paradigm, drawn from an international selection of researchers and practitioners. The book offers both a discussion of relevant software engineering approaches and practical guidance on enterprise-wide software deployment in the cloud environment, together with real-world case studies. Features: presents the state of the art in software engineering approaches for developing cloud-suitable applications; discusses the impact of the cloud computing paradigm on software engineering; offers guidance and best practices for students and practitioners; examines the stages of the software development lifecycle, with a focus on the requirements engineering and testing of cloud-based applications; reviews the efficiency and performance of cloud-based applications; explores feature-driven and cloud-aided software design; provides relevant theoretical frameworks, practical approaches and future research directions.

Securing the Cloud

Cloud Computer Security Techniques and Tactics
Author: Vic (J.R.) Winkler
Publisher: Elsevier
ISBN: 9781597495936
Category: Computers
Page: 314
View: 5086

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Securing the Cloud is the first book that helps you secure your information while taking part in the time and cost savings of cloud computing. As companies turn to burgeoning cloud computing technology to streamline and save money, security is a fundamental concern. The cloud offers flexibility, adaptability, scalability, and in the case of security - resilience. Securing the Cloud explains how to make the move to the cloud, detailing the strengths and weaknesses of securing a company's information with different cloud approaches. It offers a clear and concise framework to secure a business' assets while making the most of this new technology. This book considers alternate approaches for securing a piece of the cloud, such as private vs. public clouds, SaaS vs. IaaS, and loss of control and lack of trust. It discusses the cloud's impact on security roles, highlighting security as a service, data backup, and disaster recovery. It also describes the benefits of moving to the cloud - solving for limited availability of space, power, and storage. This book will appeal to network and security IT staff and management responsible for design, implementation and management of IT structures from admins to CSOs, CTOs, CIOs and CISOs. Named The 2011 Best Identity Management Book by InfoSec Reviews Provides a sturdy and stable framework to secure your piece of the cloud, considering alternate approaches such as private vs. public clouds, SaaS vs. IaaS, and loss of control and lack of trust Discusses the cloud's impact on security roles, highlighting security as a service, data backup, and disaster recovery Details the benefits of moving to the cloud-solving for limited availability of space, power, and storage

Information Systems Development

Reflections, Challenges and New Directions
Author: Rob Pooley,Jennifer Coady,Christoph Schneider,Henry Linger,Chris Barry,Michael Lang
Publisher: Springer Science & Business Media
ISBN: 1461449510
Category: Computers
Page: 727
View: 7921

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Information Systems Development: Reflections, Challenges and New Directions, is the collected proceedings of the 20th International Conference on Information Systems Development held in Edinburgh, Scotland, August 24 - 26, 2011. It follows in the tradition of previous conferences in the series in exploring the connections between industry, research and education. These proceedings represent ongoing reflections within the academic community on established information systems topics and emerging concepts, approaches and ideas. It is hoped that the papers herein contribute towards disseminating research and improving practice

Agile Application Lifecycle Management

Using DevOps to Drive Process Improvement
Author: Bob Aiello,Leslie Sachs
Publisher: Addison-Wesley Professional
ISBN: 0132761831
Category: Computers
Page: 416
View: 3279

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Integrate Agile ALM and DevOps to Build Better Software and Systems at Lower Cost Agile Application Lifecycle Management (ALM) is a comprehensive development lifecycle that embodies essential Agile principles and guides all activities needed to deliver successful software or systems. Agile ALM embodies Agile Configuration Management (CM) and much more. Flexible and robust, it offers “just enough process” to get the job done and leverages DevOps to enhance interactions among all participants. Agile Application Lifecycle Management offers practical advice and strategies for implementing Agile ALM in your complex environment. Leading experts Bob Aiello and Leslie Sachs show how to fully leverage Agile benefits without sacrificing structure, traceability, or repeatability. You’ll find realistic guidance for managing source code, builds, environments, change control, releases, and more. The authors help you support Agile in organizations that maintain traditional practices; conventional ALM systems; or siloed, non-Agile teams. They also show how to scale Agile ALM to large or distributed teams, and to environments from cloud to mainframe. Coverage includes Understanding key concepts underlying modern application and system lifecycles Creating your best processes for developing your most complex software and systems Automating build engineering, continuous integration, and continuous delivery/deployment Enforcing Agile ALM controls without compromising productivity Creating effective IT operations that align with Agile ALM processes Gaining more value from testing and retrospectives Making ALM work in the cloud, and across the enterprise Preparing for the future of Agile ALM Today, you need maximum control, quality, and productivity, and this guide will help you achieve those by using Agile ALM, CM, and DevOps together.

Cloud Native

Designing Change-Tolerant Software
Author: Cornelia Davis
Publisher: Manning Publications
ISBN: 9781617294297
Category: Computers
Page: 350
View: 5871

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With cloud platforms like AWS, Azure, and Google Cloud, even small teams can take full advantage of web-scale distributed application patterns and practice. Cloud Native: Designing Change-tolerant Software is the best guide to developing strong applications that thrive in the dynamic, distributed, virtual world of the cloud. Purchase of the print book includes a free eBook in PDF, Kindle, and ePub formats from Manning Publications.

Spinning Up ServiceNow

IT Service Managers' Guide to Successful User Adoption
Author: Gabriele Kahlout
Publisher: Apress
ISBN: 1484225716
Category: Computers
Page: 241
View: 5699

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Learn how to onboard ServiceNow ITSM tools by evangelizing, educating, and coordinating your organization's service desk, developers, and stakeholders. Drawing on his own story of lessons learned in spinning up the adoption of ServiceNow throughout the Al Jazeera Media Network, application architect Gabriele Kahlout shows IT service managers how to launch automated ServiceNow ticketing tools in seamless integration with their organization's existing email and Active Directory. Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption shows you how to orchestrate your IT service desks and developers to facilitate the adoption and consumption of IT services by all users, supporting their various business needs while optimizing human-computer interaction and minimizing stress and productivity loss arising from poor human-system design. What You'll Learn Quick-start ServiceNow in a matter of days with the minimum configuration required to start processing tickets via email Avoid the teething problems that can spoil your users’ onboarding experience with ServiceNow Automate the process of scaling up new teams into ServiceNow Shape your users' experiences so that they retain their familiar bearings in email and Active Directory while welcoming the power of ServiceNow enhancements Create a strategy to avoid common pitfalls that sabotage ITSM programs Who This Book Is For IT managers charged with implementing ServiceNow ITSM suites in their organizations and business analysts determining the requirements for such implementation. The secondary readership is system administrators and developers involved in ITSM.

IBM SmartCloud: Building a Cloud Enabled Data Center


Author: Pietro Iannucci,Manav Gupta,IBM Redbooks
Publisher: IBM Redbooks
ISBN: 0738438049
Category: Computers
Page: 42
View: 7178

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Organizations are looking for ways to get more out of their already strained IT infrastructure as they face new technological and economic pressures. They are also trying to satisfy a broad set of users (internal and external to the enterprise) who demand improvements in their quality of service (QoS), regardless of increases in the number of users and applications. Cloud computing offers attractive opportunities to reduce costs, accelerate development, and increase the flexibility of the IT infrastructure, applications, and services. Infrastructure as a service (IaaS) is the typical starting point for most organizations when moving to a cloud computing environment. IaaS can be used for the delivery of resources such as compute, storage, and network services through a self-service portal. With IaaS, IT services are delivered as a subscription service, eliminating up-front costs and driving down ongoing support costs. IBM® has defined the Cloud Computing Reference Architecture (CCRA) based on years of experience of working with customers who have implemented cloud-computing solutions. The IBM CCRA is a blueprint or guide for architecting cloud-computing implementations. This IBM RedguideTM publication highlights the Cloud Enabled Data Center adoption pattern and describes how you can use it to define an IaaS solution. This guide is intended for chief technology officers, data center architects, IT architects, and application architects who want to understand the cloud-computing infrastructure necessary to support their applications and services by using an IaaS solution. It explains the technical and business benefits of a Cloud Enabled Data Center solution. It introduces a Cloud Enabled Data Center maturity model where each maturity level corresponds to an increase in the degree of automation and the cloud-computing capabilities that are available. In addition, this guide describes the architectural framework provided by the IBM CCRA and explains details about the Cloud Enabled Data Center adoption pattern.